Full disclosure: I am a big fan of Trijicon. I have 1 MRO, 1 MRO Patrol, 1 Credo 1x8, 2 RMR and their night sights on my pistols. And being in Michigan helps.
One of the cap springs broke on my MRO Patrol. I called the CS number and less than 30 seconds , I was talking to real person in English. I told her what happened and she asked for my name , address and phone number. She told me I will have a replacement by the end of the week. I did not have to provide a receipt, serial number or any proof of ownership.
I cannot have asked for better service.
Another reason they have my business.
Deplorable NRA Life Member
Posts: 1058 | Location: Where my mind is not | Registered: February 12, 2007
Had a similar experience a few years ago with a 3x9 that lost it's parallax. Called them up and they fixed it N/C ~ I don't remember if I was the original owner or not ~ it did not matter. Since sold it but I remember them well ~ fondly.
Glad to hear that things have changed since I had to use their customer service. They took care of me but it was an epic pain in the ass to get ahold of somebody to help me and take my payment. I’m not mad at them though
I've sent them three or four sets of dead sights to relamp. One time they them back and said they weren't Trijcons. Ooops. Last time I'm sure they sent me someone else's sight, as it slid in and out of the dovetail with no friction. But there are no serial numbers to prove that. I called and they just mailed me a brand new one, no charge. I'm very happy with them.
Posts: 3824 | Location: Cave Creek, AZ | Registered: October 24, 2005
I sent them two slides for sight installation. They charged for the shipping back, the installation, and more than retail for the sights. They weren't quick.
