quote:

Originally posted by gpbst3:

quote:

Originally posted by dsiets:
I've seen a couple times on the Nextdoor app where people were looking for their package that was supposedly delivered.
For some reason the package would show up a day or so later after the system marked it as delivered.
But I've never heard of it being a week later.

This is all conspiracy theory talk... UPS driver is late and behind on his deliveries.
...

Well, it's going to be hard to quell this conspiracy if packages keep showing up a day or so after they are marked delivered, like in this case, "delivered" on a Fri., shows up on Mon.
I know, it's possible it was left somewhere else but...

I've seen that when UPS was NOT the final deliverer. I've had packages from UPS marked as "DELIVERED" in their system, but that's because they satisfied their contractual obligation by delivering the package to the USPS. It then took several days for said package to show up in my mailbox or on my front porch. I've had this conversation several times with my local USPS...

I know that's not the case here for the OP since a UPS driver made the delivery today.

I just got an email from Amazon that my package was delivered, an intake manifold that will now sit on my steps for hours till I get home, and it reminded me of this thread.

I always wonder where the responsibility and culpability lies when things go missing. I ordered an intake manifold and you paid someone to leave it on my steps. Okay, but my steps didn't order the manifold, I did. My steps didn't pay you for the manifold, I did. You still haven't given me what I paid for.

I am hoping KBobAries chimes in because he seemed to have some UPS insight. I am wondering if all of the shipping labels on the box having a black marker drawn across number and barcodes of all labels gives any indication of what happened.

UPS knows EXACTLY where the truck (package car) was when the package was delivered. They know what package was delivered immediately prior and immediately after, as well as where all of that occurred. Everything the driver does is now controlled via GPS linked software. It determines what order the packages are delivered, and tells the driver when to stop, when to turn, etc, all in an effort to maximize efficiency and minimize left turns. Package Car Drivers have ZERO latitude on anything, NO Shortcuts & NO ability to impact how their route is delivered. Honestly, the Drivers are VERY aware of all of this and there's likely ZERO chance the Driver 'kept' your package!

Actually, there's a MUCH better chance that the package had the wrong address on the label...

ETA - UPS uses ORION, an acronym for On-Road Integrated Optimization and Navigation, to calculate delivery routes based on distance, fuel-usage, and time-per-stop.

23+ years with big brown. I left package for feeder (tractor/trailer) 9ish years ago when they were still using DIAD V. VI is out but I don’t know if it’s implemented nationwide. A common practice, for UPS is to roll new technology out in limited areas like a beta test before going full scale.

My email is in my profile. Remove the spaces and use all letters; no numbers. If you’re comfortable with it then email me pictures of all labels on the package. The main shipping label generated by the seller but also any smaller PAL labels. Those will be approximately an inch and 1/2 x 3 1/2“ and there might be more than one. Packages get a new PAL label each day if a package was unable to be delivered on a previous day.

Dan

quote:

Originally posted by KBobAries:
23+ years with big brown. I left package for feeder (tractor/trailer) 9ish years ago when they were still using DIAD V. VI is out but I don’t know if it’s implemented nationwide. A common practice, for UPS is to roll new technology out in limited areas like a beta test before going full scale.

My email is in my profile. Remove the spaces and use all letters; no numbers. If you’re comfortable with it then email me pictures of all labels on the package. The main shipping label generated by the seller but also any smaller PAL labels. Those will be approximately an inch and 1/2 x 3 1/2“ and there might be more than one. Packages get a new PAL label each day if a package was unable to be delivered on a previous day.

Dan

Will do. At this point I am just curious of what might have happened for educational sake. The label had my correct address.

quote:

Originally posted by StorminNormin: ...Will do...

Look for a service cross or crosses and snap a photo of that as well. It will look like a + sign. One corner will have the date/s, 2nd will have the time, 3rd the drive's initials, and 4th the exception. Exception is why the package wasn't delivered. NI is not in. NA no adult, CLO closed etc. There are several depending on the reason.

Some drivers will "stack" on top of the previous days service cross others will create a new service cross.

Dan

I frequently have these problems. My address is 605 1/2 and my packages are often left at 605. Some delivery forms change my address to 302 1/2 automatically. A couple of months ago I got a delivered notification and no package. I called the vendor and they said to call them in 3 days if nothing showed up. After the wait they shipped a replacement and it was left on the porch of 605. I've had an order of ammunition from PSA disappear in a UPS shipping facility.
When I was a field tech we had an instrument that used radiation to measure soil density. It required special labeling including radiation stickers on 3 sides. Our office had one returned by FedEx for improper labeling. Someone at FedEx had covered one of our radiation stickers with a FedEx label.

quote:

Originally posted by StorminNormin:

quote:

Originally posted by KBobAries:
23+ years with big brown. I left package for feeder (tractor/trailer) 9ish years ago when they were still using DIAD V. VI is out but I don’t know if it’s implemented nationwide. A common practice, for UPS is to roll new technology out in limited areas like a beta test before going full scale.

My email is in my profile. Remove the spaces and use all letters; no numbers. If you’re comfortable with it then email me pictures of all labels on the package. The main shipping label generated by the seller but also any smaller PAL labels. Those will be approximately an inch and 1/2 x 3 1/2“ and there might be more than one. Packages get a new PAL label each day if a package was unable to be delivered on a previous day.

Dan

Will do. At this point I am just curious of what might have happened for educational sake. The label had my correct address.

ooh! I'm interested in hearing the story on this one then.

I just went through this with FedUps.
Said delivered with a photo of a big red blob.
I have security cameras too and disputed the delivery.
They did an “investigation” but wouldn’t give me the truck or photo telemetry data.
They closed the case as delivered.
The driver STOLE the package.

I had to get PayPal involved and they refunded my money.

I know which Braselton driver it was too.

quote:

Originally posted by KBobAries:

quote:

Originally posted by StorminNormin: ...Will do...

Look for a service cross or crosses and snap a photo of that as well. It will look like a + sign. One corner will have the date/s, 2nd will have the time, 3rd the drive's initials, and 4th the exception. Exception is why the package wasn't delivered. NI is not in. NA no adult, CLO closed etc. There are several depending on the reason.

Some drivers will "stack" on top of the previous days service cross others will create a new service cross.

Dan

I just emailed the pictures to you. Let me know if they come through. It was almost 11mb. There were only 3 labels on the box and I took a picture of each. I didn’t see one that looked like a cross.

Sooo, it was delivered? You might consider posting the details on that! Inquiring minds want to know...

Some of you may remember the What's your Deal post I made about the iPhone I had shipped to another member. The package was opened en-route and the phone removed. Package arrived at a UPS pickup location, the member was able to see that the tape had been sliced neatly and box had been opened, and it felt like an empty box would - so he refused to accept it.
Package was NEVER out of UPS's hands and the phone was stolen. UPS did send me the money after about a month, but they absolutely refused to admit the phone was stolen. They put "Lost" on the refund and every time I spoke to them, they said it was lost. I corrected them a couple of times, but UPS was not interested in hearing about it. So it seems UPS doesn't mind having a thief in their midst...

quote:

Originally posted by nhracecraft:
Sooo, it was delivered? You might consider posting the details on that! Inquiring minds want to know...

I will definitely post what more I learn.

Tracking details show the package was “driver released” on 2/17/23 at 9:06pm when it was supposedly delivered. Then it shows it was “driver released” on 2/20/23 when it was ACTUALLY delivered after I filed a claim. Hopefully KBobAries will have some more insight into what might of happened. I sent him pictures of all labels.

02/20/2023
2:39 P.M. Delivered
Package was driver released
Round Rock, TX, United States

02/20/2023
8:50 A.M. Out for Delivery
Out For Delivery Today
Round Rock, TX, United States

02/20/2023
5:19 A.M. On the Way
Processing at UPS Facility
Round Rock, TX, United States

02/18/2023
10:03 A.M. Investigation Opened
An investigation has been opened for your lost package.
Round Rock, TX

02/17/2023
9:06 P.M. Package was driver released
Round Rock, TX, United States

02/17/2023
9:23 A.M. Out For Delivery Today
Round Rock, TX, United States

02/17/2023
5:04 A.M. Processing at UPS Facility
Round Rock, TX, United States

02/16/2023
11:03 P.M. Arrived at Facility
Arlington, TX, United States

02/16/2023
9:22 P.M. Departed from Facility
Arlington, TX, United States

02/16/2023
8:14 P.M. Arrived at Facility
Arlington, TX, United States

02/16/2023
6:28 P.M. Departed from Facility
Arlington, TX, United States

02/16/2023
9:36 A.M. Arrived at Facility
Los Angeles, CA, United States

02/15/2023
11:15 P.M. An emergency situation or severe weather condition has delayed delivery.
Dallas, TX

02/14/2023
2:34 A.M. Departed from Facility
Los Angeles, CA, United States

02/13/2023
7:59 P.M. Origin Scan
Los Angeles, CA, United States

02/13/2023
10:46 A.M. Label Created
Shipper created a label, UPS has not received the package yet.
United States

It's interesting that you posted the tracking detail because I was just looking at that and it's one of the screwiest things I've ever seen. Leaves LA on 2/14 and 2 days 4 hours later it's in LA? Then 9 hours later that day it's in Arlington? Best guess there is a mistoggle. Imagine I'm in AZ loading 2 semi trailers side by side. LA on the left and DFW on the right. If I put a TX pkg in the CA trailer that's a misload. If I switch trailers and forget to scan the new trailer barcode before scanning boxes but put the pkg in the correct trailer that's a mistoggle. If there's an error with a pkg scan the system defaults back to the last known good scan. Pkg is scanned in LA yet when the trailer is processed at the destination facility the pkg isn't scanned. The system expects one, doesn't get it, and reverts back to LA location. Meanwhile the pkg is in the correct trailer and the system eventually updates when it gets a good scan.

About the pkg... in order for you to get a delivery notification the package is either scanned and stop completed in the DIAD or input manually in the hub. I've had DIADs die on route and had to pull all the PAL labels off boxes to be input once I returned to the building. HUGE PITA!! Both are deliberate acts.

Having looked at your photos I honestly don't think a driver touched your pkg the 17th. I'm NOT saying that UPS didn't drop the ball but in this situation I'd be looking at the center staff first and the driver second. There's no service cross. Once a box goes out in a package car it MUST be scanned and stop completed. Not necessarily delivered but scanned and completed. All misloads must be messaged and again completed. The marker used to cross out the first PAL label. 99% of the driver's will use a ballpoint, possibly a gel, but not a marker and drivers WILL make sure that PAL is crossed out. Note the different numbers on the pal labels. 011? and 0124. Those are 2 different package cars and if the first PAL isn't crossed out the driver might get it back as a misload. I scanned the the package, service crossed it, filled out the delivery notice, and scribbled on the PAL; in that order. The 21:06 time stamp for the release seems a bit fishy as well. Yes, they're out late some days but right now volume is back to normal.

I wish I could help you more. UPS goofed up here but I can't say what happened in the building. I can say that over the past several years UPS has become more focused on what the numbers on some computer monitor say than what's actually going on in the real world. That has resulted in drivers going to great lengths to cover their butts. For a driver to scan as delivered on the 17th and take it back to the hub to deliver the next day isn't done. (Previously posted) Is he also going to risk the extra PAL? No. One would need a few years at UPS to get a feel but this one is on a supervisor or clerk as directed by a supervisor.

There's a legitimate possibility that what happened there in round rock was a legitimate mistake.

Sorry for not being more help. Can only tell you what I'm certain of and what my suspicions are and admit UPS didn't do well here.

Dan

Thanks for all the info Dan! I am just glad I got it so I can now return it for a refund. I figured it was mis-delivered and I had a thief in the neighborhood. I am glad that isn’t the case.

quote:

Originally posted by KBobAries:
It's interesting that you posted the tracking detail because I was just looking at that and it's one of the screwiest things I've ever seen. Leaves LA on 2/14 and 2 days 4 hours later it's in LA? ...
Dan

Hey, Dan, this isn't a slam on you or meant as an insult because I, too, was genuinely interested in knowing what happened. I just thought it funny that I barely understood what you said past "it's in LA?" It's funny as the explanation reminded me along the lines of what Cliff Claven on Cheers would say and about as interesting to a lay person as an accountant explaining the nuances of accelerated depreciation and its tax implications. I can relate as I've seen people's eyes glaze over when I talk about Excel formulas.

There certainly are bugs in any system. I've had UPS deliver packages to the same wrong house (wrong street name, wrong town, only the house number the same) on multiple occasions. UPS has never been able to give me a good reason.