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| Member |
When I called Sig, I was told by 2 people that there is no warranty for this because: (1) the weapon was purchased more than a year ago and (2) I'm not the original purchaser. Options were: - Send my Legion to them (I pay shipping) and they will fix it as a 'courtesy' if I order a full service (about $70-90, IIRC) - Send my Legion to them and pay for Sig to fix it + shipping (can't recall if they quoted me a price for this) - Order a new lever (for about $30 + shipping), which I had to press them on to even get that option, especially since Legion/P224 levers are not available for purchase on the website I was told how it would be impossible for Sig to cover a broken part like this because the company is very large now and there are so many Sigs out there that they just couldn't be expected to do that. Also, the last few times I've been on the phone with Sig over the past 3-4 years, I always get "advised" to send my pistol in for the service package. Feel like the customer service is expected to sell that to customers. I couldn't help but notice how cheap the metal looks/feels where it broke. MIM? Has this always been the case, or are Sig manufacturing standards indeed slipping--even for the P-series--like their customer service/warranty?   | ||
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Member |
Silly question, but would this be covered in the "service package" ??? As to the knee jerk reaction of Sig slipping because you happened to have a part break, thousands of Legions are going strong, you were the small % that had something happen, Sig isn't slipping because you had a bad experience. 10 years to retirement! Just waiting! | |||
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E tan e epi tas |
Has the following changed? I mean technically if you didn't register it they could probably brush you off but..... "For the lifetime of the original purchaser, SIG SAUER agrees to correct any defect in the firearm for the original purchaser by repair, adjustment, or replacement, at SIG SAUER's option, with the same or comparable quality components (or by replacing the firearm at SIG SAUER's option);......" "Guns are tools. The only weapon ever created was man." | |||
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Prepared for the Worst, Providing the Best |
OP said he's not the original purchaser. As such, I guess Sig is not obligated to repair it for free. Would have been a simple and inexpensive gesture for them to just ship him a replacement part, but if that's how they want to do business, I guess that's their decision. This is part of the reason I buy older used stuff...I'd rather save the money up front and just buy repair parts as/if necessary than bet that the company is actually going to stand behind their product. | |||
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| E tan e epi tas |
I missed that. My bad. I guess somewhat bad form on SIG’s part but you can’t vilify them as that is their warranty. You could try the old “talk to a manager” thing but I’d probably just eat the $30 bucks and fix it myself. "Guns are tools. The only weapon ever created was man." | |||
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| 7.62mm Crusader |
Flat sheet metal parts are not MIM. Early years they were blanked from strips of sheet steels. Today, small flat parts as this are easily cut by laser from full sheets. If you need 500 pieces, you may get them from one sheet of steel. Cutting the shallow serrations is a simple milling operation after the part is formed in a die set. Usually, breakage is from forming stress weakening or a bad spot in the sheet from the steel mill. | |||
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| Member |
This is what I plan to do. I do not disagree that the policy says what it says. It indeed says Sig doesn't need to cover a broken metal part in a Legion pistol. Noted. Also, since Sig told me that the warranty would only last for 1 year for the original purchaser (not a lifetime), I'm not sure if they misread that to me or if something has changed. They did note that my Legion was produced more than 5 years ago and that they could not cover a firearm "that old" because they "have no idea what the round count is." And my deepest apologies for coming across as having a knee jerk reaction--I just posted to share my (admittedly unusual, if not unique) experience and get some feedback as to whether others in the community have felt the quality of parts, as well as Sig customer service, is not what it used to be. | |||
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| Member |
I don't care what the warranty says because that part should never break unless it was defective to begin with. High round count? On the decocker? That is bullshit. I bet Glock would send the part for free. I never "register" a gun with the manufacturer, just seems like a database I want no part of. If the gun breaks and they won't fix it then I know there are plenty of other fish in the sea If I so choose. | |||
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| Member |
Based on Sig's publicly posted warranty information for firearms, that is a response from a poorly trained customer service representative. | |||
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| Member |
What is inconsistent is Sig sent me another part (grip screws) for free. I even begged the guy to let me pay for them, but because he had to source them a weird way (because they are not currently available), he wasn't able to charge. This was for an early 90s West German frame. About a year ago Ruger sent me a new 10/22 magazine for my kid's very old rifle even after I told them that I had broken the magazine and it was totally my fault. HK sent me a label to repair a cosmetic thing on one of my pistols. Two times Colt made it right with super minor nitpicky cosmetic things from the factory (one of which I waited more than a year to call them about and which I also asked to pay for). They insisted on fixing for free. And by fixing they just sent me brand new pistols. I've never had anything break on a Glock. | |||
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| Member |
Also, forgot to mention Beretta fixed the trigger in my Tikka for free after I had messed it up while adjusting it. | |||
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| Member |
Don’t get me started on Beretta. Pardon me while I tell this story, again. Lol I bought a Cougar L (it was a phase I had like 5), bought it used and loved that gun. Shot it a bunch. Owned it for years. One day I just noticed a sliver of daylight coming through the back strap. Sure enough it had an inch long sliver where it was “cracked”. I don’t think it was cracked it was perfectly straight and I bet it might have been there since day one. I call beretta they say it’s fine on the phone. I kind of pressed that it was daylight not my imagination and I would pay to have them look it over. He said “not necessary, here’s a label”. Fast forward to a couple weeks later, they contact me. It is a defect, they don’t care that I’m not the original owner, it’s been out of production for awhile, nothing. They say they can’t replace it but they can send me a new production pistol of equivalent value. A week later a brand new 92FS shows up at my door with letter stating they swapped them serial # for serial #. I love Beretta. | |||
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| E tan e epi tas |
Ohh I’d be pissed too. No doubt about it.  "Guns are tools. The only weapon ever created was man." | |||
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| Prepared for the Worst, Providing the Best |
No need to apologize. Obligated by warranty or not, Sig missed a golden opportunity to help out an owner of one of their upmarket guns by simply shipping out a part that would have likely cost them less than $5 with shipping. I mean, it's not like it was a new slide or frame or something. Bad business practice, IMO, especially when their competitors have a record of stepping up when similar stuff happens. | |||
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| Member |
I agree, they probably responded in a manner consistent with company policy. Instead, they could have lost a couple bucks, dropped it in the mail, made a customer very happy, and gotten positive internet forum feedback instead of negative. Hhhhmmm, missed opportunity. | |||
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Member |
that's awesome. --------------------------- My hovercraft is full of eels. | |||
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| Member |
--------------------------- My hovercraft is full of eels. | |||
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| Member |
Ruger definitely would make it right and fix this sort of breakage, regardless of who owns the gun now. I've seen them do this with customer guns multiple times. Guess SIG is now one of the "big boys" like FN is now and Colt once was, and can't be bothered with such menial shenanigans. Damn defense contractors...  -MG | |||
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Firearms Enthusiast |
This is nothing new for Sig, I purchased a CPO P228 about 15 years ago and after the first range session the front sight fell off. My thinking at that time was to try another front sight to see if it was the sight or the cut in the slide that was off. I contacted Sig in hopes of just getting a new front sight and was told to pound sand and no fucking way. Send us the gun at your expense and we will fix it. Ok thanks for the help I will figure it out on my own before I go that route. Nothing new here with Sig wanting to upsell you with other packages and shipping cost and out of the goodness of our heart we will replace the defective part for free. Just buy the part and put it on and be done with it and like others go away with a bad taste in your mouth. Sig could so easily handle this differently by sending you the new part and leaving you feeling like Sig cares about its product and goes out of its way to stand behind the product it sells. That part would cost cost very little to Sig and would not break its piggy bank to end up with a satisfied customer. | |||
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Oriental Redneck |
Yup. Personally, I wouldn't have even cared to contact them in the first place. Q | |||
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