SIGforum.com Main Page The Lounge Costco’s return policy and a question on ethics — should I return the grill? *POLL*
Main Page The Lounge Costco’s return policy and a question on ethics — should I return the grill? *POLL*Go | New | Find | Notify | Tools | Reply | |
Alienator |
Their policy is there for a reason. I've seen idiots bring in expired milk before. I had to return a year old electric kettle because it crapped out. I rarely return things but will do so when warranted or dissatisfied which is pretty rare. SIG556 Classic P220 Carry SAS Gen 2 SAO SP2022 9mm German Triple Serial P938 SAS P365 FDE P322 FDE Psalm 118:24 "This is the day which the Lord hath made; we will rejoice and be glad in it" | |||
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I'll use the Red Key |
I too think you waited too long. But for 2500 smackers I would want it to work, the suggestion to call the company and find out how they would resolve the situation is good. If they send a new set of burners or tell you to bring it back to costco for a new model that fixes the problem - there you go. | |||
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| Low Profile Member |
was the question about what is right or what you can get away with? | |||
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Member |
https://customerservice.costco...ers/detail/a_id/1191
Costco guarantees satisfaction with no time limit on most of what they sell. Buying something, using it until you wear it out, then claiming you are dissatisfied because it wore out after a reasonable amount of normal use is, in my opinion, dishonest. This is why, as mentioned before, LL Bean has discontinued their similar warranty - people would wear a pair of boots regularly for 20 years and then return them because they finally fell apart. In my mind, that's a product you should be VERY satisfied with. That isn't the situation here. In my opinion, a SUPER expensive grill that cooks like shit and is starting to look bad after a couple of years of barely being used is WELL within the spirit of Costco's satisfaction guarantee. I would feel completely justified in feeling highly dissatisfied with the grill. Costco's return policy isn't "return it if you change your mind and don't want it anymore," it's "return it if you aren't happy with it," and Costco specifically and intentionally doesn't put a time limit on it. | |||
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| Page late and a dollar short |
I recently had a GE Microwave fail one month and two weeks after the one year warranty expired. The one previous (identical to it) lasted three years, that was a reasonable lifespan I felt. GE stepped up though.I had to email a copy of the sales invoice together with a photo of the I.D. tag. I then would wait until I received a certificate from GE, at that time I was to purchase a replacement Microwave (GE product) and send the certificate together with a copy of the replacement's sales invoice back to them. Four to eight weeks I would get a rebate check in the amount that I paid for the failed Microwave. I was extremely happy, I expected at minimum a FU or at maximum maybe fifty dollars off a replacement item. In my case or the case of the OP the failure of the item is not the fault of the retailer but of the manufacturer, the initial inquiry should be made to whoever built it. -------------------------------------—————— ————————--Ignorance is a powerful tool if applied at the right time, even, usually, surpassing knowledge(E.J.Potter, A.K.A. The Michigan Madman) | |||
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| Member |
There’s a huge difference between buying something intending to use and then return it (this is fraud), and being truly dissatisfied with it. Normally I’d think you waited too long...but I’d expect a grill costing north of $2k, covered and lightly used to be almost like new after 2.5 years and cooking well to boot. I think a return is in the spirit of the policies intent. A $250 grill, um no, you should keep it. I didn’t even know about their return policy, I mostly just buy food and tp there... “People have to really suffer before they can risk doing what they love.” –Chuck Palahnuik Be harder to kill: https://preparefit.ck.page | |||
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| Member |
You all sound like a bunch of socialists to me. I don't understand why you would concern yourselves with the welfare of a company when you are within the terms of the agreement. Maybe it's because I just finished Atlas Shrugged again  | |||
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| Member |
Waited too long. Similar to eating over half a plate then notifying the waiter that the meal wasn't very good, would like to return the dish or, discount. For $2500, it better work. If it wasn't working right after the 3-4th time, you should've returned it then. The policy exists to give members peace of mind and provide a high level of service without having to pull out a magnifying glass and a lawyer to decipher what you can and can't do. Abuse of such policies has helped foster a general sense of entitlement amongst consumers today. | |||
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| Stop Talking, Start Doing |
Can you believe some people spend millions on a place to live? Hundreds of thousands of dollars on a grocery-getter? _______________ Mind. Over. Matter. | |||
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Learn it, know it, live it |
^ I concur. My Weber Genesis 310 looks and cooks as good as it did new, well better after a good seasoning.. It gets a decent cleaning twice a year. OP if you want to return it, return it. No need to get justification. I wouldn't do it, but then again I wouldn't pay $2K for a grill either. That being stated, I wouldn't pay $700 for the Weber, the wife got for me for Father's Day several years ago.. | |||
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| Member |
I think over 1 year is abusing the policy. Costco had to reduce their return policies for electronics a while back because of abuse. It will only be a matter of time before they are forced to tighten all their return policies due to this kind of abuse. I wonder if you have done some basic maintenance on the grill. Costco does not sell junk that does not work. And you did not pay a junk price. If the grill originally worked then I bet there is a good chance that you have some wasp nest or dirt daubers or some other kind of insect nests built up in the main gas orifice that is causing your heating problems. Especially since you say you use the grill very little. I have had this happen to my grill before and a good cleaning of the internal gas orifices and jets solved the problem. As far as knobs looking bad, that is why they make and sell grill covers. Stuff left uncovered outdoors is going to weather. | |||
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| That rug really tied the room together.  |
My sister in law bought one set of sheets at BBB. She returns them every year for a brand new set, for free, due to generous return policy. She essentially has a lifetime supply of bed sheets. But she's a scumbag and games the system. ______________________________________________________ Often times a very small man can cast a very large shadow | |||
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His Royal Hiney |
Since we're all sharing opinions, I'm in this camp. It's right because it's allowed. It's not like he bought it with the idea of getting a new one 2 1/2 years later; he tried to make it work but it still keeps sticking in his craw. Just because some people buy big screen tvs with the intention of returning the same after the Super Bowl doesn't obligate the decent customers to curtail their rights. Just because other people used guns to rob and murder doesn't mean you have to get rid of your gun. And just because you insist on exercising your right doesn't mean you use your guns to rob and murder. So why would we insist that someone give up his right to try and return the product just because other people are assholes and abuse the system? "It did not really matter what we expected from life, but rather what life expected from us. We needed to stop asking about the meaning of life, and instead to think of ourselves as those who were being questioned by life – daily and hourly. Our answer must consist not in talk and meditation, but in right action and in right conduct. Life ultimately means taking the responsibility to find the right answer to its problems and to fulfill the tasks which it constantly sets for each individual." Viktor Frankl, Man's Search for Meaning, 1946. | |||
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Nosce te ipsum |
No, but I'd bitch like crazy to KitchenAid. A customer had me out once for their $$$ grille. Hot/cold grill area. A "handyman" swapping it from LP to NG mixed up the orifices. The correct orifice is listed in the manual and each orifice has its size stamped into the brass body. Weber would have shipped you out new parts long long ago . . . My dad is starting to become dissatisfied with the wear on some internal parts of his Weber and talked of discarding it. I told him I'll take the grille when he is not happy. | |||
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Ammoholic |
This, but first I would try to fix the problem with the manufacturer if still under warranty. One of the main reasons I buy things at Costco is because of their warranty. I sleep all warm and cozy knowing they have my back if I have a problem with a purchase I can return it at any point without question. I can remember only once using the warranty, but it was for a $2,000 TV that was a couple months old. I would have been screwing around with Samsung for months to get the thing fixed. I think for something like this five years would be the minimum I would expect it to last, if it dies within that time frame, then I'd have no problem returning it. Cope, do you pay your membership fees every year? Do you pay it on time? Do you excessively return items or try and game the system? If your answers are yes, yes, no, no. Then return it and don't think twice about it. That is the who reason you pay them to shop at their stores. Jesse Sic Semper Tyrannis | |||
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אַרְיֵה |
I have used the Costco warranty a few times, but I do not ever remember using it to get a refund. Recent examples:
הרחפת שלי מלאה בצלופחים | |||
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Happily Retired |
I voted no. Two and a half years later is just too damn long in my opinion. .....never marry a woman who is mean to your waitress. | |||
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Member |
The ethical questions aside, you probably have spiders or other insects building nests in the venturis which restricts airflow and acts the way you describe. Clean out the venturis and you will have a new grill. CMSGT USAF (Retired) Chief of Police (Retired) | |||
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| Avoiding slam fires  |
Nope,I worked 20 years in retail in major appliances. I always hated to have to take back stuff from whiny customers. | |||
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Probably on a trip |
I had an ex-girlfriend that once rented a house with a pool. She bought a set of 4 plastic Adirondack chairs from Costco. Around October she asked if I could swing by her place with my truck. When I asked why she needed a truck she said she was returning the chairs because pool season was over. I told her that I would not be a part of that fraud. Did I mention that she was an ex-girlfriend? I voted No on the poll - 2.5 years is way too long. If the grill started acting up in the first year, game on. But this is something you need to take up with the manufacturer, not Costco. Good luck. This and no other is the root from which a tyrant springs; when he first appears above ground he is a protector. Plato | |||
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SIGforum.com Main Page The Lounge Costco’s return policy and a question on ethics — should I return the grill? *POLL*
Main Page The Lounge Costco’s return policy and a question on ethics — should I return the grill? *POLL*© SIGforum 2024