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Any users have experience with the Lemon Law regarding automobiles? Login/Join 
CAPT Obvious
Picture of Spiff_P239
posted
I have a 2016 Chevy Cruze that I purchased brand new on 4/26/2016 and has less than 7500 miles on the odometer. The check engine light has come on 4 times (3 in December and 1 this month).

-The first time, the dealership said that the light went off on its own and gave it back to me without doing anything to it.

-The second time, they replaced an O2 sensor thinking that it would fix the issue.

-The third time, it was throwing codes that they could not diagnose at the dealership level and had to consult GM directly about. They ended up doing a master reset on the computer systems.

-As of right now, the dealership has had my car for 6 days trying to figure out what is wrong with it. I have been told that it was throwing weird codes and that they were once again in contact with GM to get to the bottom of it.

Needless to say, my confidence in this car is shaken and will probably never be regained. As such, I am hoping that I can rid myself of it by taking advantage of the Lemon Law. If anyone has any experience with this law or can offer some advice, I'd really appreciate it.

This message has been edited. Last edited by: Spiff_P239,
 
Posts: 3522 | Location: SE Michigan | Registered: February 25, 2007Reply With QuoteReport This Post
Striker in waiting
Picture of BurtonRW
posted Hide Post
Lemon laws vary widely from state to state.

Here's a link to your AG's page covering Michigan's: http://www.michigan.gov/ag/0,4...942-252777--,00.html

Happy reading.

-Rob




I predict that there will be many suggestions and statements about the law made here, and some of them will be spectacularly wrong. - jhe888

A=A
 
Posts: 16277 | Location: Maryland, AA Co. | Registered: March 16, 2006Reply With QuoteReport This Post
Member
Picture of jcat
posted Hide Post
In RI, you've got either 3 times to fix the same problem or a cumulative 30 days out of service within a certain amount of time. I'm thinking your situation should be an easy lemon law case, unless there's a provision for the dealer and/or manufacturer making attempts to fix it.


________________________
 
Posts: 9958 | Location: RI | Registered: October 08, 2012Reply With QuoteReport This Post
Little ray
of sunshine
Picture of jhe888
posted Hide Post
quote:
Originally posted by jcat:
In RI, you've got either 3 times to fix the same problem or a cumulative 30 days out of service within a certain amount of time. I'm thinking your situation should be an easy lemon law case, unless there's a provision for the dealer and/or manufacturer making attempts to fix it.


As Burton pointed out, RI's lemon law probably doesn't help much. The various states' laws can differ quite a bit. Read the Michigan statute, and figure it out. Lemon laws are often full of arcane procedural requirements and deadlines, so make sure you really understand the rules and timelines, or hire a lawyer.

They can be effective tools, but they have to strike a balance between those with actual lemons and those who just have a grudge or are mildly dissatisfied.

Make sure you know what the requirements are before starting.




The fish is mute, expressionless. The fish doesn't think because the fish knows everything.
 
Posts: 53126 | Location: Texas | Registered: February 10, 2004Reply With QuoteReport This Post
No, not like
Bill Clinton
Picture of BigSwede
posted Hide Post
Start with Chevrolet customer service. 800-222-1020 They may buy it back (without messing with the lemon law) if they can't fix the problem or offer you something else.



 
Posts: 5366 | Location: GA | Registered: September 23, 2009Reply With QuoteReport This Post
Go Vols!
Picture of Oz_Shadow
posted Hide Post
Looks like 4 attempts to fix the same problem and still not fixed, or out of service 30 days:

http://www.legislature.mi.gov/...e=mcl-Act-87-of-1986
 
Posts: 17909 | Location: SE Michigan | Registered: February 10, 2007Reply With QuoteReport This Post
I believe in the
principle of
Due Process
Picture of JALLEN
posted Hide Post
I had a problem and hired a specialist in Lemon Law to take care of it.

Boy, did she ever! They bought the car back with a small adjustment for use before I reported the problem, and paid her to wail the tar out of them.

Lemon Law is unbelievably onerous, and technical, and dealers are used to cheating you. Get the documents of the service attempts, find a lemon law lawyer and take care of it.




Luckily, I have enough willpower to control the driving ambition that rages within me.

When you had the votes, we did things your way. Now, we have the votes and you will be doing things our way. This lesson in political reality from Lyndon B. Johnson

"Some things are apparent. Where government moves in, community retreats, civil society disintegrates and our ability to control our own destiny atrophies. The result is: families under siege; war in the streets; unapologetic expropriation of property; the precipitous decline of the rule of law; the rapid rise of corruption; the loss of civility and the triumph of deceit. The result is a debased, debauched culture which finds moral depravity entertaining and virtue contemptible." - Justice Janice Rogers Brown
 
Posts: 48369 | Location: Texas hill country | Registered: July 04, 2005Reply With QuoteReport This Post
CAPT Obvious
Picture of Spiff_P239
posted Hide Post
quote:
Originally posted by Oz_Shadow:
Looks like 4 attempts to fix the same problem and still not fixed, or out of service 30 days:

http://www.legislature.mi.gov/...e=mcl-Act-87-of-1986

That's what I realized, just hoping that my situation qualifies. I will likely be getting rid of this car regardless of the outcome but would prefer not to lose my ass on this deal.
 
Posts: 3522 | Location: SE Michigan | Registered: February 25, 2007Reply With QuoteReport This Post
wishing we
were congress
posted Hide Post
My daughter just had a problem with a Nissan.

Multiple attempts to fix under warranty. No success.

The dealer wasn't very helpful. But the Nissan customer service rep was much more willing to help. Had a happy ending.

So I would definitely contact the Chevrolet customer service people. (Maybe it would be the GM customer service people)
 
Posts: 19623 | Registered: July 21, 2002Reply With QuoteReport This Post
Just because you can,
doesn't mean you should
posted Hide Post
Make sure they write up a (new) service order each time so you have documentation of the problem and how many times they have made attempts to repair.


___________________________
Avoid buying ChiCom/CCP products whenever possible.
 
Posts: 9572 | Location: NE GA | Registered: August 22, 2002Reply With QuoteReport This Post
CAPT Obvious
Picture of Spiff_P239
posted Hide Post
quote:
Originally posted by 220-9er:
Make sure they write up a (new) service order each time so you have documentation of the problem and how many times they have made attempts to repair.

I'm having them print out copies of the work orders when they return it this time.
 
Posts: 3522 | Location: SE Michigan | Registered: February 25, 2007Reply With QuoteReport This Post
Member
posted Hide Post
I wish you the best - its frustrating.

But try to be calm, cool professional. The dealership didn't build it after all.

In the end - its just a business transaction that you want to prevail in but it will take patience, effort and organization.

---------------------------------------


Proverbs 27:17 - As iron sharpens iron, so one man sharpens another.
 
Posts: 8940 | Location: Florida | Registered: September 20, 2004Reply With QuoteReport This Post
"Member"
Picture of cas
posted Hide Post
quote:
Originally posted by Spiff_P239:
...I purchased brand new on 4/26/2017...


That's what you get for buying a car in the future, the time machine probably messed with the electronics. Wink


Good luck with it, it's bad enough having an old car you don't trust let alone a new one.


_____________________________________________________
Sliced bread, the greatest thing since the 1911.

 
Posts: 21136 | Location: 18th & Fairfax  | Registered: May 17, 2003Reply With QuoteReport This Post
CAPT Obvious
Picture of Spiff_P239
posted Hide Post
quote:
Originally posted by cas:
quote:
Originally posted by Spiff_P239:
...I purchased brand new on 4/26/2017...


That's what you get for buying a car in the future, the time machine probably messed with the electronics. Wink


Good luck with it, it's bad enough having an old car you don't trust let alone a new one.

Lol, I needed a laugh.

I'm heading up to the dealership later this morning to have a talk with the manager to see if they'll do anything for me. If not, I'll be calling Chevrolet customer service next with the hope that I won't have to involve a lawyer. I was supposed to be updated yesterday on the situation but did not hear from my service advisor, which leads me to believe they still haven't been able to figure out what's wrong with my car.
 
Posts: 3522 | Location: SE Michigan | Registered: February 25, 2007Reply With QuoteReport This Post
No, not like
Bill Clinton
Picture of BigSwede
posted Hide Post
quote:
Originally posted by Spiff_P239:
quote:
Originally posted by cas:
quote:
Originally posted by Spiff_P239:
...I purchased brand new on 4/26/2017...


That's what you get for buying a car in the future, the time machine probably messed with the electronics. Wink


Good luck with it, it's bad enough having an old car you don't trust let alone a new one.

Lol, I needed a laugh.

I'm heading up to the dealership later this morning to have a talk with the manager to see if they'll do anything for me. If not, I'll be calling Chevrolet customer service next with the hope that I won't have to involve a lawyer. I was supposed to be updated yesterday on the situation but did not hear from my service advisor, which leads me to believe they still haven't been able to figure out what's wrong with my car.


Make that call before you go in, it will get their (dealer) attitudes going in the right direction.



 
Posts: 5366 | Location: GA | Registered: September 23, 2009Reply With QuoteReport This Post
Member
posted Hide Post
Did you ever try to go to another dealership for service? You never know?


 
Posts: 5431 | Location: Pittsburgh, PA, USA | Registered: February 27, 2001Reply With QuoteReport This Post
CAPT Obvious
Picture of Spiff_P239
posted Hide Post
quote:
Originally posted by gpbst3:
Did you ever try to go to another dealership for service? You never know?

I've only had the car in to the dealership that I bought it from. They've been good in the 19 years that I've dealt with them service wise.
 
Posts: 3522 | Location: SE Michigan | Registered: February 25, 2007Reply With QuoteReport This Post
Member
posted Hide Post
Definitely call Chevy customer care. I had an issue with a local Chevy dealer not wanting to give me a loaner, I called them and within 30 minutes the dealer called me back and told me they would drive the loaner out to my house and they were sorry for the inconvenience.
 
Posts: 2690 | Location: Baltimore | Registered: October 22, 2008Reply With QuoteReport This Post
CAPT Obvious
Picture of Spiff_P239
posted Hide Post
After speaking with Chevrolet customer service, they had me speak to the Customer Experience Manager at the dealership. According to him, they could do nothing for me financially as GM makes the call on this, however, they did offer me $1000 over KBB to trade it in.

I contacted a lawyer to get information regarding any legal recourse I may have and she informed me that due to the fact that they did not attempt a repair on 2 of the visits, that I have not met the requirements for the Lemon Law. I guess that at this point, I will have to wait and see if my car acts up again.
 
Posts: 3522 | Location: SE Michigan | Registered: February 25, 2007Reply With QuoteReport This Post
Member
Picture of Wreckless
posted Hide Post
I had Chevy buy back a lemon 2006 Corvette. The car would just die driving down the road. At first it would restart but with each random (weeks apart) event the car would take longer to restart. At the end it was over two hours. The process was straight forward and painless. Hardest part is getting the service departmentn to accurately list the problem. The game the dealer plays is to call it something different everytime so that it looks like 5 new problems instead of one continuing issue.


La Dolce Vita
 
Posts: 543 | Location: SW Florida & SNJ | Registered: July 26, 2015Reply With QuoteReport This Post
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