Just bought some 12 gauge from them. thankfully it went off without a hitch.

They have put alot of AR's in the hands of citizens. Its to bad they cant provide decent service

The problem is they've gotten huge. Tons of phone calls, emails, orders. They're a victim of their success.

I first dealt with them many years ago, when one of the owners would answer the phone on the second or third ring. That's long gone.

And, yes, PSA has armed many, many Americans, and God bless 'em for it.

Update
Called CS today to follow-up.
Refund had NOT been done yet. But this CS Rep (Denise) did the refund WHILE I was on the phone with her.
Unfortunately (or fortunately) I will not be buying any more ammo from PSA. Will try again with other items (PSA) needed.
Bob

OP.

How long did it take you to get your refund, 2 weeks? I’m on 3 weeks waiting for my refund. Ordered 6 boxes of defense ammo and only received 5. Initiated the refund request on 12/29.

The CS was super friendly but now not following up. Agree with others, no more ammo purchases from PSA

Dispute the charge with your credit card company and be done with it.

PSA has started a CCW “insurance” program if you use a firearm in SD. Their CS issues eliminate any thought of using that.