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I sent a flashlight in for repair . They have had it for over a month and other than a standard auto - reply there is zero communication . Just tell me " Hey , it's in the que . We're working on it." Anything .. Oh , they did send me a Customer Survey .  This message has been edited. Last edited by: selogic, | ||
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| Member |
I got a message from them this afternoon . They offered a replacement for the light . They have redeemed themselves .  | |||
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Oriental Redneck |
Now, go fill out that Customer Survey with all 5 stars. Q | |||
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| Member |
I guess I'll have to .  | |||
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Membership has its privileges |
I appreciate your frustration. I am glad it was resolved. My only experience with Surefire was a long time ago, and it was excellent. A relatively new L4 developed a green hue. I called Surefire, they issued a pre-paid label because they wanted the light back. I will also add, they send a new L4 before they received th defective one back in their hands. Niech Zyje P-220 Steve | |||
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| Member |
I sent an L4 back . They don't make it anymore . They offered a 6PX as a replacement . Fine with me . | |||
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| Member |
I got an email this morning . They will ship the replacement today . I hope to God they don't use the USPS . | |||
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| Savor the limelight |
Might be good to change your thread title so people that only read the thread title don't get the wrong idea. | |||
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| Member |
I tweaked it . | |||
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| That rug really tied the room together.  |
Surefire had one of my broken lights for 6months before replacing it. They said it was a low production item and they will "eventually" replace it. ______________________________________________________ Often times a very small man can cast a very large shadow | |||
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