Companies with good customer service

October 01, 2017, 10:12 PM

ffemt44

Milwaukee tool
Leather man
Otter box

All have been great in handling either waranty or out of waranty issues

October 01, 2017, 10:31 PM

radioman

Ace hardware --- not sure if they are nation-wide or not.

Amazon has been fair when I had issues with their stuff. (nearly expired dog food shipped to me, a security cam from their 'warehouse deals' that someone else changed the password on and therefore bricked, wrong sized shirt)

T. Rowe price --- 401K is there and they have good phone support, unlike some other brokerages.

Worst ever: AOL. I was never their customer, but someone signed up using my CC number. The lady accused me of signing up and wanting past service for free by making up a story about someone else using my CC.

October 01, 2017, 11:42 PM

MRBTX

Blue Seas Systems. I ordered a fuse box panel and forgot to order the one with the cover. I emailed and offered to buy the cover, they said they don't sell them, but would send one. It arrived just as they said. Quality products.

October 02, 2017, 10:36 AM

Georgeair

Besides the obvious like TGS and Mimi's Jewelry, I'm going to agree that Amazon Prime has been all I could ask for many years now.

_{You only have integrity once. - imprezaguy02}

I'm sorry if I hurt you feelings when I called you stupid - I thought you already knew - Unknown
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When you have no future, you live in the past. " Sycamore Row" by John Grisham

October 02, 2017, 12:34 PM

CoolRich59

#1 for me is LLBean.

High marks for Amazon and Costco too.

Even though historically I have had good experience with Apple, the last couple of visits they have been more focused on selling me new stuff rather than trying to help me with my existing equipment.

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“One of the common failings among honorable people is a failure to appreciate how thoroughly dishonorable some other people can be, and how dangerous it is to trust them.” – Thomas Sowell

October 02, 2017, 02:12 PM

SBrooks

Dyson. We bought a vacuum almost 10 years ago. Still runs great and the two times that I wore a part out - I called the 800 # and they mailed me a new part without charge and without questions.

Chic Fil A

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SBrooks

October 05, 2017, 06:54 PM

muddle_mann

I never bug my car insurer Geico. I added a couple of things to my coverage and then used them but I added them after the problem occurred. Since I'd been with them for over 20 years they just backed dated to the most recent 6 month term. Wasn't much money and they handled it well.

—
Pissed off beats scared every time…

- Frank Castle

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Sig P250c, Sig P250

February 15, 2018, 02:16 PM

Suppressed

I just had a good experience with the Eley hose reel company www.eleyhosereels.com . Good product and good service.

February 15, 2018, 07:31 PM

elde

Discover.

1. When you call, your CS Rep is located in the United States. You know that because he/she states "this is Carol in Omaha" for example.
2. The reps have the ability and empowerment to solve issues on the spot...and they do.

Amex, Citi & Chase should take lessons from them.

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“The further a society drifts from truth, the more it will hate those who speak it.”

February 15, 2018, 07:43 PM

.38supersig

I'd have to say that Chic-Fil-A would be the best overall.

STI is entirely total utter complete SHIT. Nothing like calling about a $2000+ handgun and being told to piss off.

February 15, 2018, 07:53 PM

JALLEN

Be careful about how you recognize these customer service heros.

One time I was getting superlative service from an information provider, and when I wrote a glowing letter about how terrific it was, it was posted on the employee coffee room wall, and shortly after, service started to tank. Apparently some bean counter figured if customers were THAT happy, they were spending too much on it.

Another time, another company, I wrote a letter praising an employee who had really helped me out when I needed it. They fired him. What he had done was against policy.

Luckily, I have enough willpower to control the driving ambition that rages within me.

When you had the votes, we did things your way. Now, we have the votes and you will be doing things our way. This lesson in political reality from Lyndon B. Johnson

"Some things are apparent. Where government moves in, community retreats, civil society disintegrates and our ability to control our own destiny atrophies. The result is: families under siege; war in the streets; unapologetic expropriation of property; the precipitous decline of the rule of law; the rapid rise of corruption; the loss of civility and the triumph of deceit. The result is a debased, debauched culture which finds moral depravity entertaining and virtue contemptible." - Justice Janice Rogers Brown

February 15, 2018, 07:54 PM

Rey HRH

quote:
Originally posted by JALLEN:
Be careful about how you recognize these customer service heros.

Another time, another company, I wrote a letter praising an employee who had really helped me out when I needed it. They fired him. What he had done was against policy.

That was crap.

"It did not really matter what we expected from life, but rather what life expected from us. We needed to stop asking about the meaning of life, and instead to think of ourselves as those who were being questioned by life – daily and hourly. Our answer must consist not in talk and meditation, but in right action and in right conduct. Life ultimately means taking the responsibility to find the right answer to its problems and to fulfill the tasks which it constantly sets for each individual." Viktor Frankl, Man's Search for Meaning, 1946.

February 15, 2018, 08:09 PM

hapevo

Always great customer service from:
America's Tire
Apple
Heckler & Koch
Top Gun Supply
Vitamix, even though they are sketchy with communication.

Amazon used to be great, but not happy lately with shipping times with the Prime membership.....

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"Saving one dog will not change the world, but surely for that one dog, the world will change forever." - Karen Davison

"Man can measure the values of his own soul in the look of the eyes of an animal he's helped" - Author Unkown