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| Peace through superior firepower  |
Checking my spam folder tonight, I saw a notice from "deliveryordersettlement.com Chick-fil-A Delivery, Inc. Fee Settlement Administrator". I figured it for the usual spam but when I took a look around, I found this: Chick-fil-A to shell out $4.4 million in cash and gift cards after customers accused it of inflating delivery prices The sons o' bitches advertised "free delivery" during the COVID BS but in reality, they inflated the menu prices when you ordered for delivery. The email I received had a unique code. I checked my old email and sure enough, I placed a couple of orders in the specified time frame of 11/1/2019 to 4/30/2021. 30 bucks in cash or a 30 buck CFA gift card (sales tax collected on gift card purchases)  I opted for the cash. Y'know, I would expect this kind of crap from other fast food businesses, but not Chick-Fil-A. Shame on 'em. Check your spam folders. You need the code in the email to file a claim. California, Florida, Georgia, New Jersey and New York. Dang, they got CFAs in New York and NJ?? That seems wrong. | ||
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Drill Here, Drill Now |
That's why I didn't get an e-mail. Big stink a few years ago when the NYC ones opened. Gay rights people tried to get 'em cancelled, and even the idiot mayor of NYC joined in. It backfired and there were lines around the block  Ego is the anesthesia that deadens the pain of stupidity DISCLAIMER: These are the author's own personal views and do not represent the views of the author's employer. | |||
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Striker in waiting |
Lots of things at CFA have changed since Truett died. This doesn’t surprise me at all, unfortunately. -Rob I predict that there will be many suggestions and statements about the law made here, and some of them will be spectacularly wrong. - jhe888 A=A | |||
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Member |
That’s hurtful boss. I like me some Chick-fil-A too. First had it when in southeast Virginia for a while. | |||
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| Busier than a cat covering crap on a marble floor  |
We liked them here for quite a while but have now switched to Costco frozen, lightly breaded chicken chunks, air-fried and dipped in CFA Sauce you can get at most grocery stores. The chicken is sold in 4lb. freezer bags. Excellent, and waaaay cheaper too. ________________________________________________________ The trouble with trouble is; it always starts out as fun. | |||
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| Victim of Life's Circumstances  |
I like CFA but the Aldi hack satisfies my cravings. Mix the Dukes mayo w/ Burman BBQ sauce and it's a copy of CFA sauce - my wife likes it better than the original.  ________________________ God spelled backwards is dog | |||
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| Get my pies outta the oven!  |
I’m still not over them dropping the coleslaw, that’s worth a class action lawsuit of its own!
Sorry but that is nowhere near CFA My wife buys that chicken and it’s half breading | |||
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| Official forum SIG Pro enthusiast  |
You’re right!! Aldi red bag chicken, Dukes mayo and Aldi brioche buns really does taste similar to CFA BUT for a fraction of the price. ~~~~~~~~~~~~~~~~~~~ The price of liberty and even of common humanity is eternal vigilance | |||
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| Victim of Life's Circumstances |
They must send the culls to Pa because what I get looks like the picture - Is it as tasty as CFA - not quite but it sure is convenient, it's cheaper and I can have all I want on Sunday.  ________________________ God spelled backwards is dog | |||
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| Staring back from the abyss  |
They jumped on the DEI bandwagon a few months back as well. I've only eaten there once or twice. While I did find the customer service to be a few notches above their competitors, I didn't find their food to be anything to write home about. ________________________________________________________ "Great danger lies in the notion that we can reason with evil." Doug Patton. | |||
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quarter MOA visionary |
If CFA raised their prices across the board (inside and out), that would not bother me. If it was done only on delivery, that is deceptive. I don't eat fast food anymore but when I did CFA was ahead of all in service and lack of woke-disease. Too bad for the fall from grace.  | |||
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Sigforum K9 handler |
I will always be a CFA supporter. The night of December 10, 2021 at approximately 9:30 a F4 tornado hit the town of Mayfield, KY. People from everywhere responded to the scene to help save and recover people. At about noon on the 11th, CFA from about 45 minutes away delivered their first 100 sandwiches to feed volunteers. This would become a twice a day delivery for nearly two weeks. Other vendors sent down food or support once in a while. And this is one example of dozens where without request CFA has stepped up. If they have food that is about to go bad that they aren’t going to cook, it gets donated to the homeless shelter. I’ll happily give them a pass as they paid the price for their mistake. CFA at this point is more than the sum of a mistake. | |||
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| Get my pies outta the oven! |
Covid seems to have changed CFA like many fast food and quick serve places. We will drive past our local CFA and the drive-thru line will be wrapped around the building but the inside is virtually deserted at 5 or 6 pm. It never used to be like that, they were always busy inside too. | |||
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Member |
I started digging into this after a friend who drives for DoorDash told me how it all worked. Having higher pricing for items placed for delivery is a pretty common practice. We also see pricing vary based on the time of day and how many drivers are available. Yes, "surge pricing" on the food you order that is delivered. I don't know if it is the right approach, but they keep the "delivery fees" absurdly low with higher pricing on the items you order. I think everyone is doing it, as there is a cost involved for the restaurants. The DoorDash-type delivery services are charging fees to the restaurants. Those higher costs need to be covered somewhere. The restaurants pay something like a 15% commission or more on the orders. That's why when you compare it to ordering at the counter, the pricing is higher. I think this was CFA paying the $4.4 million since litigating would cost more. I'm not sure how the other restaurants are doing it or why they have not been sued for the same thing. Maybe they are. Business Insider from September... https://www.businessinsider.co...price-markups-2023-9
Also... https://www.nrn.com/fast-casua...ium-pricing-delivery https://www.foodandwine.com/ne...aise-delivery-prices Steve Small Business Website Design & Maintenance - https://spidercreations.net | OpSpec Training - https://opspectraining.com | Grayguns - https://grayguns.com Evil exists. You can not negotiate with, bribe or placate evil. You're not going to be able to have it sit down with Dr. Phil for an anger management session either. | |||
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| Peace through superior firepower |
The point is that they were deceptive. | |||
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| Thank you Very little  |
From the Article it appears that CFS's major competitors do the same thing.....
Doordash says marked up prices are the top complaint from consumers on food delivery, my guess is there are plenty of people who think they should get food at the same price delivered for nothing. Guess we'll see more lawsuits as well, which will just raise everyones prices. Anywho looks like they put a disclaimer on the app, went in to create a delivery order and this comes up, you have to agree and click start order  | |||
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| Peace through superior firepower |
This is the problem, and not the inflating of prices- this and the fact that they did not disclose on their site that item prices may be higher for delivery: These things add up to a deceptive business practice. I do not think for a second that this is a frivolous lawsuit. They knew what they were doing. They knew what they were hiding. | |||
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Oriental Redneck |
Not a fan of CFA. This deceptive practice only cements further my disdain for them. Q | |||
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| Why don’t you fix your little problem and light this candle  |
Yeah, dang. They did some deception here with the inflated price. some bean counter noted that when delivery fees are high enough they lose sales. So inflate them with more expensive food. But yeah, to 'advertise' the delivery was free/low cost is deceptive. I still love that spicy chicken and waffle fries. This business will get out of control. It will get out of control and we'll be lucky to live through it. -Rear Admiral (Lower Half) Joshua Painter Played by Senator Fred Thompson | |||
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Irksome Whirling Dervish |
Having had quite a bit of food delivered to work on bad weather days, it's not a consumer secret that you don't know you're going to pay more v. the in-store prices. Not a secret and no one pretends otherwise. Free delivery is offered often and it's never free because of the charges the restaurant pays to the delivery service. I talked with one restaurant owner who said his profit per sale is extremely small whenever someone uses a delivery service because of the fees he has to pay them. While CFA might not have disclosed how the delivery industry works, anyone who orders delivery already knows this. I'm sure a "consumer rights" attorney was behind this. | |||
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