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Originally posted by hjs157:
Is it an auto? If so, this may be why Benchmade declined service.

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Note: Any automatic knife (button activated spring-opening) returned for Warranty service from outside of Oregon must also include either a signed copy of the "Auto Knife Opening Acknowledgment Form", your web account username if you have already accepted the AKO Acknowledgment. Otherwise, the knife must be returned through the authorized Benchmade seller, from which the knife was originally purchased. No exceptions will be made.

Automatic knives will be returned in compliance with Federal statutes.

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(a) If a knife returned for warranty work is found to be an actual or suspected counterfeit or replica item, Benchmade shall have the right to impound the knife for further investigation of its authenticity. Benchmade shall not be liable to you, or anyone else, for payment of the price of any suspected counterfeit knife under investigation. If Benchmade, in its sole discretion, determines that the knife you returned for repairs is a counterfeit, Benchmade has the right to permanently impound and/or destroy the knife. Knives determined to be counterfeit will not be returned to you. Please sign the Counterfeit Goods Acknowledgement form to confirm that you have read, understood, and agree to the terms relating to counterfeit goods.

(b) Benchmade shall have the right to conduct destructive examinations to verify the authenticity of any knife Benchmade receives which it suspects to be counterfeit. Benchmade shall not be liable to you, or anyone else, for the price of any knife destroyed during such examination if it is later found to be a counterfeit.

(c) Benchmade's investigation may include the participation of third parties or governmental investigative agencies as required by law. By sending in your knife for repair, you agree to cooperate in good faith with any investigation conducted by Benchmade, third parties, and/or governmental agencies, including, but not limited to, cooperating with investigations to identify the seller or source of the counterfeit good(s) by providing the name, location, and other identifying information about the seller.

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Originally posted by Voshterkoff:
About that…

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(a) If a knife returned for warranty work is found to be an actual or suspected counterfeit or replica item, Benchmade shall have the right to impound the knife for further investigation of its authenticity. Benchmade shall not be liable to you, or anyone else, for payment of the price of any suspected counterfeit knife under investigation. If Benchmade, in its sole discretion, determines that the knife you returned for repairs is a counterfeit, Benchmade has the right to permanently impound and/or destroy the knife. Knives determined to be counterfeit will not be returned to you. Please sign the Counterfeit Goods Acknowledgement form to confirm that you have read, understood, and agree to the terms relating to counterfeit goods.

(b) Benchmade shall have the right to conduct destructive examinations to verify the authenticity of any knife Benchmade receives which it suspects to be counterfeit. Benchmade shall not be liable to you, or anyone else, for the price of any knife destroyed during such examination if it is later found to be a counterfeit.

(c) Benchmade's investigation may include the participation of third parties or governmental investigative agencies as required by law. By sending in your knife for repair, you agree to cooperate in good faith with any investigation conducted by Benchmade, third parties, and/or governmental agencies, including, but not limited to, cooperating with investigations to identify the seller or source of the counterfeit good(s) by providing the name, location, and other identifying information about the seller.