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Google looking to take over Call Centers with AI

This topic can be found at:
https://sigforum.com/eve/forums/a/tpc/f/320601935/m/4110050444

July 18, 2023, 10:33 AM
bryan11
Google looking to take over Call Centers with AI
Honestly, if they remove call center people following scripts, especially those overseas, that sounds like an improvement.
July 18, 2023, 12:04 PM
HRK
Lots of folks in India and other third world companies are going to be unemployed.....
July 18, 2023, 02:16 PM
joel9507
quote:
Originally posted by ZSMICHAEL:
Does anyone have any thoughts on this?

1) They'd probably have a better accent than a good chunk of the actual callers.
2) They'd be as good if not better at lying to promote the company line
3) They probably wouldn't get mad and hang up if you asked what they were wearing.
July 18, 2023, 04:58 PM
arfmel
“Google looking to take over Call Centers with AI“


Smite them, God!
July 18, 2023, 05:46 PM
XinTX



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“The only power any government has is the power to crack down on criminals. Well, when there aren't enough criminals, one makes them. One declares so many things to be a crime that it becomes impossible for men to live without breaking laws.” Ayn Rand

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July 18, 2023, 08:11 PM
Gustofer
quote:
Originally posted by HRK:
Lots of folks in India and other third world companies are going to be unemployed.....

AI has to be better than the Indians who can't speak or understand English.


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"Great danger lies in the notion that we can reason with evil." Doug Patton.