quote:

Originally posted by sdy:
summary of airline changes so far:

https://www.washingtonpost.com...g-bumped-passengers/

United said its new policy requires airline crews to check in at least an hour before a flight leaves to avoid having to find a seat for a crew member after all passengers have already boarded. The airline would not disclose its current compensation limit.

Delta said in an internal memo that it is letting employees offer customers up to $9,950 in compensation to give up seats on overbooked flights. A spokesman confirmed the changes.

American updated its Conditions of Carriage after the United incident, stating that it will not involuntarily remove a revenue passenger, who has already boarded, in order to give a seat to another passenger. An airline spokesman said the airline does not set a cap on compensation for passengers, but said gate agents work with customers to ensure they set compensation amounts properly in order to obtain the correct number of volunteers.

Here's another one:

quote:

Originally posted by BamaJeepster:

quote:

Originally posted by sdy:
summary of airline changes so far:

Here's another one:

That's ok, he has a big AWARD as Communicator Of The Year from PR magazine! I wonder if he gets a ladies leg lamp with that.

What if no one purchases an exit row seat? Is it necessary to have someone there to open the escape hatch if needed?

quote:

Originally posted by mikeyspizza:
What if no one purchases an exit row seat? Is it necessary to have someone there to open the escape hatch if needed?

No, not necessary.

But it's usually taken by at least a couple of people. I most times prefer the exit row to even a "Comfort Plus" seat. (Doesn't cost me anything to book those seats or an exit row)

quote:

Originally posted by BamaJeepster:


Here's another one:

Sounds like they're gonna reaccomodate him.

quote:

Originally posted by sdy:
summary of airline changes so far:

https://www.washingtonpost.com...g-bumped-passengers/

United said its new policy requires airline crews to check in at least an hour before a flight leaves to avoid having to find a seat for a crew member after all passengers have already boarded. The airline would not disclose its current compensation limit.

Delta said in an internal memo that it is letting employees offer customers up to $9,950 in compensation to give up seats on overbooked flights. A spokesman confirmed the changes.

American updated its Conditions of Carriage after the United incident, stating that it will not involuntarily remove a revenue passenger, who has already boarded, in order to give a seat to another passenger. An airline spokesman said the airline does not set a cap on compensation for passengers, but said gate agents work with customers to ensure they set compensation amounts properly in order to obtain the correct number of volunteers.

But, you know, "nothing will change".

quote:

Originally posted by mikeyspizza:
What if no one purchases an exit row seat? Is it necessary to have someone there to open the escape hatch if needed?

I always book the exit window seat.

You never know if a man will be on the wing, and I am gonna save the plane!!!

I remember the days when I would board and be asked to take one of the exit seats. I was 6'4", 250 lbs, and was told they always tried to put a bigger man in the exit seat to operate the emergency exit if needed.

Today, your gonna die.....

Wow. Another airline, this time American Airlines, demonstrates how little their corporate culture values its customers: LINK

The article is photo-rich, there's a video and many photos.

quote:

American Airlines flight attendant 'whacks a mother with a stroller while she holds her twin babies and reduces her to tears' - then is filmed challenging a passenger to a FIGHT and yelling 'hit me!'

American Airlines staff member seen challenging passenger to a fight

Argument was precipitated by alleged assault of a woman by AA employee

Incident occurred on AA Flight 591 from San Francisco to Dallas-Fort Worth

AA released statement saying the incident 'does not reflect our values'

By Ariel Zilber For Dailymail.com and Reuters
PUBLISHED: 23:49 EDT, 21 April 2017 | UPDATED: 02:33 EDT, 22 April 2017

A shocking video has emerged showing an American Airlines employee challenging a passenger to a fight after allegedly hitting a woman with a stroller on a domestic flight.

The upsetting footage, filmed before Flight 591 departed from San Francisco on Friday afternoon, shows the airline staff member goading a passenger and saying, 'hit me'.

The clip was uploaded by passenger Surain Adyanthaya, who explained he started filming after the flight attendant 'violently took a stroller from a lady with her baby on my flight, hitting her and just missing the baby'.

Adyanthaya went on to explain: 'They just involuntarily escorted the mother and her kids off the flight and let the flight attendant back on, who tried to fight other passengers. The mom asked for an apology and the AA official declined.'

[Go to URL to view the video] The video shows a woman with a child in her arms after allegedly being hit with a stroller on the flight

[Go to URL to view photo] Others on board were clearly disturbed by the incident. One male passenger (above) got up and made his feelings known

[Go to URL to view photo] The woman is pictured with her hand covering her face as she sobs

In the video, a distraught woman is seen standing at the front of the plane holding a child.

She can be seen sobbing and asks staff members to get her stroller back.

At this point, other passengers are heard expressing their disgust at the situation.

One says he's 'not going to sit here and watch this...' and then gets up and walks to the front of the plane to confront flight attendants.

The man asks for the name of the employee who is alleged to have hit the crying woman.

[Go to URL to view photo] The situation escalates further when a man in an American Airlines uniform boards the plane

[Go to URL to view photo] The American Airlines employee challenges a passenger to a fight after the woman was allegedly hit with her stroller

[Go to URL to view photo] The confrontation between the member of staff and a male passenger can be seen here

The American Airlines employee challenges a passenger to a fight after the woman was allegedly hit with her stroller

[Go to URL to view photo] The male passenger who intervened confronts the uniformed employee. 'You do that to me and I'll knock you flat,' the man says. That's when the employee retorts: 'Try it. Hit me'

Another passenger, a woman, also confronts an American Airlines employee about the situation.

The situation escalates further when a man in an American Airlines uniform boards the plane.

The male passenger who got up out of his seat to intervene confronts the uniformed employee.

'You do that to me and I'll knock you flat,' the man says.

The staff member responds by pointing his finger at the man and telling him to 'stay out of it.'

The male passenger then steps closer to the employee, who challenges him to a fight.

[Go to URL to view photo] Adyanthaya posted a photo on his Facebook page showing the woman with two young children in her arms

'Try it,' the employee tells the customer. 'Hit me. You don't know what the story is.'

'You almost hurt a baby!' the man is heard replying.

Adyanthaya posted another photo on his Facebook page showing the woman with two young children - believed to be twins - in her arms.

It appears she is being escorted off of the plane.

Adyanthaya claimed the woman was removed and the employee who supposedly was violent toward her was permitted back on the plane.

The airline released a statement late Friday saying that it was 'disappointed by these actions' and had already started to investigate the incident.

'What we see on this video does not reflect our values or how we care for our customers,' the company said in a statement.

'We are deeply sorry for the pain we have caused this passenger and her family and to any other customers affected by the incident.

'We are making sure all of her family's needs are being met while she is in our care.'

'After electing to take another flight, we are taking special care of her and her family and upgrading them to first class for the remainder of their international trip.

'The actions of our team member captured here do not appear to reflect patience or empathy, two values necessary for customer care.

'In short, we are disappointed by these actions. The American team member has been removed from duty while we immediately investigate this incident.'

This is the latest PR nightmare for the US aviation industry. . .

D'oh!!!!!!

Welcome to United. We learned nothing. Fuck You.

Lol.... There goes another couple million

New business slogan:

"American Airlines: We learned nothing from the UAL fiasco."





I mean, do they get these flight crews from mysterious lands where they don't have cell phones or something?



Foxnews has the video, but it doesn't show much; just the mother crying and PO'd passengers. So, to be fair, this isn't the open and shut case that the UAL video was. We don't actually see the supposed incident (hitting the woman) that supposedly started the whole confrontation.

http://www.foxnews.com/travel/...tation-with-mom.html

Now, that male passenger was a bit over the line and got hostile, but that can be excused, IMO, if he witnessed the flight attendant striking the woman who was holding her child. He got more vocal than I would recommend on a commercial flight, but that bald douchebag employee didn't do his employer any favors by HIS reaction. He got downright hostile right back, instead of maintaining a calm demeanor, which is required in such situations. It doesn't matter HOW vocally hostile a customer gets; the employee needs to maintain a cool, level head. He needs to take a couple classes on de-escalation during customer-service interactions. . .

quote:

Originally posted by Lord Vaalic:
D'oh!!!!!!

Welcome to United. We learned nothing. Fuck You.

Lol.... There goes another couple million

This was American Airlines, and I couldn't care less about this story. I seriously couldn't care any less. And no one is getting millions over this ridiculous incident. You have a tough guy passenger butting in and getting into it with an idiot, tough guy AA employee. The AA employee should be fired or relegated to dumping the plane crapper for now on for his stupid behavior, and the tough guy passenger just needs to learn when to mind his own business.

I have no idea what happened to the woman with the babies, and neither does anyone else except her and the flight attendant directly involved. I do have empathy for her though because she seemed genuinely distraught over something, but whatever it is we just don't know. And if you trust the media or a crappy vertical cell phone video taken after the fact, you're fooling yourself.

What I do know is this, the majority of people who fly nowadays are a disgusting, rabid lot. A bunch of selfish, ignorant dresser downs who frankly sometimes make me wish for a psychotic Lufthansa pilot at the helm when most times I fly, which is every few weeks. If it weren't for Bourbon on the plane, I probably would've snapped long ago.

quote:

Originally posted by Hound Dog:
New business slogan:

"American Airlines: We learned nothing from the UAL fiasco."





I mean, do they get these flight crews from mysterious lands where they don't have cell phones or something?



Foxnews has the video, but it doesn't show much; just the mother crying and PO'd passengers. So, to be fair, this isn't the open and shut case that the UAL video was. We don't actually see the supposed incident (hitting the woman) that supposedly started the whole confrontation.

http://www.foxnews.com/travel/...tation-with-mom.html

Now, that male passenger was a bit over the line and got hostile, but that can be excused, IMO, if he witnessed the flight attendant striking the woman who was holding her child. He got more vocal than I would recommend on a commercial flight, but that bald douchebag employee didn't do his employer any favors by HIS reaction. He got downright hostile right back, instead of maintaining a calm demeanor, which is required in such situations. It doesn't matter HOW vocally hostile a customer gets; the employee needs to maintain a cool, level head. He needs to take a couple classes on de-escalation during customer-service interactions. . .

Little short fat unhealthy AA employee can be a real big man knowing that he can antagonize the passenger with no consequences, but if that passenger gets pissed enough at little guy and punches him he probably guilty of a felony(ies).

quote:

Originally posted by Balzé Halzé:

quote:

Originally posted by Lord Vaalic:
D'oh!!!!!!

Welcome to United. We learned nothing. Fuck You.

Lol.... There goes another couple million

This was American Airlines, and I couldn't care less about this story. I seriously couldn't care any less. And no one is getting millions over this ridiculous incident. You have a tough guy passenger butting in and getting into it with an idiot, tough guy AA employee. The AA employee should be fired or relegated to dumping the plane crapper for now on for his stupid behavior, and the tough guy passenger just needs to learn when to mind his own business.

I have no idea what happened to the woman with the babies, and neither does anyone else except her and the flight attendant directly involved. I do have empathy for her though because she seemed genuinely distraught over something, but whatever it is we just don't know. And if you trust the media or a crappy vertical cell phone video taken after the fact, you're fooling yourself.

What I do know is this, the majority of people who fly nowadays are a disgusting, rabid lot. A bunch of selfish, ignorant dresser downs who frankly sometimes make me wish for a psychotic Lufthansa pilot at the helm when most times I fly, which is every few weeks. If it weren't for Bourbon on the plane, I probably would've snapped long ago.

Damn.

I just wear headphones, have a drink, and ignore the rest.

Sounds like you've been downing >>>>>>> FIVE HOUR ENERGY <<<<<<<

A few thoughts.

You never see what actually happened, only the aftermath. No idea how hard or if the woman was hit and how it all played out. Not saying it didn't just hard to draw a solid conclusion

I fly a lot, 2-3 times a month or more, usually Delta. I'll tell you this, passengers are becoming more selfish and less inclined to follow the rules year to year. One basic rule on most airlines is 1 carry on, 1 personal items. Items small enough must go under the seat in front of you. Flight after flight I see people board with a small backpack and it goes right up into that overhead instead of under the seat. Now the overhead is full of bags that should be under seats and people with small roller boards have no place to put them backing things up so they can pink tag check. Talk about ignoring the seat belt signs. I've seen people get up to retrieve items or use the lavatory while we are taxiing. And how about the 2-3 idiots who's cell phones ring as we're lining up on the runway or are lifting off. Thanks for putting it in airplane mode as instructed there moron. I've seen people be told to put their laptops away, comply, and as soon as the flight attendant is belted into her seat for taxi/take off they drag it right back out. I've seen people be asked multiple times to comply with an instruction and give the "who the fuck are you to tell me what to do look".

The guy in the video, I think I've flown with him before. If it was the same guy, and I'm abut 80% sure it is. He was in First Class but not next to me. He boarded and acted like the plane belonged to him. He can best be described as a complete dick the entire flight, to the flight crew and the person next to him.

Regardless same guy or not, he interjected himself into a situation that didn't need his assistance. What good was the name of the flight attendant going to do? Gonna write a sternly worded letter, express some outrage? You don't think listing the flight number, date, and time of departure would allow AA to figure out who you were talking about? Going after the flight attendant was just stupid. Arrogant and stupid at best.It escalated the incident and did nothing to help the woman's state of mind or get her stroller back.

There was definitely wrong here but it was escalated necessarily

Boy, this whole United deal really fell out of the news fast. Even this thread sat for a week.

quote:

Originally posted by Balzé Halzé:
. . .You have a tough guy passenger butting in and getting into it with an idiot, tough guy AA employee. The AA employee should be fired or relegated to dumping the plane crapper for now on for his stupid behavior, and the tough guy passenger just needs to learn when to mind his own business.

I have no idea what happened to the woman with the babies, and neither does anyone else except her and the flight attendant directly involved. I do have empathy for her though because she seemed genuinely distraught over something, but whatever it is we just don't know. And if you trust the media or a crappy vertical cell phone video taken after the fact, you're fooling yourself. . .

. . .If it weren't for Bourbon on the plane, I probably would've snapped long ago.

I see your point, Balze. You are correct, we really don't know what happened that reduced the twin-carrying woman to tears, other than the general assertion that the AA employee "whacked" her with her stroller, nearly hitting one or both of her babies in the process. Maybe she provoked him. Or not. We just don't know.

I doubt your assertion that you don't care, though, because I doubt that you would just sit there and watch a petite young mother be abused by a "tough guy AA employee" (if, indeed, that is what happened). Did the AA employee abuse the young mother, or was the "tough guy passenger" out of line? We just don't know.

But it's possible that Mr. Tough Guy Passenger's actions were appropriate response to abusive behavior toward the young mother by the Tough Guy AA Employee. In which case, if that is what happened and if you were there and saw the abuse unfold then I dare say you'd have been right there inserting yourself into the situation to defend her BECAUSE IT WAS THE RIGHT THING TO DO.

We may never know what led to the interaction.

But that doesn't/shouldn't change our values.

And the fact that this happened right on the heels of the United Airlines passenger abuse fiasco says volumes about the general disdain that the airline industry has for its paying customers.

I swore off flying American Airlines years ago for a never ending list of screw ups and horrible business practices. Their acquisition of US Air was perfect, because they both were operated the same way.

quote:

Originally posted by bigwagon:
Boy, this whole United deal really fell out of the news fast. Even this thread sat for a week.

Yes, but remember we beat this to death here on SF. Was there anything left unsaid?

Regarding the lack of civility of people flying these days, some of that can no doubt be sourced to the cattle-car tactics of the airlines.

Pack people in tight enough, and manners become strained.

quote:

Originally posted by bigdeal:
I swore off flying American Airlines years ago for a never ending list of screw ups and horrible business practices. Their acquisition of US Air was perfect, because they both were operated the same way.

I've sworn off flying so many carriers I don't think I could ever fly again.