I finally caved in and got a wheel gun. A S&W 686+ Performance Center 2.5in. It’s been at my local fun store for a few weeks. I went to look at it again yesterday. So. In a moment of no control. I bought it. But it had hideous black rubber grips. I called S&W customer service and explained that I needed to purchase some oem wood grips before I take this stunning wheel gun to the range. It is so ugly with black rubber grips. I keep it locked away. The lady laughed. And said. Please give me your name and address and I will send you a pair of performance center wood grips,free of charge, so your gun won’t look hideous. That is amazing service.

Nice to hear S&W has great customer service. You don't get that when you buy Chinese junk.

I know we have a member whose Shield 40S&W cracked and does not have much good so say about his CS experience w/ S&W.

quote:

Originally posted by abnmacv:
Nice to hear S&W has great customer service. You don't get that when you buy Chinese junk.

I've had some excellent customer service from some places that sell Chinese junk. The reason they will replace their Chinese junk w/o any hassles is b/c it is so cheap for them to begin with.

My experiences with Smith & Wesson Customer Service have always been good.

We have to remember that for the last several years Smith & Wesson has produced roughly 1 Million+ firearms annually

With those kind of sales, there will always be people that had a bad interaction with the Company