Ok…FedEx f***ed up royally. Sent an important letter yesterday for delivery to Colorado. The gd thing wound up in f***ing Winnipeg, Manitoba. What the actual F***!! It is now back in Memphis at central processing and will be delivered tomorrow by 10:30AM. Sorry…you breached your contract with me, FedEx.

Should I try to get a refund or just protest the charge on my Amex??? What say you, the collective?

If you used your inter airline discount you are probably out of luck. If you paid full price I would think you would get a refund. But with the Rona, not sure if the guarantee is in force these days. Sorry it wasn't delivered on time.

Make AmEx earn their premium.

They no longer use the scamdemic excuse to not honor the money-back guarantee.

Effective Jan. 17, 2022​, the money-back guarantee was reinstated for their O/N services. So, if you used O/N, you can get a full refund.

How did they breach their contract with you? It's going to be delivered.

quote:

Originally posted by Orguss:

How did they breach their contract with you? It's going to be delivered.

Will it be delivered within the time frame specified for the class of service that was purchased?

The OP does not state this clearly, but reading between the lines, that appears to be the problem.

I have had similar problems with FedEx. Before I used an EFB ("Electronic Flight Bag"), I subscribed to Jeppesen paper charts for navigation. Almost 100% of my flights were in the south-eastern portion of the country, so that was the subscription that I bought. I had occasion to make a business trip to the Chicago area, so I ordered a "trip kit" for that one flight, and paid for FedEx overnight delivery -- the service that "guaranteed" delivery no later than 10:30 am. Needless to say, FedEx failed to deliver on time and I had to re-schedule the trip. I disputed the delivery charge with AmEx; the delivery charge was refunded in full with no argument.

quote:

Originally posted by Orguss:
How did they breach their contract with you? It's going to be delivered.

Mr. V-tail answered correctly, but to confirm, I paid for overnight delivery by 10:30AM the next morning (4/21) and as of the latest update, it says the package is still in Memphis on "DELAYED" status. Yup...they breached their contract.

Thanks for all the responses!!! Will contact Amex once the package has been delivered and I can show it wasn't delivered in the time frame for which I paid.

As a FedEx guy I hate to see this but is has been happening often.

We took on a lot of business during the pandemic - more than we can handle. We are short of pilots, drivers, ramp workers and hub workers. But the pinheads in HQ still keep signing new contracts and bringing more freight into the system. We are trashing our reputation for reliability but no one seems to care. I do my part but the problem is at the sort facilities. The Paris hub had their big automated sorter break down and there are now about 1,200 cans of cargo scattered around the ramp. Memphis is almost done building a huge new automated sort building that will reduce ramp manning needs by about 40%. But with the increase in volume they did not hire more rampers or increase pay to attract more people so the sort is always 2 hours late of more even with nice weather.

I hope you get your money back - $$$ is the only thing the beancounters care about.

I shipped a box for work last week. West coast to East coast. Priority overnight. It’s lost in Memphis. The trace seems useless. Today was a week overdue. Monday won’t be fun. Insured for quite a bit.

quote:

Originally posted by erj_pilot:
... I paid for overnight delivery

I understand now. You left that piece of info out of your original post.

I filed a claim through AMEX and they have already submitted a credit on my account for the charge. What I don't get is WHY the gd envelope has been sitting in Memphis on "DELAY" since 21-APR 1:28AM?!?!? WTF, over??? Is it going through some kind of customs procedure because it went to Winnipeg, MB and has now come back into the U.S.??? The envelope contains personal medical information and I really don't want that shit hangin' out in the open unresolved with regard to delivery.

I'm pretty fucking irate right now...

ETA: Just spoke with a rep and he generated a tracer on the package. I asked HOW in the first place did the package get routed to Winnipeg, MB in error. He pretty much said "human error". He said something about the weather in Memphis, but I don't think the weather "should" have delayed the envelope leaving Memphis for 3 straight days. Or am I just too optimistic??

I think they use "weather" as a catch-all excuse when they F something up. We had the same issue with UPS last week. It took an envelope 9 days to go from Charlotte to Tacoma. It sat somewhere between Illinois and Tacoma for 5 days due to "severe weather." Uh huh

^^^^^^

Well...good news! My "overnight" letter scheduled for delivery 21-APR finally made it to its final destination today at 9:48. I know this was an isolated event and it's the first time FedEx has let me down, but they picked THE worst document with which to screw up.

AMEX credit has been processed...