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Partial dichotomy
posted
I have a DeWalt 20V 6AH battery that just stopped working. Date code 2022 26 (whatever the 26 means?). I "spoke" with Luke, an automated helper and within a few minutes it was determined to be under warranty and I'll be sent a replacement in a couple of weeks.

That went way better than I expected!




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Posts: 39493 | Location: SC Lowcountry/Cape Cod | Registered: November 22, 2002Reply With QuoteReport This Post
Void Where Prohibited
Picture of WaterburyBob
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Maybe week 26?

Good that replacement wasn't an issue.



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Posts: 16731 | Location: Under the Boot of Tyranny in Connectistan | Registered: February 02, 2005Reply With QuoteReport This Post
Partial dichotomy
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^^^ Good guess Bob. I'll take that.




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Posts: 39493 | Location: SC Lowcountry/Cape Cod | Registered: November 22, 2002Reply With QuoteReport This Post
Optimistic Cynic
Picture of architect
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quote:
Originally posted by 6guns:
I have a DeWalt 20V 6AH battery that just stopped working. Date code 2022 26 (whatever the 26 means?). I "spoke" with Luke, an automated helper and within a few minutes it was determined to be under warranty and I'll be sent a replacement in a couple of weeks.

That went way better than I expected!
Was this an on-line text "chat," or over the phone? If the latter, did Luke have a Paki accent (you know, to add realism)?
 
Posts: 6945 | Location: NoVA | Registered: July 22, 2009Reply With QuoteReport This Post
Partial dichotomy
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Over the phone chat. Luke actually had an American accent. Another plus. Big Grin




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Posts: 39493 | Location: SC Lowcountry/Cape Cod | Registered: November 22, 2002Reply With QuoteReport This Post
Partial dichotomy
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Pleasantly surprised that I received the new battery today! 6 days?! Happy with DeWalt.




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Posts: 39493 | Location: SC Lowcountry/Cape Cod | Registered: November 22, 2002Reply With QuoteReport This Post
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