Okay, online car parts place (no, not the one we see advertised so often), it's official: I'm peeved at you.

I look up the part. The listing shows a pic. The pic shows the right part. I order the part. I receive the part. The stickers on the package show it's the part I ordered. The part in the package, however, is for a different version of the vehicle and doesn't look like the part in the pic you offered.

I request a return. The online return form forces me to submit three pictures. I gather pictures, upload to the form, and click "Submit." Form gives me a message: "Oops. An error has occurred." And then we go back to square one.

So I attempt the online chat thing. I provide all the pertinent information up front. I get no response at all.

Okay, I'll email you jokers. Granted, you respond quickly. Reading the response carefully it becomes clear "y'all ain't from around here." But that's not relevant. Moving along: your email states that the part won't fit cars with fog lights. No kidding? Really? That's why I emailed you to begin with. Then you go on to offer me a stock number -- the same number as what I ordered. Durr!! And then you go on to say, "Unfortunately, we can't do an exchange for a different part numbers. We can just set up a return for refund, then you re- order the correct part." UM... I'm not asking for a different part number -- I want the part that goes with the number I asked for! Further, there's no offer from you guys to pay the return shipping -- in fact, you tell me that if I ask for a return label, you state you'll deduct that cost from my refund.

No, online parts goofballs, I don't think so. I'll ship this one to you on Monday -- at my expense and with a detailed letter -- and this afternoon I'll order the part from the other guys. I'll kick myself for not having gone with the "known good source" to begin with.

And then I'll have a mojito. So there.

Jerks.

They messed up, I would dispute the charge. If they want their crap back, they need to provide a shipping label

I'm peeved enough to endure the crappy hold music now... I'm not one to raise Cain, but someone there is going to have to explain this to me, and do a darned good job of it.

I've got "Jim" on the phone now.

Holy smokes, "Jim." I've given you the part number I requested. I've looked up and given you the part number you actually sent me. I've told you a couple of times now that the package was marked with the number I requested, but the contents were different. How many more times are you going to ask, "okay, let me check it, okay?"

Grr.


- - - - -

Eight minutes later...

Okay, I have your email offering a return label. And now you tell me my refund amount will be $22.52. Jim, I'm not happy. The part was $29.99 to begin with, plus tax and ten bucks or so in shipping. We're moving backward here, Jim.

"Okay, let me just check it, okay?"

(Facepalm.)

Okay, another ten minutes and it's solved.

Jim got it worked out, but it took some doing. Full refund, and they pay the shipping. Some things you just can't work out online, it seems.

Rock Auto, here I come.

That's one reason why Amazon is killing butt. No B.S. return policy.

I'm dealing with similar right now.

Ordered a mirror for my wife's Flex.

Wrong part came in.
Placed order for both mirrors, as the other got smashed. Order cancelled & refunded on those.

Got used mirrors from LKQ & all is good on the car.

But, I still have the first, wrong, mirror.
No one available to call. Have sent no fewer than 10 emails 2 3 addresses, with no response. I'm to the point of going through my bank & possibly a BBB complaint.

And this is with one of the quite large OEM parts houses.

Paid with credit card? Dispute the charge.

Wrong parts on their mistake should be returned on their dime with correct parts shipped on their dime or contest credit card charges. If they still do not want to play ball then they can come and physically pickup the parts.. Plus bad press. ....................... drill sgt.

quote:

Originally posted by V-Tail:
Paid with credit card? Dispute the charge.

Unfortunately, mine was paid via my bank card.
Bank says they are not elligible to dispute the charge, as I ordered a mirror & received a mirror.
If I had ordered a mirror & received a pineapple, they'd be able to help.



Giving the vendor 1 more chance to respond before looking for another avenue to resolve this.

Following your bank's logic, if you ordered size 11 shoes and you received size 8, you would not be eligible to dispute the charge because you ordered shoes and you received shoes.

quote:

Originally posted by V-Tail:
Following your bank's logic, if you ordered size 11 shoes and you received size 8, you would not be eligible to dispute the charge because you ordered shoes and you received shoes.

That's definitely the impression I got.
A bit disappointed with Chase in that regard.

quote:

Originally posted by P250UA5:

Unfortunately, mine was paid via my bank card.

??? Are you meaning a debit card?

quote:

Originally posted by bald1:

quote:

Originally posted by P250UA5:

Unfortunately, mine was paid via my bank card.

??? Are you meaning a debit card?

Yes, paid out of my normal checking acct via debit card, transaction online.

Hindsight, should've put it on the CC & just paid it off once the charge went through...

quote:

Originally posted by P250UA5:

quote:

Originally posted by bald1:

quote:

Originally posted by P250UA5:

Unfortunately, mine was paid via my bank card.

??? Are you meaning a debit card?

Yes, paid out of my normal checking acct via debit card, transaction online.

Hindsight, should've put it on the CC & just paid it off once the charge went through...

I'm sure you've heard the advice here before to never use a debit card for other than an ATM transaction. Way too many down sides and risks as you're finding out. Sorry....

quote:

Originally posted by bald1:

quote:

Originally posted by P250UA5:

quote:

Originally posted by bald1:

quote:

Originally posted by P250UA5:

Unfortunately, mine was paid via my bank card.

??? Are you meaning a debit card?

Yes, paid out of my normal checking acct via debit card, transaction online.

Hindsight, should've put it on the CC & just paid it off once the charge went through...

I'm sure you've heard the advice here before to never use a debit card for other than an ATM transaction. Way too many down sides and risks as you're finding out. Sorry....

This 1000 percent. Debit cards have so many disadvantages and no real advantage.

Mine sit in my safe. I don't even know if I activated that last one.

Minor progress.
Took lodging a BBB complaint, of which this vendor has multiple & a 1/5 rating with the BBB, to get a response.
Vendor has 36 complaints in the last 3 years, and 27 in the last year.

They're approving an RMA, but I'm not accepting this as resolved without a refund as well.

Keep after it, P250.

On a brighter note, I got a big ol' box from Rock Auto on my porch this afternoon. Right part, on time. Can't fuss about that.

quote:

Originally posted by vthoky:
Keep after it, P250.

On a brighter note, I got a big ol' box from Rock Auto on my porch this afternoon. Right part, on time. Can't fuss about that.

No complaints for Rock Auto from me, top notch. Just about the Top Gun Supply of the aftermarket car parts world.

Indeed. I kick myself for giving "those other guys" a shot.