SIGforum
Good customer service story. Subaru

This topic can be found at:
https://sigforum.com/eve/forums/a/tpc/f/320601935/m/8150046964

April 30, 2020, 03:05 PM
Vanwall
Good customer service story. Subaru
Wife’s 2015 Forester broke a rear spring last fall. Replaced spring & two new struts at Subaru dealer. $683.

About three weeks she received a letter from Subaru stating they were having issues with rear spring breaking. Make an appointment to have Subaru replace free of charge. The letter stated if you had a broken spring replaced send receipt and they would reimburse.

Received a check today for the full $683. Surpised me I thought they would only reimburse for spring replacement.
April 30, 2020, 03:14 PM
PowerSurge
That’s what they should have done. Your model Forester is part of the spring recall. It’s a defect:

https://www.torquenews.com/108...and-crosstrek-coming


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The fool hath said in his heart, There is no God. Psalm 14:1