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A great customer service experience, so rare (fence company)

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January 30, 2023, 05:49 PM
frayedends
A great customer service experience, so rare (fence company)
We put in our pool and the fence about 3 years ago. Last Wednesday we had a nice ice storm and a branch fell on one of our fence sections.

This was the result....



Well on Friday my wife gets a message on Facebook... "Hi this is Adam from Village Fence. I drove by your house and noticed the tree hit your fence. You've been a great customer and we've gotten some referrals from you. Will be there to fix the fence in a few days.

Came home today to this...



Now that put a smile on my face. It's been a shitty day otherwise but totally not expected to have them fix this for free.




These go to eleven.
January 30, 2023, 05:52 PM
vthoky
Well done, Village Fence!




God bless America.
January 30, 2023, 05:57 PM
ZSMICHAEL
Thanks for posting the good deed
January 30, 2023, 06:15 PM
P250UA5
That's pretty amazing & a good reason to go with local & referred over maybe the cheapest.




The Enemy's gate is down.
January 30, 2023, 06:19 PM
Ozarkwoods
That is awesome service!


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