They aren’t answering emails or the telephone. Does anyone know what’s going on?

Maybe they shut down for the holidays.

They’ve not been responding since early October. I had an issue that was finally resolved through PayPal. Thought I wanted one of their holsters, they were able to cure me of that idea.

Thank you!

That is a shame.
I have a holster from them for my SW 327 and it is fabulous.

From C h a t G P T, we can see

El Paso Saddlery is still in business, operating from their location at 2025 E Yandell Dr, El Paso, TX 79903.
YELP
They continue to produce custom leather holsters and related products, as they have since 1889.
EPS SADDLERY
Their website is active, and they maintain a presence on Facebook.
FACEBOOK
However, some customers have reported delays in communication and order fulfillment,
SMITH & WESSON FORUM
which may be due to their status as a small family operation.

Thank you

I think they sent me a sales email a day or two before Christmas.

Thank you