quote:

Originally posted by Paten:

I think if you wanted a discount on your meal you should say something to the manager while you're there.

If anyone could complain over their website and expect to get a meal discount then how many do you think they would be giving out everyday?

You might want to go back, and re-read the thread before you post.

I (V-Tail) originated the thread. I never said anything about wanting a discount. Never.

Bendable was the one who suggested a discount, not me.

Your post indicates that you are confusing my posts, and Bendable's.

I was replying to bendable on that specific post. I know that wasn't your response however what exactly were you expecting? They apologized. What else did you want them to do?

quote:

Originally posted by tatortodd:

quote:

Originally posted by GregY:

quote:

Originally posted by tatortodd:
Happy belated birthday

quote:

B and B

I'm betting that a chain restaurant had neither Benedictine nor Brandy. A lot of those places don't even have the classic mixers and have to use a flavored spirit (e.g. flavored vodka, flavored rum) to kind of sort of make drinks.

One of my go to cocktails is a Paloma which is the most popular drink in western Mexico. Despite having a smart phone in their hand, many don't even have the gumption to google it and have to come back to ask what is in it. I'll tell them 2 ways to make it (squirt/fresca method and the real grapefuit juice method) and getting back something tasty was so rare that I just cancelled if they had to ask what was in it.

B and B is a specific product I've seen in every liquor store I've looked. I'm never without a bottle at home though it's a bit pricey.

It's a distinction without a difference whether you're making it with equal parts brandy and benedictine or if you're serving the makers of benedictine's pre-mixed bottle which contains equal parts brandy and benedictine.

Ask for a Jagermeister. See what happens. Something that is marketed as a retail product, when you ask for it they either have it or not.

quote:

Originally posted by GregY:

quote:

Originally posted by tatortodd:

quote:

Originally posted by GregY:

quote:

Originally posted by tatortodd:
Happy belated birthday

quote:

B and B

I'm betting that a chain restaurant had neither Benedictine nor Brandy. A lot of those places don't even have the classic mixers and have to use a flavored spirit (e.g. flavored vodka, flavored rum) to kind of sort of make drinks.

One of my go to cocktails is a Paloma which is the most popular drink in western Mexico. Despite having a smart phone in their hand, many don't even have the gumption to google it and have to come back to ask what is in it. I'll tell them 2 ways to make it (squirt/fresca method and the real grapefuit juice method) and getting back something tasty was so rare that I just cancelled if they had to ask what was in it.

B and B is a specific product I've seen in every liquor store I've looked. I'm never without a bottle at home though it's a bit pricey.

It's a distinction without a difference whether you're making it with equal parts brandy and benedictine or if you're serving the makers of benedictine's pre-mixed bottle which contains equal parts brandy and benedictine.

Ask for a Jagermeister. See what happens. Something that is marketed as a retail product, when you ask for it they either have it or not.

That's a flawed analogy. When the 2 ingredient recipe is known (e.g. B&B, rum & coke, etc) it's an apples and oranges comparison to a secret recipe such as Jagermeister with an unknown percentage of the herbs, fruits, roots, spices, sugar, caramel, and alcohol.

f.w.i.w.:
that's the e-mail that I would hope to get back,

I have received three like that out of the half dozen notice of poor or dissatisfied circumstances .

I have only used one of the three.

there are people that would take advantage though

quote:

Originally posted by Paten:

I was replying to bendable on that specific post. I know that wasn't your response however what exactly were you expecting? They apologized. What else did you want them to do?

What do I expect? I guess not much, given their miserable performance.

A different question: What would be A Good Thing, for customer relations? I can give a more meaningful answer to that question.

I own and operate a small business. If a customer contacts me with a legitimate complaint or problem, I give them a response that specifically addresses the issue, not "generic answer # 4 with corporate-speak nonsense." An apology, sure, but I do not believe that an apology alone is a sufficient response for my customers.

Depending on the specific problem, I might tell the customer what changes I might make to avoid a repeat occurrence. I might offer a discount for their next transaction with us. However I respond, it will be clear that this is a response to an individual, and I am addressing that person's specific problem.

I just never expect anything when corresponding through email or web pages. Regardless how you run your business, most businesses don't put a lot of effort into that aspect of customer communication. Obviously, it doesn't hurt to try but I never expect to get results thru that avenue.

quote:

Originally posted by Paten:
I just never expect anything when corresponding through email or web pages. Regardless how you run your business, most businesses don't put a lot of effort into that aspect of customer communication. Obviously, it doesn't hurt to try but I never expect to get results thru that avenue.

"Hope springs eternal in the human breast."

--Alexander Pope, 1734, An Essay On Man

It's not really an "unanticipated shortage" if they've never carried the items in the first place.

quote:

"Customer Unhappiness Network Technology"

Hahaha!