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Phenomenal customer service from Cabela's Login/Join 
Jack of All Trades,
Master of Nothing
Picture of 2000Z-71
posted
I may have to take back a lot of things I've said about the decline of Cabela's over the years after today. Ordered a Sig Romeo X Micro Enclosed red dot for my 365 Legion. Between their 1 day sale of 10% off, a couple of gift cards I received for Christmas and points on my Cabela's Visa, it was a significant discount.

Get a message this morning that it's been delivered. All excited check the from door and the mailbox and nothing. Bummer. Maybe premature and will show up this afternoon. Still nothing. Start checking e-mails for confirmations and tracking numbers all showing it's been delivered. The check the photo on the Fed Ex confirmation and holy shit, it's sitting right next to the front door of my old house in Phoenix.

Crap, now I'm going through all kinds of scenarios in my head of how to get it from Phoenix, looking up the current owners, contacting friends etc. to get it up to Alaska. Then I called Cabela's and explained what happened. Turns out when I fat fingered my Visa card number during the purchase and had to re-enter it, the system defaulted to my old address.

Their response, "No problem sir, I'll make arrangements to send another one to the correct address at no extra charge to you."

Not the response I was expecting at all. Now the next problem, I bought the last one and it is no longer in stock. I was offered a full refund or credit towards purchase of something similar. Not wanting to lose all of the discounts I found the full sized Romeo X Enclosed. Not a problem, and they took 10% off to match the sale savings under which I ordered the original. While I was planning on putting red dot on my XTen Comp, I was planning for the 365 first. Just a minor change of plans rather than the loss I was anticipating.

While Cabela's is no longer the single store in Nebraska that I remember, and it has slid in quality of goods sold, the customer service I received today was beyond what I had expected.




My daughter can deflate your daughter's soccer ball.
 
Posts: 12011 | Location: Eagle River, AK | Registered: September 12, 2006Reply With QuoteReport This Post
Striker in waiting
Picture of BurtonRW
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That’s damned impressive. Thanks for sharing!

-Rob




I predict that there will be many suggestions and statements about the law made here, and some of them will be spectacularly wrong. - jhe888

A=A
 
Posts: 16345 | Location: Maryland, AA Co. | Registered: March 16, 2006Reply With QuoteReport This Post
Member
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What happened with the firearm that was misdelivered?
 
Posts: 231 | Registered: December 11, 2019Reply With QuoteReport This Post
His diet consists of black
coffee, and sarcasm.
Picture of egregore
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I'm a little confused by the Cabela's Visa. Cabela's used to own the bank (World's Foremost, natch) that issued it, but it has been a Capital One Mastercard (still with the same name and terms) since 2016. I have had one in both incarnations since 2002.
 
Posts: 29588 | Location: Johnson City, TN | Registered: April 28, 2012Reply With QuoteReport This Post
Page late and a dollar short
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I have the Cabela’s Master Card and my visits online or in store are as a result of points or the occasional gift card I get for there.

Their online ordering is great, never any problems with it. Wish I could say the same thing about the in store shopping, it like many other things has fallen post Covid.


-------------------------------------——————
————————--Ignorance is a powerful tool if applied at the right time, even, usually, surpassing knowledge(E.J.Potter, A.K.A. The Michigan Madman)
 
Posts: 8618 | Location: Livingston County Michigan USA | Registered: August 11, 2002Reply With QuoteReport This Post
אַרְיֵה
Picture of V-Tail
posted Hide Post
quote:
Originally posted by Imabmwnut:

What happened with the firearm that was misdelivered?
There was no firearm misdelivered.



הרחפת שלי מלאה בצלופחים
 
Posts: 32004 | Location: Central Florida, Orlando area | Registered: January 03, 2010Reply With QuoteReport This Post
Jack of All Trades,
Master of Nothing
Picture of 2000Z-71
posted Hide Post
quote:
Originally posted by egregore:
I'm a little confused by the Cabela's Visa. Cabela's used to own the bank (World's Foremost, natch) that issued it, but it has been a Capital One Mastercard (still with the same name and terms) since 2016. I have had one in both incarnations since 2002.

You’re right, mistake on my part it is a Master Card. I had the original Visa as well.




My daughter can deflate your daughter's soccer ball.
 
Posts: 12011 | Location: Eagle River, AK | Registered: September 12, 2006Reply With QuoteReport This Post
Jack of All Trades,
Master of Nothing
Picture of 2000Z-71
posted Hide Post
quote:
Originally posted by Imabmwnut:
What happened with the firearm that was misdelivered?

No firearms involved, it was a red dot sight.




My daughter can deflate your daughter's soccer ball.
 
Posts: 12011 | Location: Eagle River, AK | Registered: September 12, 2006Reply With QuoteReport This Post
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The only socks I wear are from Cabelas. Wear like iron and priced right. Medium weight wool boot socks. $20 for 4 pair.


End of Earth: 2 Miles
Upper Peninsula: 4 Miles
 
Posts: 16769 | Location: Marquette MI | Registered: July 08, 2014Reply With QuoteReport This Post
Member
Picture of mikeyspizza
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The Charlotte area has a Bass Pro in Concord NC and 26 miles away a Cabela's in Fort Mill SC that opened in 2015. The Cabelas's is now a Bass Pro.
 
Posts: 4105 | Location: North Carolina | Registered: August 16, 2003Reply With QuoteReport This Post
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Kudos to that Cabelas employee.
 
Posts: 114 | Location: north-central Florida | Registered: February 12, 2021Reply With QuoteReport This Post
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