I have about ten of their cases, from small ones up to 1630s. I recently picked up three used 1630s on Craigslist & one had a broken retractable handle.

I contacted them July 14th (last Tuesday) in order buy a replacement. Nope, lifetime warranty, just send us photos. "But I'm not the original owner," sez I. No matter, lifetime warranty.

By Friday I have not only the handle, but the mounting portion and screws (which I wouldn't have needed), as well as a complete set of new wheels. I don't see how customer service could do any better than this.

I know their stuff is spendy, but their cases are tough, & they work. Made in the USA. You get what you pay for.

Just thought I'd give them proper recognition here. Well done, Pelican. Top notch.

Nice to hear. I really like their Storm cases. They advertise a good woman, but so many companies don't stand behind the warranty you never really know until you need it.

I had a similar experience with Pelican.

I was given a 1630 that had the handle and wheel assembly removed and I was probably the 10th owner and I told them so. Still sent me the wheel and handle assembly with screws for nothing.

Top notch in my book.

I agree. I have a cooler and a rifle case from Pelican. Quality products.

I don’t own their products but have worked indirectly at their Torrance facility. Quality is job #1. I had been to the facility several times and was impressed with the workers and product.

I have several of their gun cases, camera cases, and smaller for my drone and such. Never a complaint. They are one of those buy once, cry once companies.

In typical fashion I see a few guys at gun shows selling the Chinese knock offs. Look exactly like the real product unless you put real and knock off side by side and open/close/lock them.

I've got probably 6 various sized Pelican cases, great stuff.

I agree, I’m looking at another for my SBR, I haven’t even looked at another company.

quote:

Originally posted by pwelch001:
I agree, I’m looking at another for my SBR, I haven’t even looked at another company.

Look at Pelican's top tier line, Storm im3300 or, 3200. Storm has the nicer, more robust latches and nicer wheels.

I just received a Storm that I has purchased for my sons 22 birthday. Built well with a lifetime warranty. Latches and wheels are sturdy.