I got this virus/malware on the PC and I can't get rid of it. Machine is a Dell Optiplex running Windows 10.I have a Windows 7 disk. Can I use that and reset the PC? Windows defender cuts out 3/4 of the way through and the machine reboots. Tried Eset and no luck either.Any help appreciated.

Do you have any restore points you could revert to? Just start typing System Restore in the start menu and it should show up at the top.

Tried that and it wont let me use it.

What about a reset? If the previous failed, it may not work either.
Settings > Update & security > Reset this PC

I/m running Eset online scanner now.....again

Have you tried running Malwarebytes?

It won't let me

quote:

Originally posted by Tonyny:
It won't let me

Start up in Safe Mode

Dell tells me to power off than restart and hold
the shift Key to boot in safe mode and that doesn't
work either!

I don't have enough shit going on in my life and I don't need this nonsense on top of it

Turn it off.

Power on, press and hold the left Shift key and tap the F8 key about 1/2 second interval.

That should get you to the start up options.

Then, if you have the option to do a factory reset, that will be your best bet, since (IIRC) this is a fairly new machine, you likely won't loos much.

If you want, I can call and try walking you through the reset.

I don't recall if the Optiplex has the "Reset to Factory" partition or not.

Did that and got legacy secure boot off
Bios setup diagnostics change boot mode
Any ideas?

Sorry typing on the phone call me please

quote:

Originally posted by sigmonkey:
Turn it off.

Power on, press and hold the left Shift key and tap the F8 key about 1/2 second interval.

That should get you to the start up options.

There is no F8 safe mode in Windows 10.

You can get into safe mode directions > HERE

Did that and it won't let restart

Phone # is in my profile

quote:

Originally posted by smschulz:

quote:

Originally posted by sigmonkey:
Turn it off.

Power on, press and hold the left Shift key and tap the F8 key about 1/2 second interval.

That should get you to the start up options.

There is no F8 safe mode in Windows 10.

You can get into safe mode directions > HERE

Thanks.
I don't use 10 in our organization, so I did not realize that.

Tony, I'll give you a call in a bit, I will be on the road and able to call, adn we can see how to get you into the recovery console and see if we can get this fixed.

The W7 CD that you have, is it original to the system and did you upgrade to 10?

You will need the W7 Product Key, either on the Optiplex of a certificate/card.

What model number is the Optiplex?

Model 7010 and win 7 is not original to this pc

Regardless of the OS or boot method ~ I recommend an offline AV scanner.
If the computer is limping along this may be difficult though.

Offline AV Scanners

I've used the Kaspersky and the Microsoft version although I usually will just take the HD out and scan it in another machine, then do any additional repairs then remount in the original machine ~ with Malwarebytes (I think they have one too).
Or if you can install Malwarebytes and run it ~ that should get you going.

In some situations if you don't have the knowledge, experience or additional resources to help you like another machine or software then the average person might be better off to copy off the data and reinstall everything.
Of course restore from a back up is a good idea too.
I never have had to reinstall except the Ransomware and luckily it was an install in early stages with no data and before security was enabled.

I haven't had one single computer that I could not fix with the exception of Ransomeware Encrypted Malware .
Those are pure death and scare the shit out of me.

Good Luck.

Nothing is working