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Would you envoke Duluth’s No Bull Guarantee

This topic can be found at:
https://sigforum.com/eve/forums/a/tpc/f/320601935/m/5690074744

September 25, 2018, 06:03 AM
Black92LX
Would you envoke Duluth’s No Bull Guarantee
Since the High School days I had worn Wrangler jeans never paid more than $20 and those things lasted years. Outgrew most can only think of one pair that wore out but I wore those to work and crawled a lot on carpet in college.

About 2 years back I switched to Duluth jeans at the suggestion of the crew here.
They are a bit more comfortable thanks to the gusset and the material is a bit softer on the legs.

Well we are 2 years deep and I have a hole under the rear belt loop. I presume this is a stress point when sitting down because the waist stays high since it is held with the belt and the rest is pulled down when I sit.
The other issue is the left front pocket material has completely separated from the denim and is completely unusable.
The pocket material is the firehouse material that they tout as super strong.

I have envoked the guarantee on a pair of their underwear that blew a seam at less than 4 months.

I do understand that things just wear out over time but these jeans are less than 2 years old. I have 3 pair I rotate and I rarely wear them in the summer so in my mind they have not been worn all that often in all reality.
Compared to the Wranglers that some I had for 8 years and we’re still serviceable I just out grew them.

I think I am being reasonable in returning them. Would you all return them?


————————————————
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If we got each other, and that's all we have.
I will be your brother, and I'll hold your hand.
You should know I'll be there for you!
September 25, 2018, 06:25 AM
Yellow Jacket
Yes.



God's mercy: NOT getting what we deserve!
God's grace: Getting what we DON'T deserve!

"If the enemy is in range, so are you." - Infantry Journal

Bob
P239 40 S&W
Endowment NRA
Viet Nam '69-'70
September 25, 2018, 06:40 AM
sigarms229
Yes. They should last longer than you describe and you are clearly unhappy with them.



Sometimes, you gotta roll the hard six
September 25, 2018, 06:44 AM
lastmanstanding
Absolutely!


"Fixed fortifications are monuments to mans stupidity" - George S. Patton
September 25, 2018, 06:57 AM
arfmel
You bet I would. Particularly in light of the amount they charge for their stuff.
September 25, 2018, 07:03 AM
parabellum
I don't know. Doing so could mean nuclear war, famine, pestilence, the end of mankind.
September 25, 2018, 07:14 AM
braillediver
Time for a pole.



____________________________________________________

The butcher with the sharpest knife has the warmest heart.
September 25, 2018, 07:30 AM
rangemaster
Aren’t those like $70 a pair? Hell yes I’d return them.
September 25, 2018, 07:36 AM
parabellum
Seventy bucks for underwear????

That's probably the sum total I've spent on underwear for my entire adult life.
September 25, 2018, 07:46 AM
RHINOWSO
quote:
Originally posted by parabellum:
Seventy bucks for underwear????

That's probably the sum total I've spent on underwear for my entire adult life.

No $70 for pants, u-trow are only $49.99
September 25, 2018, 07:51 AM
Black92LX
quote:
Originally posted by parabellum:
I don't know. Doing so could mean nuclear war, famine, pestilence, the end of mankind.


While I am picking up what you are putting down, here in recent years numerous notable companies to include LL BEAN have substantially changed or cut their lifetime guarantee/return policy to to over use and abuse.
I just don’t want to be a part of that problem.

quote:
Originally posted by rangemaster:
Aren’t those like $70 a pair? Hell yes I’d return them.

$60 but likely all Duluth it is overpriced and I don’t buy anything not on sale as they pretty much have a 20% sale every other week. Just have to be patient.
Their stuff fits me right so I’ll pay a bit more for that.


quote:
Originally posted by parabellum:
Seventy bucks for underwear????

That's probably the sum total I've spent on underwear for my entire adult life.


He is referring the the jeans.

The underwear is about $25 and I usually pay no more than $18. While a bit pricey they are well worth it.


————————————————
The world's not perfect, but it's not that bad.
If we got each other, and that's all we have.
I will be your brother, and I'll hold your hand.
You should know I'll be there for you!
September 25, 2018, 07:52 AM
henryaz
 
I have fully adopted the Fire Hose work pants. So many pockets you can lose things. I prefer the original for outdoor work and shooting matches, but prefer the Duluth-flex version for everyday wear. The only thing I don't like about them is the zipper is too short. I have to loosen my belt and unbutton the pants just to take a leak. A minor gripe (which I've made them aware of), but not a deal breaker.
 
September 25, 2018, 08:02 AM
RespectTheAmish
quote:
Originally posted by parabellum:
Seventy bucks for underwear????

That's probably the sum total I've spent on underwear for my entire adult life.


The jeans are $70, however the underware is but much cheaper...

I would at least ask all they can say is no.
September 25, 2018, 08:10 AM
Rev. A. J. Forsyth
No.

I'd sew the belt loop hole shut, and sew the pocket up. It would take about five minutes from my day, and give me something to do that didn't involve emails, phone calls, packaging, or standing in line with unwashed mouthbreathers at the local shipping outlet.

I also think that it's ridiculous for companies to have return policies on non-durable goods outside of 30 days.
September 25, 2018, 08:17 AM
TigerDore
Yes, return them for two reasons:

- The company has built their guarantee into the price of their garments.

- If this is a good company, meaning honest and wanting to make their products as solid as possible, then they want to see how their products are failing. If you are not doing anything unusual with these jeans, then the failure points you are experiencing are probably common. Duluth will want to know this so they can source different fabric and/or make construction changes to alleviate the problem.

Again, if they are a good company, you are doing them a favor.



.
September 25, 2018, 08:37 AM
signewt
I had a small issue with one of their products.

They were cheerful and solved the problem with grace.

Reorder time for more of their stuff is on my own to-do list.


**************~~~~~~~~~~
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~SIGforum advisor~
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September 25, 2018, 08:40 AM
x0225095
On their accounting page, it’s not a big loss for them if it’s even a loss at all. A loss of profit due to extra costs in processing returns, costs of inventory, etc perhaps but not much of a loss for them....there’s only a loss for you .... as in “loss of use”.

So sure, if that’s their guarantee then apply it. They’ll be happy to oblige you.


0:01
September 25, 2018, 08:45 AM
Woodman
quote:
The other issue is the left front pocket material has completely separated from the denim and is completely unusable.

This would probably make it up to the production manager. Ain't supposed to happen. I have jeans from '03 I still wear in rotation.

The wear under the belt hook. Keys diggin in?

I've been meaning to make it to a company store to check out alternatives to jeans. Maybe a shirt or two.

My skivvies are UnionMade from TheTradingCompany. Got tired of mismatched, stained *** collection, and bought 20, then 20 more in April 2013. In black. That way I can do one wash load of just underwear. Scented, of course :-) ***blood stains from athletic issues looks like ass smears; black underwear makes it moot.
September 25, 2018, 08:52 AM
henryaz
quote:
Originally posted by Black92LX:
I don’t buy anything not on sale as they pretty much have a 20% sale every other week. Just have to be patient.

I always have my Wish List filled out and wait for the 20% off and free shipping coupon to come along.
 
September 25, 2018, 09:50 AM
craglawnmanor
quote:
Originally posted by Black92LX:

and crawled a lot on carpet in college.






Ummmm, care to elaborate?? Eek


_______________________________________
Flammable, Inflammable, or Nonflammable.......
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