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W07VH5 |
This may belong in “What’s Your Deal!” but I’m not exactly complaining. Maybe I should be but I’m not quite sure. I ordered a part direct from a company via their online store. I got to the shipping and chose USPS at $8. I’m in no hurry to get the item so any shipping is fine. But the next choice up was $15 via UPS which seemed a bit outrageous to ship a part weighing about a pound in a small box. Even the $8 was a bit high as I ship stuff quite often and it should be closer to $5. The original invoice when I checked out was $97.42. The credit card wasn’t hit until a couple days later at $104.83. I neither wanted nor approved a change in shipping. Is that even acceptable? I’ve contacted them to ask it to be changed back to the $8 USPS option. We’ll see what they say. | ||
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| Member |
Absolutely not. I would look for another supplier if possible. | |||
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| W07VH5 |
I’ve really got to stop dealing direct with companies and use Brownells and Natchez, et al. as they are always more reliable on the shipping front. | |||
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Seeker of Clarity |
I would contact and demand a refund of the difference.  | |||
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| W07VH5 |
Yeah. I’ve asked them to change the shipping back to USPS but they haven’t replied yet. If I give a price in my business and I decide to use a more expensive product, I have to eat the difference. I don’t just add a charge onto the customers invoice. Ya know, there was also an $80 2-day and $100 overnight shipping option. I’m glad they didn’t change to one of those.  | |||
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אַרְיֵה |
Are you sure that the difference is due to a shipping "upgrade?" Might it be sales tax? הרחפת שלי מלאה בצלופחים | |||
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paradox in a box |
No matter what the charge was for the correct total should be shown at checkout. I would not accept any change in price after I checked out. These go to eleven. | |||
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| W07VH5 |
I’m sure. They even taxed me on the shipping “upgrade”. | |||
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| Ammoholic |
Oh hexk no. If you don’t respond by close of business tomorrow and I don’t see the refund by then I am canceling the order and disputing the charge with the credit card company. Beyond that, I’ll not do business with tour company again snd will let all my friends and acquaintances know why. | |||
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| W07VH5 |
The company didn’t respond to my request to change the shipping back to what I chose at checkout. | |||
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| Happiness is Vectored Thrust  |
I ran into something similar when I ordered an item online recently. When I was interested in the item and inquired I was provided with a discount code of 20% for the item. I ordered it on the web site and selected the least expensive shipping as I did not need the item quickly. However, when I entered the discount code into the checkout section, the shipping I had selected was changed to UPS and the cheaper options I had selected was no longer available. With the change in shipping costs, the discount was barely 5%, not the 20% as advertised. Icarus flew too close to the sun, but at least he flew. | |||
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| Thank you Very little  |
Shipping usually isn't just shipping, anymore it's a way to add a bit of profit, lots offer lower prices then a higher price to ship it, that will get me to not buy. They shouldn't change it without your permission, have you called them to discuss it. Emails can get lost, or stuck in a pile and you want it solved now, have to go back to the old ways, voice to voice over a phone Some times the old ways are best.. | |||
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| W07VH5 |
So far the company has ignored my email to change the shipping cost back. I did receive the part via the upgraded shipper. The company is JP Enterprises. I ordered two tungsten weights. Had they asked to change the shipping cost, I’d have canceled the order instead. There’s no way it cost $15 to ship a small envelope with 1 lb of merchandise inside. I’ve sent another email protesting the change in shipping charges without my approval. | |||
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Alienator |
UPS tried to charge me $13.60 to ship my CMP packet in a 9x7 padded envelope. Inflation hits everywhere. Instead, I went back home, printed out a label on pirateship for $6.82. SIG556 Classic P220 Carry SAS Gen 2 SAO SP2022 9mm German Triple Serial P938 SAS P365 FDE P322 FDE Psalm 118:24 "This is the day which the Lord hath made; we will rejoice and be glad in it" | |||
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| W07VH5 |
I’m wondering if checking out at a web site is considered a legal contract. Can a company make a change after I submit the payment? It just seems so dishonest. I know that $7.42 isn’t going to destroy my life, it’s just that I run a business and I’d never think of changing someone’s price without confirming it with them. In fact, I’ve eaten the cost of an upgrade that I’ve made in the past because it was my choice and not the customer’s. | |||
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| אַרְיֵה |
If I were in your situation, I would send a FAX stating that they have ignored your emails, and if they do not respond within <state some reasonable time> you will dispute the charge with your credit card issuer. I use this for sending FAX; it's free, and you don't need a FAX device: https://www.gotfreefax.com הרחפת שלי מלאה בצלופחים | |||
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| W07VH5 |
I'll give them a couple days to reply via email again. Then I'll call. | |||
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His Royal Hiney |
I hope you save the invoice, right? Here's how to make it easy for yourself: You say you contacted them. I suppose it's by email and you haven't received a response. What I would do is go online with your credit card, dispute the charge and not that you only want to pay for the original invoice charge. Tell them that you've already contacted the supplier and haven't received a response. Upload the invoice. That's it. The Credit Card company will give you a temporary credit. Start an investigation. Then rule in your favor. "It did not really matter what we expected from life, but rather what life expected from us. We needed to stop asking about the meaning of life, and instead to think of ourselves as those who were being questioned by life – daily and hourly. Our answer must consist not in talk and meditation, but in right action and in right conduct. Life ultimately means taking the responsibility to find the right answer to its problems and to fulfill the tasks which it constantly sets for each individual." Viktor Frankl, Man's Search for Meaning, 1946. | |||
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| Just because you can, doesn't mean you should |
Full disclosure up front and they can charge whatever they want, and you can decide if you want to do business with them. ___________________________ Avoid buying ChiCom/CCP products whenever possible. | |||
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Happily Retired |
Yeah, you have an actual phone number. I would call them today and if this isn't fixed immediately, dispute the charge. You will win. Oh, V-Tail...thanks for that link for an online Fax service. That's awesome! .....never marry a woman who is mean to your waitress. | |||
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