May 20, 2021, 10:00 AM
83v45magnaYou ship me the wrong part, and I have to pay to return it? Grrr.
quote:
Originally posted by vthoky:
I've got "Jim" on the phone now.
Holy smokes, "Jim." I've given you the part number I requested. I've looked up and given you the part number you actually sent me. I've told you a couple of times now that the package was marked with the number I requested, but the contents were different. How many more times are you going to ask, "okay, let me check it, okay?"
Grr.
- - - - -
Eight minutes later...
Okay, I have your email offering a return label. And now you tell me my refund amount will be $22.52. Jim, I'm not happy. The part was $29.99 to begin with, plus tax and ten bucks or so in shipping. We're moving backward here, Jim.
"Okay, let me just check it, okay?"
(Facepalm.)
May 22, 2021, 08:51 AM
vthokyGAAAAHH!! JERKS!!!
I see now that they only refunded *part* of my purchase price, even after we had that sorted out by phone last weekend.
Time to get another cup of coffee and get back on the phone with them.
May 25, 2021, 05:14 PM
vthokyRock Auto... um...
rocks! 
I did get an email from those other guys this afternoon saying that [the rest of] my refund had been processed. I'll check the account statement shortly to verify.
Lesson learned: stick with Rock Auto.
May 26, 2021, 11:55 AM
P250UA5Still waiting on an RMA to return mine.
They won't issue a refund until the parts are returned.
May 27, 2021, 09:52 AM
RFSALESA good return story with Brownells. I ordered 2 pilots for cylinder chamfering tool. My chamfering tool is older and uses a threaded pilot, the new ones have a flat side and a set screw to hold pilots in.
Went to Brownells web site followed instructions, printed a pre paid label and mailed the pilots back.
10 days later full refund fort he pilots on my card.
May 28, 2021, 05:20 PM
vthokyWell, fudge. I get to grouch again, but this time it's on me.
It turns out this piece is actually
two pieces -- the black plastic piece and the shiny plastic piece are sold separately. It's my fault for not noticing. Dang.
Rock Auto, get ready to help me out again!