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Honestly, if they remove call center people following scripts, especially those overseas, that sounds like an improvement.
 
Posts: 2384 | Registered: October 24, 2007Reply With QuoteReport This Post
Thank you
Very little
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Lots of folks in India and other third world companies are going to be unemployed.....
 
Posts: 24664 | Location: Gunshine State | Registered: November 07, 2008Reply With QuoteReport This Post
Don't Panic
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quote:
Originally posted by ZSMICHAEL:
Does anyone have any thoughts on this?

1) They'd probably have a better accent than a good chunk of the actual callers.
2) They'd be as good if not better at lying to promote the company line
3) They probably wouldn't get mad and hang up if you asked what they were wearing.
 
Posts: 15235 | Location: North Carolina | Registered: October 15, 2007Reply With QuoteReport This Post
Not really from Vienna
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“Google looking to take over Call Centers with AI“


Smite them, God!
 
Posts: 27279 | Location: SW of Hovey, Texas | Registered: January 30, 2007Reply With QuoteReport This Post
Dances with Wiener Dogs
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_______________________
“The only power any government has is the power to crack down on criminals. Well, when there aren't enough criminals, one makes them. One declares so many things to be a crime that it becomes impossible for men to live without breaking laws.” Ayn Rand

“If we relinquish our rights because of fear, what is it exactly, then, we are fighting for?” Sen. Rand Paul
 
Posts: 8380 | Registered: July 21, 2010Reply With QuoteReport This Post
Staring back
from the abyss
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quote:
Originally posted by HRK:
Lots of folks in India and other third world companies are going to be unemployed.....

AI has to be better than the Indians who can't speak or understand English.


________________________________________________________
"Great danger lies in the notion that we can reason with evil." Doug Patton.
 
Posts: 21008 | Location: Montana | Registered: November 01, 2010Reply With QuoteReport This Post
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