September 25, 2024, 06:24 PM
cslingerProps to Olight. Great customer service.
So I have always said Olight makes a fine basic/household flashlight, I do get tired of all the shills constantly hawking them online.
All that said I recently had two of the newer I3T 2 lights develop sluggish tail caps. Very strange. It’s nothing I’ve ever seen in any light nor any of my earlier Gen I3T’s (I have a few stashed around).
So I figured what the hell, and emailed Olight. I never expected an answer and they are pretty cheap lights so I wasn’t too stressed about it.
I had a reply to my email within 45 minutes expressing concern and asking me the color of the lights.
I had shipping notice for two new tail caps about a half hour after my reply.
Look I will never claim Olight makes a perfect product and I’d never suggest them for a critical need and I don’t love the proprietary batteries but God damn they gave me stellar service for some of their cheapest offerings and frankly that means something. They absolutely do make a decent product and hell if they don’t back it up with good customer service.
Politics/China aside I am pretty satisfied.
September 25, 2024, 07:17 PM
jer830They have great customer service. I bought two Olanterns a few months ago for camping and emergency use. I tested them frequently, topped them off with no problems. In March I discovered them both dead and they wouldn’t charge. I emailed Olight to see what it would cost to replace the batteries. They sent a label and asked that I return them. They ended up sending me two new lanterns.
I’ve bought a dozen or so of their lights over the years and they have sent me so many small lights for free that I’ve kept a lot of family and friends out of the dark. We have a Vegas trip planned for early November, and one of the things I want to do is check out their new store they recently opened.
September 25, 2024, 07:55 PM
NismoI also had great experience.
I had a light that I thought had tail switch issues, which I soon figured out it wasn't simply tightened all the way. That light was actually recalled 2 years ago. They sent me an immediate upgrade.
September 25, 2024, 08:08 PM
ChowserOlight and Streamlight both have excellent customer service. No matter how old the light is, if something breaks, send it in and they send you a replacement if they can't fix it.
September 26, 2024, 01:21 PM
Rey HRHI swore off olight since the recall. I had two of the flashlights in question plus a couple of others. I was glad for the recall to get my money back as the lights were too bulky to be EDC.
I also didn't like the fan boy club and rah rah rah. It's a flashlight; it's not even an iphone.
September 26, 2024, 02:20 PM
P250UA5I'm on my 2nd i5T EOS, after I lost my first when it fell out of my pocket on a United flight.
For a cheap EDC, it serves me well enough.