Glock would just fix it.

^^^I suspect SIG would do the same, or at least provide the replacement part if you spoke with the right person. Unfortunately, things can be very hit or miss depending on who you talk to in SIG Customer Service. I would've called back to get someone else.

Like 'pedropcola' posted, "that part should never break unless it was defective to begin with."

Kahr/Auto Ordnance at least to me is on the list of “do not buy”.

Traded with a friend and got a semi auto 1927A1. He never fired it in the two years he owned it. Got it with the sales receipt, he paid about 1200 for it in 2010.

Extractor groove in the bolt fractured, extractor jammed into the receiver. Under 100 rounds total through it. Searching several forums many other stories of similar failures.

Called Kahr c/s, told them upfront it was over one year old and I was the second owner and the problem. In so many words I was told out of luck.
C/S guy admitted to “some” problems but wouldn’t budge. Messaged Kahr on FB, they gave me the “send it in, maybe or maybe not we will do something”. Figured shipping both ways that alone was going to be well over a hundred bucks alone with no guarantees of help so I just bought the bolt and had a local ‘smith do the fitting.

If they had offered a 50/50 split, an offer of my covering labor they cover parts or the other way around I’d have been happy. But with the response I got this has soured me on anything they offer.

Small guy shop I used to work at was considering becoming a Kahr dealer, owner asked my opinion.
After I told him he decided not to take them on.

I may have heard a story here once or twice about someone having a stellar experience with Sig customer service, but if I did, I don't remember it. Lots and lots of stories of bad experiences that wouldn't have been bad with a company that actually cares about the people who buy their products.

I've always thought their warranty was bullshit to begin with. You can get a better warranty with a used car.

Problem with SIG NH is that their CS Department is under poor leadership, whoever their leader is. The way I see it, they put little effort into training their reps to excel consistently across the board. How many times have we heard one CSR said one thing to a customer only to have the same customer be told something else after he talked to another rep? It's pathetic. Maybe that's the way Cohen wants, little emphasis on great customer service, since they are the biggest dog in the industry, now.

As Mustang-Papa said, they could have just sent OP the decocker at no cost, since it really costs them nothing. In return, they likely would have gained a customer for life. But no, they had to give him the bullshit.

Simple part to replace yourself. I would not get upset or waste my time on even calling Sig on it. Nothing in this world is perfect and stuff breaks at times. If you need a de-cocker I have several laying around. Message me and I can send you one. Personally I have changed out all the dinky P224 decockers off my Legions and slide releases.

The Customer Service team leader is **edited**. Seems like a reasonable guy and should know the score.

This message has been edited. Last edited by: parabellum,

Gentlemen, we don't do this. We don't post the names of SIG-Sauer employees, except those which are already widely known, such as Ron Cohen.

Whether you are making positive or negative comments, it matters not. We leave the names of the working man out of the conversation. Put yourself in their place.

Frank, if you want to convey that information, please do so via email.

About 20 years ago I bought a P220 from the used counter of a local store. Takedown lever broke during a trip to the range. I called SIG and they sent me a new takedown lever with no questions asked about original ownership or any other ball-busting about warranty terms. I guess times change.

quote:

Originally posted by pedropcola:
Don’t get me started on Beretta. Pardon me while I tell this story, again. Lol

I bought a Cougar L (it was a phase I had like 5), bought it used and loved that gun. Shot it a bunch. Owned it for years. One day I just noticed a sliver of daylight coming through the back strap. Sure enough it had an inch long sliver where it was “cracked”. I don’t think it was cracked it was perfectly straight and I bet it might have been there since day one. I call beretta they say it’s fine on the phone. I kind of pressed that it was daylight not my imagination and I would pay to have them look it over. He said “not necessary, here’s a label”.

Fast forward to a couple weeks later, they contact me. It is a defect, they don’t care that I’m not the original owner, it’s been out of production for awhile, nothing. They say they can’t replace it but they can send me a new production pistol of equivalent value. A week later a brand new 92FS shows up at my door with letter stating they swapped them serial # for serial #.

I love Beretta.

I had a Nano that was not extracting shells. It was out of warranty but Beretta still fixed it for free and sent me a free shipping label.

In contrast, SIG messed up my German P228. Continual feeding problems after they added in their SRT and did some other semi-custom work I paid for. My DA pull was also around 20lbs when I got it back. SIG blew me off and wouldn't fix it and told me it was an old gun and they didn't do anything. I had to have our own Chris Orndorff fix it for me. Since then, I have bought plenty of HKs and Walthers but not one SIG.

quote:

Originally posted by parabellum:
Gentlemen, we don't do this. We don't post the names of SIG-Sauer employees, except those which are already widely known, such as Ron Cohen.

Whether you are making positive or negative comments, it matters not. We leave the names of the working man out of the conversation. Put yourself in their place.
Frank, if you want to convey that information, please do so via email.

Acknowledged, sir. I should have just said “ ask for the team leader or manager”.

Hard to gauge how good or bad CS really is based on reports on the internet, people that have bad experiences are more likely to post about them than those with good experiences. Hard to tell how many bad reports are really a company refusing to help a customer, or a customer that was difficult asking for things that really were not warranty issues, and they are just mad about.

When my P250 was having issues I called CS, Sig issued a call tag right then and there, it was in my email in a few minutes, boxed it up and UPS took it away from my office. Once fixed they emailed me and shipped it right back, no cost, no hassle, no issues. For that matter Glock did the same when I had issues with my 43.

On top of the lousy CS (policy?) call, the decocker lever is not even listed as a duty-cycle replacement part per sigfreund's permanent sticky post titled "SIG Factory Spring and Parts Replacement Schedule ". Granted, it's dated 2/22/2009, but I don't believe it has ever changed.
https://sigforum.com/eve/forum...0601935/m/6801056451

The break looks more like a metallurgy issue. Good policy and CS would dictate free replacement. As well as common sense. Penny-wise and pound-foolish, as the saying goes.

If a new one from a P220 SRT kit will fit, I have a few and will send you one gratis.

On a Legion? I guess having the SIGUSA Lifestyle has it perks.

Old story, but I had a GSR back in 2003 or 2004 about when they first came out. It never was able to go through a full magazine without a FTF. Three times that I sent it back I was told it was fixed and running fine. Not so. The fourth time I sent it back they issued a refund.

The important part of this story is that I never purchased another SIG product since then. I also had a P239 at that time that was a fine pistol but the lack of taking responsibility for a poorly made product in the GSR had me looking elsewhere ever since then.

I had a GSR that broke an extractor after I had put way more rounds through it than the replacement interval. I wasn’t expecting Sig to replace the extractor, or send me one for free. I also wasn’t expecting that when I offered to pay for the part, to be told that they weren’t available for sale. I got a better replacement extractor from EGW.

quote:

Originally posted by 12131:
In return, they likely would have gained a customer for life.

See, my problem is, I'm probably a customer for life either way. I even stuck with them through the era of rainbow guns.