We ordered 16 vinyl shutters for the house. The shipping card board stuck to the shutter and left residue all over them. I'm not happy. I call the seller exteriorsolutions.com and say I want a refund. After a talk with the manager they will waive the 35% restocking fee and i would have to ship the shutters back.

Huh. I have to pay to return a damaged item. Shipping 16 shutters without a commercial contract is going to be pretty pricey.

I call the shutter manufacturer perfectshutters.com and tell them the issue. They could care less they ship damaged products and tell me to take it up with the seller.

Currently filing a dispute with the credit card company.

That's BS but the credit card company should get your full amount back plus return shipping.

quote:

Originally posted by remsig:
That's BS but the credit card company should get your full amount back plus return shipping.

which is why I use a CC and not some other payment method.

^^^^
What them two nice gentlemens, said, up there!

Wonder if they'd made it right, had you wanted them exchanged vs a refund?

quote:

Originally posted by sigmonkey:
^^^^
What them two nice gentlemens, said, up there!

And sigmonkey, Too!!

quote:

Originally posted by Excam_Man:
Wonder if they'd made it right, had you wanted them exchanged vs a refund?

I would have taken the refund and found another supplier.