I sent a flashlight in for repair . They have had it for over a month and other than a standard auto - reply there is zero communication . Just tell me " Hey , it's in the que . We're working on it." Anything .. Oh , they did send me a Customer Survey . This message has been edited. Last edited by: selogic, March 29, 2025 11:59 AM
March 26, 2025, 06:18 PM
selogic
I got a message from them this afternoon . They offered a replacement for the light . They have redeemed themselves .
March 26, 2025, 09:09 PM
12131
Now, go fill out that Customer Survey with all 5 stars.
Q
March 27, 2025, 06:48 AM
selogic
quote:
Originally posted by 12131: Now, go fill out that Customer Survey with all 5 stars.
I guess I'll have to .
March 27, 2025, 08:28 AM
P-220
I appreciate your frustration. I am glad it was resolved.
My only experience with Surefire was a long time ago, and it was excellent.
A relatively new L4 developed a green hue. I called Surefire, they issued a pre-paid label because they wanted the light back.
I will also add, they send a new L4 before they received th defective one back in their hands.
Niech Zyje P-220
Steve
March 27, 2025, 09:53 AM
selogic
quote:
Originally posted by P-220: I appreciate your frustration. I am glad it was resolved.
My only experience with Surefire was a long time ago, and it was excellent.
A relatively new L4 developed a green hue. I called Surefire, they issued a pre-paid label because they wanted the light back.
I will also add, they send a new L4 before they received th defective one back in their hands.
I sent an L4 back . They don't make it anymore . They offered a 6PX as a replacement . Fine with me .
March 28, 2025, 02:28 PM
selogic
I got an email this morning . They will ship the replacement today . I hope to God they don't use the USPS .
March 29, 2025, 10:46 AM
trapper189
Might be good to change your thread title so people that only read the thread title don't get the wrong idea.
March 29, 2025, 12:00 PM
selogic
quote:
Originally posted by trapper189: Might be good to change your thread title so people that only read the thread title don't get the wrong idea.
I tweaked it .
March 30, 2025, 07:25 AM
bubbatime
Surefire had one of my broken lights for 6months before replacing it. They said it was a low production item and they will "eventually" replace it.
______________________________________________________ Often times a very small man can cast a very large shadow
This message has been edited. Last edited by: selogic, 
