Have been with USAA for years and pretty much have the best coverage they offer. (100k/300k, uninsured/under-insured, rental insurance, etc.)

Just got my policy renewal email, and my premium went from $86 a month to $136 a month. I figured there must have been an issue. I looked through everything, then ended up calling customer support. CS stated the increase had nothing to do with me, blamed the increase on "more people on the road" and "inflation." He even claimed I "was lucky," and that many customers have seen their premium more than double.

What a joke, USAA used to be the cream of the crop. Guess I'll start shopping around. Any suggestions?

I had to leave USAA years ago for this very reason. Stellar driving history, no violations, and all of a sudden, premiums doubled.

I had been with them for nearly 20 years and every year they would go up significantly until one year they doubled for no explainable reason. I left them and won't be back.

Same story. Last year at this time I was paying $120. This year they wanted $280. No claims in my life, no traffic infractions in over 10 years and driving a 24 year old car that’s paid off.

I switched to Progressive, added a brand new car and my son to my policy and only pay a little more than what USAA wanted just for me and the old truck. Fuck them.

Well shit.

I just looks at my premium and I’m paying over $1,000/ye for a 9 year old BMW. I know CO is more cause of the hail issues here , but that sounds a bit excessive.

USAA has more than doubled our premiums from 3 years ago. In the process of looking at other options.

Yep, mine has gone WAY up as well. I went ahead and paid this 6 month stretch, but will likely be switching to our local Farmers that is supposedly dirt cheap.

Kind of sucks as I've been very happy with their service. I have my homeowners with them as well, and that is still pretty reasonable.

Loyalty means nothing when it comes to insurance. Most agents hope you’ll just take it, instead of shopping around. I shop around every few years. USAA has always been double around here.

Let a USAA customer hit you and see their reaction. I got rear-ended by a lady and it bent the right fender in. Of course she hit a tank (68 Chrysler Newport) so what do you expect.

USAA has been 'mistakenly' increasing our vehicle insurance rates twice in the past couple years. Each time I call about it, they read a scripted answer that's completely false. After insisting on a supervisor and spending 20 minutes on hold, they're able to fix their 'mistake'.

That's one of a couple games USAA has been playing, so I stopped recommending them a while ago.

Well, pretty much every insurance company is having to “take rate” (increase premiums) it has been a brutal few years.

Insurance companies actually don’t like increasing premiums because it leads to customers bailing but they have no choice. Stuck between the rock of post Covid people driving a lot and high inflation plus the hard place of regulators demanding they stay solvent.

By all means shop around as a consumer but understand all insurance rates are going up. In this economic climate everything is…..

quote:

Originally posted by jljones:
Loyalty means nothing when it comes to insurance. Most agents hope you’ll just take it, instead of shopping around. I shop around every few years. USAA has always been double around here.

Agree 100%.

My only difference is that I shop around every year, even after 6 months if they bumped my premium.

I learned my lesson years ago. I had Allstate for 10+ years with zero claims or accidents.

Didn’t matter. It seemed every year my premiums crept up. At the same time, I (finally) noticed that they conveniently “overlooked” my requests to raise my deductible or other changes I submitted to try and reduce my premiums.

It was a learning experience when I left. Despite being a 10+ year customer with no claims, my departure didn’t even merit a call from the agent.

As mentioned, now I have zero loyalty to any carrier. I’ve been with my current carrier for 3 years, but would drop them in a heartbeat if they jacked up my premium.

Whole industry. Here in TX, homeowners is over $200 a month now. It wasn’t long ago it was $70, then $120, then last year I had a full $1000 increase for the year with no claims on the house in many years. Probably almost 10 years since a hail claim.

Auto, much the same story, increases. Bike policy, increases. Every policy I have has gone up substantially.

Find a broker. Mine hits every carrier up before my renewal date and checks for the best pricing to coverage. Some years I swap companies. Other years, stay with the same company. It’s never ending. Insurance is like this and so are utility providers (kwh). It’s a royal PITA.

I ditched USAA last year after another rate hike.

Ended up with American Family Insurance through Costco. Saved about $300/yr with homeowners and auto combined.

Happily surprised when my the first auto renewal (6 mo term) went DOWN by $60


Funny part is when USAA reached out to ask why I cancelled and I told them premiums were too high, the replied they could lower them.

To me that is tantamount to theft. If they could give me better rates when they have completion, they could have done so before.

Comcast did the same thing after I dumped them for Ziply Fiber. “We would really like you to come back, what if we dropped your price by 50%?”

Um, no… You lost a 20 year customer, no do-overs.

I dropped them a year ago when my vehicles depreciated and the premiums stayed the same.

Our USSA auto policy ends next week and the new State Farm policy starts.

I too switched to Geico a year ago after dropping USAA.

Saving about 40%. Was a USAA customer for 21 years.

During that time they went from being able to call and have a human answer your phone to an overpriced lack of customer service giant like everyone else. Guess board members are happy though.

quote:

Originally posted by SpinZone:
Our USSA auto policy ends next week and the new State Farm policy starts.

Yeah. I am looking at dropping them on June 1 for State Farm as well.

I ended my USAA coverage in the late 1990s after starting with them in 1970 when I was commissioned. Poor claims service, the rate increases that never seemed to end, etc. I went with a company through which I have had much better coverage and service, even for routine questions. In one of my recent conversations with an insurance agent, I learned that recent rate increases are industry wide and across coverage areas, due to hurricanes, wildfires, more people on the road again, and the increased cost of labor to repair homes, etc. It is a matter of how much risk we as consumers are willing to take (types of coverage, amount of coverage) which will continue to affect our rates going forward.

I dropped USAA for Farmers a few years ago. Of course, Farmers starts out with a low teaser rate and increases every year. But it was still the best deal going for quite a while. I finally got a broker to shop for me. But as we've had so many glass claims (very common in AZ), no one can give us a better deal now, so we're stuck with Farmers and their constant increases. My Farmers agent even told me he started shopping for a better deal after his own rate hikes. He said everything costs more now and it's getting passed on to consumers.