I have a 2016 Chevy Cruze that I purchased brand new on 4/26/2016 and has less than 7500 miles on the odometer. The check engine light has come on 4 times (3 in December and 1 this month).

-The first time, the dealership said that the light went off on its own and gave it back to me without doing anything to it.

-The second time, they replaced an O2 sensor thinking that it would fix the issue.

-The third time, it was throwing codes that they could not diagnose at the dealership level and had to consult GM directly about. They ended up doing a master reset on the computer systems.

-As of right now, the dealership has had my car for 6 days trying to figure out what is wrong with it. I have been told that it was throwing weird codes and that they were once again in contact with GM to get to the bottom of it.

Needless to say, my confidence in this car is shaken and will probably never be regained. As such, I am hoping that I can rid myself of it by taking advantage of the Lemon Law. If anyone has any experience with this law or can offer some advice, I'd really appreciate it.

This message has been edited. Last edited by: Spiff_P239, April 11, 2017 07:09 AM

Lemon laws vary widely from state to state.

Here's a link to your AG's page covering Michigan's: http://www.michigan.gov/ag/0,4...942-252777--,00.html

Happy reading.

-Rob

In RI, you've got either 3 times to fix the same problem or a cumulative 30 days out of service within a certain amount of time. I'm thinking your situation should be an easy lemon law case, unless there's a provision for the dealer and/or manufacturer making attempts to fix it.

quote:

Originally posted by jcat:
In RI, you've got either 3 times to fix the same problem or a cumulative 30 days out of service within a certain amount of time. I'm thinking your situation should be an easy lemon law case, unless there's a provision for the dealer and/or manufacturer making attempts to fix it.

As Burton pointed out, RI's lemon law probably doesn't help much. The various states' laws can differ quite a bit. Read the Michigan statute, and figure it out. Lemon laws are often full of arcane procedural requirements and deadlines, so make sure you really understand the rules and timelines, or hire a lawyer.

They can be effective tools, but they have to strike a balance between those with actual lemons and those who just have a grudge or are mildly dissatisfied.

Make sure you know what the requirements are before starting.

Start with Chevrolet customer service. 800-222-1020 They may buy it back (without messing with the lemon law) if they can't fix the problem or offer you something else.

Looks like 4 attempts to fix the same problem and still not fixed, or out of service 30 days:

http://www.legislature.mi.gov/...e=mcl-Act-87-of-1986

I had a problem and hired a specialist in Lemon Law to take care of it.

Boy, did she ever! They bought the car back with a small adjustment for use before I reported the problem, and paid her to wail the tar out of them.

Lemon Law is unbelievably onerous, and technical, and dealers are used to cheating you. Get the documents of the service attempts, find a lemon law lawyer and take care of it.

quote:

Originally posted by Oz_Shadow:
Looks like 4 attempts to fix the same problem and still not fixed, or out of service 30 days:

http://www.legislature.mi.gov/...e=mcl-Act-87-of-1986

That's what I realized, just hoping that my situation qualifies. I will likely be getting rid of this car regardless of the outcome but would prefer not to lose my ass on this deal.

My daughter just had a problem with a Nissan.

Multiple attempts to fix under warranty. No success.

The dealer wasn't very helpful. But the Nissan customer service rep was much more willing to help. Had a happy ending.

So I would definitely contact the Chevrolet customer service people. (Maybe it would be the GM customer service people)

Make sure they write up a (new) service order each time so you have documentation of the problem and how many times they have made attempts to repair.

quote:

Originally posted by 220-9er:
Make sure they write up a (new) service order each time so you have documentation of the problem and how many times they have made attempts to repair.

I'm having them print out copies of the work orders when they return it this time.

I wish you the best - its frustrating.

But try to be calm, cool professional. The dealership didn't build it after all.

In the end - its just a business transaction that you want to prevail in but it will take patience, effort and organization.

---------------------------------------

quote:

Originally posted by Spiff_P239:
...I purchased brand new on 4/26/2017...

That's what you get for buying a car in the future, the time machine probably messed with the electronics.


Good luck with it, it's bad enough having an old car you don't trust let alone a new one.

quote:

Originally posted by cas:

quote:

Originally posted by Spiff_P239:
...I purchased brand new on 4/26/2017...

That's what you get for buying a car in the future, the time machine probably messed with the electronics.


Good luck with it, it's bad enough having an old car you don't trust let alone a new one.

Lol, I needed a laugh.

I'm heading up to the dealership later this morning to have a talk with the manager to see if they'll do anything for me. If not, I'll be calling Chevrolet customer service next with the hope that I won't have to involve a lawyer. I was supposed to be updated yesterday on the situation but did not hear from my service advisor, which leads me to believe they still haven't been able to figure out what's wrong with my car.

quote:

Originally posted by Spiff_P239:

quote:

Originally posted by cas:

quote:

Originally posted by Spiff_P239:
...I purchased brand new on 4/26/2017...

That's what you get for buying a car in the future, the time machine probably messed with the electronics.


Good luck with it, it's bad enough having an old car you don't trust let alone a new one.

Lol, I needed a laugh.

I'm heading up to the dealership later this morning to have a talk with the manager to see if they'll do anything for me. If not, I'll be calling Chevrolet customer service next with the hope that I won't have to involve a lawyer. I was supposed to be updated yesterday on the situation but did not hear from my service advisor, which leads me to believe they still haven't been able to figure out what's wrong with my car.

Make that call before you go in, it will get their (dealer) attitudes going in the right direction.

Did you ever try to go to another dealership for service? You never know?

quote:

Originally posted by gpbst3:
Did you ever try to go to another dealership for service? You never know?

I've only had the car in to the dealership that I bought it from. They've been good in the 19 years that I've dealt with them service wise.

Definitely call Chevy customer care. I had an issue with a local Chevy dealer not wanting to give me a loaner, I called them and within 30 minutes the dealer called me back and told me they would drive the loaner out to my house and they were sorry for the inconvenience.

After speaking with Chevrolet customer service, they had me speak to the Customer Experience Manager at the dealership. According to him, they could do nothing for me financially as GM makes the call on this, however, they did offer me $1000 over KBB to trade it in.

I contacted a lawyer to get information regarding any legal recourse I may have and she informed me that due to the fact that they did not attempt a repair on 2 of the visits, that I have not met the requirements for the Lemon Law. I guess that at this point, I will have to wait and see if my car acts up again.

I had Chevy buy back a lemon 2006 Corvette. The car would just die driving down the road. At first it would restart but with each random (weeks apart) event the car would take longer to restart. At the end it was over two hours. The process was straight forward and painless. Hardest part is getting the service departmentn to accurately list the problem. The game the dealer plays is to call it something different everytime so that it looks like 5 new problems instead of one continuing issue.