There seems to be a lot of misunderstanding when it comes to business lately:
So many people think that companies all sitting around, doing nothing, waiting for the phone to ring so that they can leap into action. I get those phone calls all day long, and they seem surprised when they find out they may need to wait a week or two for us to get to them.
Callers seem to think that entire office staff exist ready to issue a quote or respond to an e-mail. You know why my already high prices aren't higher? I don't have office staff. Neither do a lot of tow operators. The calls forward to a mobile number that they answer while out towing.
People with "simple" jobs seem to think they're a lot easier than they actually are. To ensure there is a proper understanding of the job, and that the necessary equipment is present, I usually make a phone call to ask a bunch of questions. It's a lot faster than emailing back and forth.
Everybody who's in a hurry (most), should understand that the more time the business operator spends dealing with customers in a hurry, the less time they have to service those customers, thus creating additional delays which further frustrate the frantic customers that expect everything "right now".
"You can do it when you're slow if I get a discount". I'm never slow, therefore there are no slow time discounts.