So I was going over to my mom's house this morning to put up her Christmas presents. Two bird feeders and a squirrel nut house. My wife thought bringing her some donuts would be nice. So off to the local Dunkin Donuts.

We walk in, we are the only walk-in customers at the time, maybe 2 cars at the drive through. There are 5 employees busily trying to ignore us standing at the register. That is not my bitch, lol. The number 6 employee is mopping the store. He is doing the standard poor job, leaving tons of water, missing huge stretches of floor, etc. Still not my complaint. As we are waiting at the register my wife calls out, "hey". I turn in time to see that this mental midget has just ran the dirty ass mop right over my wife who is wearing flip flops.

I said to watch what he is doing and his response was "well I was about to ask you to move". My response was that would have been better received if he had asked prior to running that shitty water over my wife's feet.

The weird thing was this cat never even had an expression pass over his face. Nothing. Like lithium nothing. I immediately and ungraciously thought to myself this is what a school shooter looks like.

Luckily we have a local Bigbee Coffee, bit more expensive but everyone there is nice as pie. I guess I will drive a bit further from now on for my donut/coffee.

If that isn't "contact the manager/owner and leave reviews everywhere" worthy, I don't know what is.

I'm guessing that was caught on camera. As a grumpy old man, I might be inclined to send HQ a little note to check the video. Not the owner of the franchise location, but HQ. This is the image that the brand is getting.

My wife did that via the web. I kind of figured the manager witnessed the whole thing since the entire shop is living room size. Alas, I also figured they didn’t care either. Perhaps I should have but I really just wanted to bring donuts to my mom.

I mentioned to my wife once back in the car that the mop water was probably the same as when he mopped out the restrooms. I got my desired reaction. Lol

If upon initial contact he would responded in even a mildly human way you wouldn’t be reading this. It was like speaking to a zombie.

The problem isn't the youth, it is the management or lack of it.

They should pay them all more.

That'll fix it.

Well, there was a tip jar on the counter.

quote:

Originally posted by smschulz:
The problem isn't the youth, it is the management or lack of it.

What? I'm pretty sure it's both.

I don't think it's mgmt. As Stone would say, you can fire them but you can't tell them what to do (you can tell them but you can't control if it will get done).

It's parenting, social norms/trends, personal character.

quote:

Originally posted by pedropcola:

Well, there was a tip jar on the counter.

How much did you leave?

quote:

Originally posted by smschulz:
The problem isn't the youth, it is the management or lack of it.

Yup, poor management.

The manager's responsibility is to train and supervise. He can't assume that the employee knows how to perform a duty, like "mop the floor", with the assumption that the employee knows what is expected. It's like assuming that a young person, who grew up with digital clocks, understands what "a quarter after" means in relation to time

One day someone will give him the Dirty Harry treatment. That is poor parenting and poor management for hiring a poor employee.

quote:

Originally posted by smschulz:
The problem isn't the youth, it is the management or lack of it.

I disagree. It’s pills replacing parenting. Management shouldn’t have to teach anyone not to drag nasty mop water over anyone’s feet.

V Tail, I thought about pulling a dollar out of the jar. Lol

quote:

Originally posted by konata88:
I don't think it's mgmt. As Stone would say, you can fire them but you can't tell them what to do (you can tell them but you can't control if it will get done).

It's parenting, social norms/trends, personal character.

No, again it is the managements responsibility.
Sure, perhaps parenting choices may make for some bad employee behavior but it ultimately is the supervisor that must right the ship.
Otherwise, the manager can just shrug and say "not my fault" which really means they are not doing their job.

quote:

Originally posted by 1s1k:

quote:

Originally posted by smschulz:
The problem isn't the youth, it is the management or lack of it.

I disagree. It’s pills replacing parenting.
Management shouldn’t have to teach anyone not to drag nasty mop water over anyone’s feet.

No it's all on management to control.
That is where the buck stops.

quote:

Originally posted by smschulz:
The problem isn't the youth, it is the management or lack of it.

I actually agree with this.

Yes, the "youth" (20-30 yo) are in general raised in a woke and entitlement environment, but from my experiences, I have come across many young workers in stores, restaurants, hotels, etc who are quite capable in their jobs. Not that there are young imbeciles out there, there are many, but IMO incompetence crosses generational lines. I have seen many elderly morons who should just stay the hell home and out of the store.

Sorry. With all due respect, I'm going to stick with my position; mgmt can try to fix this but it's not mgmt's fault the kid is like this. Nor is it mgmt's responsibility to teach a kid basic social behavior. That's the duty of the village. But we can disagree.

I started work at 14 and knew the basic rules of how to relate to people. You learn proper behavior at home and if you hire incompetents old or young that is on you.

I’ve noticed this, these past few years, everywhere. They are rude, and honestly don’t give a shit. Obviously pissed they have to work at all. I’ve done the reporting via their online portals, uploading receipts, time stamps, details, and nothing. Any single customer is expendable. I can’t wait to live rural and only deal with mom and pop establishments for the rest of my life. No chain restaurants or fast food no more. These gen z little shits will singularly annihilate businesses coast to coast.

My MIL told us of her experience at a Dunkin Donuts somewhere in western PA last week. They were on their way home from Ohio and wanted to stop for a coffee. The drive through was 25 cars deep so she went inside.

She said several Gen Z type workers completely ignored her as she stood at the counter and tried to order, then one finally came up to the register and REFUSED to take her order, told her she needed to go order at the kiosk which of course also had a line.

She walked out