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Truth Seeker |
So I ordered a $250 frying pan and it was never delivered despite UPS saying it was. UPS said it was delivered at 9:07PM on 2/17/23. It was never delivered and I have surveillance cameras all over my house that show UPS never drove down my street or delivered it. That night and early morning both Fed-Ex and Amazon delivered packages. UPS tracking only says it was left at my door with no picture. Amazon and Fed-Ex both took pictures, which their delivery time perfectly match the time stamp of my surveillance video. This is the very first missing package I have ever dealt with amazingly. I filed a claim with UPS and it says an investigation has been opened. I filed a claim with the shipping manufacturer and they said tracking shows it was delivered and to wait another week. I am positive it was delivered to a wrong house and someone kept it, but I guess that doesn’t matter as I have no proof other than someone seeing the UPS truck that night a few minutes before at a street a few blocks away. I didn’t realize this pan had Teflon in it when I ordered it so I intended to return it unused as soon as I received it. I am curious of anyone’s experience with something like this. I have more than enough evidence to prove it wasn’t delivered. I will wait until the end of the week I guess and see what UPS and the manufacturer say. If they don’t reimburse, then I will dispute the credit card charge. Pisses me off that I am sure someone received it, saw it was a high dollar cooking pan, and chose to keep it. Some people suck. Other thing is UPS driver might have kept it and blame it it on porch pirates stealing packages. That is why many companies take pictures of deliveries so why didn’t he?This message has been edited. Last edited by: StorminNormin, NRA Benefactor Life Member | ||
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His Royal Hiney |
I would take it up with the vendor. They have a UPS account manager. Generally, the responsibility of getting a product delivered between supplier and a regular customer is on the supplier. I know some retailers try to put it on the customer and even make the customer pay shipping insurance. But the customer usually have the leverage that they can dispute with their credit card company for the product not being received. "It did not really matter what we expected from life, but rather what life expected from us. We needed to stop asking about the meaning of life, and instead to think of ourselves as those who were being questioned by life – daily and hourly. Our answer must consist not in talk and meditation, but in right action and in right conduct. Life ultimately means taking the responsibility to find the right answer to its problems and to fulfill the tasks which it constantly sets for each individual." Viktor Frankl, Man's Search for Meaning, 1946. | |||
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Witticism pending... |
Ditto what Rey said; contact the shipper. You paid for the pan but the seller paid UPS to ship it and that will have more weight with UPS. I'd be on the phone with the company tomorrow because their comment about waiting a week is garbage. I'd also call UPS' 800 number again and file a customer concern requesting a call directly from the delivery center. Ask them what the telematics show when the package was scanned. UPS' DIADs have warning tones when a package is scanned at the wrong location but I don't believe they have cameras yet. Dan I'm not as illiterate as my typos would suggest.☮ | |||
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quarter MOA visionary |
I have,similar situation. You have to have the shipper have the shipper handle it. It is almost always they delivered it to the wrong address. One time I got an email: Delivered (not to me) but found it the next street over with similar street name and same street number. I just took it from their front door after knocking but no one answered. Another time I just had to have the shipper send another. | |||
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אַרְיֵה |
 הרחפת שלי מלאה בצלופחים | |||
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| Member |
This is why I always pay by credit card. It has happened a few times over the years. First I call UPS, usually, they know what happened, delivered to the wrong address and it gets retrieved and resolved. When UPS will not fix it. I call the merchant and ask for a new one. When this fails and that is not often a Credit Card dispute. Only had to do that once or twice. | |||
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Member |
Porch pirates or delivered to wrong address. “Elections have consequences, and at the end of the day, I won.” – Barack Hussein Obama, January 23, 2009 | |||
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| Member |
Don't expect honesty from UPS (or anyone else). Strange story; I was buying a lot of stuff off eBay at one time. I heard the distinctive sound of the brown truck pull up outside my house and I ran outside to collect my loot. The driver took a pile of packages and THREW them on the sidewalk and drove away, cursing as he went. I picked up my pile and put them in the house for examination later. I noticed about a week later that I had a very tall package that was addressed for a neighbor 7 houses away. I returned it to the owner and he was glad to see it. It turns out that this guy was going back and forth with UPS. They had all the paperwork that showed it was delivered to the right address and were giving him stiff resistance to his claims. Food for thought. V. | |||
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| Truth Seeker |
Yeah I drove to every address where our mail has been mixed up with no luck. Also someone in the neighborhood said they saw the UPS truck a few streets over right around the time of the said delivery. They remember because they thought it was odd to see a UPS truck that late. I drove the whole street looking at front doors for a package with no luck either. NRA Benefactor Life Member | |||
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| Truth Seeker |
Yes I paid by credit card and will dispute if I have no luck with the company or UPS. I called the credit card and they said I first should see what the company does. NRA Benefactor Life Member | |||
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Member |
I've seen a couple times on the Nextdoor app where people were looking for their package that was supposedly delivered. For some reason the package would show up a day or so later after the system marked it as delivered. But I've never heard of it being a week later. | |||
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| Shit don't mean shit |
Did any of them have the same number as your house? | |||
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| Short. Fat. Bald. Costanzaesque.  |
I'm currently in a dispute as we speak! Ring doorbells sent me a complimentary large sign for the yard, but it was actually pirated off the truck. UPS is trying to sort it all out. In the meantime, my life is going on quite well despite UPSs best efforts. ___________________________ He looked like an accountant or a serial-killer type. Definitely one of the service industries. | |||
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| Witticism pending... |
Delivery Information Acquisition Device aka the electronic doodad used to scan pkgs and/or collect signatures and other functions. I'm not as illiterate as my typos would suggest.☮ | |||
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| Truth Seeker |
One had same number on street UPS truck was seen but street name is not even remotely close. I knocked but they didn’t answer. There is a house on my street with an extra zero in the number and they said they didn’t get it. I am sure whoever got it probably kept it. NRA Benefactor Life Member | |||
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| Member |
This is all conspiracy theory talk... UPS driver is late and behind on his deliveries. Some packages have guarantees and they get priority. Your package was a its gets there when it gets there. Driver never attempts delivery and marks package as delivered so he can say he finished his route. In the next coming days they will deliver the package. | |||
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| Witticism pending... |
This is incorrect and possibly cause for termination. The driver can't record a package as delivered to be delivered the next day. Pkgs are scanned or manually entering the tracking number if the label is defaced. Manual input will cause an override which will be noted internally at UPS. All pkg cars are emptied daily after the driver returns to the hub and undelivered packages are scanned at that time. The number of pkgs scanned must match the number of exceptions recorded by the driver's DIAD that day (not in, no adult, closed etc.) Any discrepancies in that count, over or under, are printed (possibly automatic email by now) and turned in to the center staff aka management and the driver will be questioned the next day. I'm not as illiterate as my typos would suggest.☮ | |||
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| Little ray of sunshine  |
Agreed - many shippers will fix your problem. Call them if you don't have luck with UPS. The fish is mute, expressionless. The fish doesn't think because the fish knows everything. | |||
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| Truth Seeker |
So the package just now got delivered by UPS! Three days after it showed as delivered. I was in my office working and saw the UPS truck pull up so I took notice. The driver came towards my house with a package so I met him at the door and it was my package. I told him it had been marked as delivered on Friday and I had filed a claim. All he said was, “Oh, really?” I said yes and asked if he knew what happened. He just said, “No clue” and walked away. All labels on the package had been marked through with a marker. NRA Benefactor Life Member | |||
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| Member |
Another possibility is UPS did deliver it to the wrong address and the resident dropped into a UPS drop box because they did not know what else to do with it. One time I got a package from a local Credit Union that I knew was checks that was addressed to a house a few streets over. I did not feel comfortable taking to the correct address, so I drove to the post office for them to redeliver. _________________________ "Sometimes I wonder whether the world is being run by smart people who are putting us on or by imbeciles who really mean it." Mark Twain | |||
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