quote:

Originally posted by bendable:
porter knows
https://www.youtube.com/watch?v=qkTP21NTcgM

there's always one guy

quote:

Originally posted by bendable:


she would not let me talk to the people , she did not want to make waves ,
the end price was $600.00 for a pair of $130.00 glasses.

quote:

Originally posted by Dzozer:
Great ending!!
Did the Logistics VP give you any hint at what they did to the rude delivery driver? Fired?

quote:

Originally posted by RAMIUS:
...I got on the internet and found the emails for the CEOs for both lowes and XPO logistics, I also found every single email for directors, marketing, HR, customer services, janitors etc...I composed an email to the people I've been dealing with, but I cc'd ALL of these other people as well (About 25-30 people, many of which had no business in the matter). I had it. I said I'd go to local and national news, blow them up on social media, BBB, chamber of commerce, and even pursue litigation and send incessant emails to everyone everyday until the issue was addressed. I was even prepared to hang out in Lowe's and tell customers about my experience.

Oh, and I attached the video of their employee cursing at me and blowing me off while roughly handling my appliances.

Well, it worked.

That afternoon, I had a bunch of big wigs contact me from both companies, including the Lowe's CEO secretary. I let them ALL know about the original issue and what has been going on since, etc. I also let them know what sort of company they are partnering with...

quote:

Originally posted by bigmule:
Right fuckin on man. I like your style.

Nuke and pave.

quote:

Originally posted by RAMIUS:
Here's a photo of the screwy wiring for those interested.

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Originally posted by Skins2881:

Do you have a picture of where bonding strap is? From pic it appears they wired in a dead short which should have just tripped breaker.

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Originally posted by Excam_Man:

quote:

Originally posted by Skins2881:

Do you have a picture of where bonding strap is? From pic it appears they wired in a dead short which should have just tripped breaker.

Two wires reversed doesn't equal a dead short (This is the conversation XLT and I was having).

You now have a 120 volt heater instead of 240 volt.
Depending on which hot the motor is wired too, it might just have reversed polarity. Or may have 240 volts going to a 120 volt motor.

Then you have the three wire hookup with no dedicated ground.
Would be nice to see where the white wire leads...

quote:

Originally posted by RAMIUS:
Well yeah, they're the delivery guys. XPO Logistics...they set up the dryer with faulty electrical and were handling the claim, however Lowe's is attached to them.

quote:

Originally posted by Skins2881:

quote:

originally posted by Excam_man:
Would be nice to see where the white wire leads...

Yep. In fact I think I made the same wrong statement last go around. But without the bonding strap connected there should not have been 120v going to the chassis.

quote:

There may be a short white wire or metal strap joining the neutral terminal and the ground screw, or there may be a white wire coming from inside the dryer and connecting to the ground screw. This is the 3-wire configuration that ties the case ground to the neutral cord wire

quote:

Originally posted by 1967Goat:

quote:

Originally posted by bigmule:
Right fuckin on man. I like your style.

Nuke and pave.

I agree. I've been known to exercise the nuclear option myself after not getting a satisfactory answer. Bravo, sir!

quote:

Originally posted by Bytes:

quote:

Originally posted by RAMIUS:
Well yeah, they're the delivery guys. XPO Logistics...they set up the dryer with faulty electrical and were handling the claim, however Lowe's is attached to them.

Interesting, XPO also does deliveries and installs for Home Depot. We had two guys from XPO deliver (and attempt to install) a dishwasher. We'd just had new hardwood floors laid about two weeks prior to delivery. The idiots were dragging the unboxed appliance around and gouged the hell out of the flooring. After a boatload of back and forth with Home Depot the replaced the flooring. What did we learn you ask? Always hire your own installer. It's worth the extra money.

Glad this worked out for you Ramius.

quote:

Originally posted by RAMIUS:

When they came to deliver the "right" one (faulty wiring), I asked what they do with the dryer that I used for the month. They said they just rebox/retape it with the blue protective film and deliver it to someone else. I guess it's not an issue, but technically you could get a "used" appliance when you think you're getting something brand new.