Ordered some ammo last week. Received order today and missing half the order.
Spoke with customer service and was told with ammo they do not replace. Apparently the goods are shipped directly from the manufacturer?? after sending pictures would receive refund for ammo.
Inquired about freight-was told I would have paid freight anyway?????
I told them what happens if I reorder what is missing. Was told I Would have to pay freight again.
WTF-piss poor customer service.
Looks like I won't be doing business with PSA again!!!!!!
BEWARE

Note: Credit showed up on my AE Card last night.

This message has been edited. Last edited by: Vette02, December 14, 2023 06:54 AM

I won't buy ammo from PSA ever again.

Several years ago I bought 500rds of FN5.7 ammo from them.

500 of FN5.7 ammo is a flat hard cardboard case.

It came with no cardboard case. 10-50rd boxes wrapped with stretch wrap then dropped in a larger shipping box. When it arrived at my door 250rds were loose inside the box with 10-15 cases dented in.

Called PSA no customer service and they refused to do anything about it..basically "tough shit"

I have since only ordered from SGammo and all ammo arrived next day and tightly wrapped sealed cases in heavy tight fitting outer cardboard shipping boxes.

^^^^^^^^^^^^^
I guess I will chalk this up to "Lesson Learned"
PS this is about the 5th time I ordered ammo from them-no problems in the past.
Bob

Never ordered ammo from them, but their service with guns has been outstanding. My SIL wanted a "starter" AR. I got him an upper and lower and put them together for him, cost me about 440 bucks total. It's not a target gun, but will most def get him thru an ugly situation like we saw with covid.

quote:

Originally posted by Fredward:
Never ordered ammo from them, but their service with guns has been outstanding. My SIL wanted a "starter" AR. I got him an upper and lower and put them together for him...

Buy gun. Got gun. Gun works. Not sure how a normal process that turned out the way it's supposed to be is "outstanding service".

quote:

Originally posted by Mustang-PaPa:
Several years ago I bought 500rds of FN5.7 ammo from them.

This story sounded so familiar that I had to look up who it was that I bought 300 rounds of Fiochhi 5.7 from last year who shipped it in an oversize box with no packing and just loose boxes of ammo. The box was beaten up from all the loose ammo rolling around inside it. I actually counted to make sure nothing fell out, because the seams on the box were crap. The individual boxes had a piece of Scotch tape on the end flaps, and that didn't do anything, half the boxes were emptied of their contents.

It was Brownell's. They didn't care, either. Not a unique situation to PSA with "nobody cares" packaging of ammo. I've bought several uppers from Palmetto and have had nothing but great experiences with them.

quote:

Originally posted by Mustang-PaPa:
Called PSA no customer service and they refused to do anything about it..basically "tough shit"

Would your credit card company do anything about it?

At the time i didn't consider a ccard dispute.

can I post the address of two excellent ammunition stores to buy from?

quote:

Originally posted by cyberphobia:

can I post the address of two excellent ammunition stores to buy from?

PLEASE do that!

I have purhased from PSA multiple times (Ammo/Complete upper) without any problems. Received products as expected, but I guess there's "always a first time"

TargetsportsUSA. One problem with ammo that was soaking wet. Took my word for it and sent out another case. Enclosed was a label for return shipping of the damaged package.

My one ammo buying experience with PSA wasn’t great, and c/s response was piss poor. All other transactions have been great.

TARGETSport USA has been mentioned the other Freedom Munitions all the guys here in Ft Myers the frequent Cowboy Steel IDPA shooters recommend both.

quote:

Originally posted by Mustang-PaPa:
At the time i didn't consider a ccard dispute.

If you dispute the purchase with your credit card company, PSA may ban you from future sales.

(See my post at https://sigforum.com/eve/forum...0601935/m/1770000505 )

Trooper Joe

quote:

Originally posted by Mustang-PaPa:
I won't buy ammo from PSA ever again.

Several years ago I bought 500rds of FN5.7 ammo from them.

500 of FN5.7 ammo is a flat hard cardboard case.

It came with no cardboard case. 10-50rd boxes wrapped with stretch wrap then dropped in a larger shipping box. When it arrived at my door 250rds were loose inside the box with 10-15 cases dented in.

Called PSA no customer service and they refused to do anything about it..basically "tough shit"

I have since only ordered from SGammo and all ammo arrived next day and tightly wrapped sealed cases in heavy tight fitting outer cardboard shipping boxes.

SGAmmo is my main ammo go to folks.

A few years ago, I ordered ammo from AmmoMan. I have bought a few times from them before w/o any issues. This time, it came with rounds spilling out of their individual boxes because of sloppy packaging, but there were no damages. I emailed them with pics. They promptly apologized and gave me coupon for my next order. That's good service, imo. Admitted to your screw-up and compensated your customer, although the latter part was really not necessary. I just wanted them to know not to screw up again.

A lot of places are offering shipping insurance or something called similar to that.
Brownells charges $3 per order to I guess guarantee a shipment.
Sometimes I pay and sometimes I don't I depending on the value of the shipment.
Luckily for me never had a problem, also I pay Brownells $49 a year for free shipping and that already has paid for itself over and over.
Kinda makes you appreciate Prime/Amazon with their program of free shipping, good tracking and decent dispute resolutions.
At least when Amazon takes a pic of your front door with the goods - you know if it is your doorstep or not, at least.

I'm with Q on SGAmmo. If I have a question on something on the website I'll email with the concern. Every email question/answer was returned by the owner Sam within the hour, I like that. I only shop at SGAmmo.

I have ordered a ton of stuff from PSA without issue except for one time. It was also ammo related and turned in to a giant hassle when they were pushing all that AMMO Inc garbage. Long story short, I had to go round and round with AMMO Inc as PSA didn't want anything to do with the ammo not being worth a darn. AMMO Inc wasn't much better and ended up learning the hard way.

Sounds like when dealing with PSA, unless you buy their own brand, you're SOL if your stuff happen to be defective.

Here is another good CS story, this time from Primary Arms. I recently bough a few little AR-related things, among which is a Magpul RVG. One of its screws' threads were already stripped out of the box. Emailed PA to see if they have some extra screw laying around. They didn't but immediately contacted Magpul regarding my situation. Magpul replied pronto and a replacement is on the way.