Is there any business, anywhere in this country, that is experiencing "normal" volume?

Or maybe a business whose menu has not changed?

Please listen carefully as our menu options have changed ...
Your call is important to us ...

I get annoyed when you call during business hours and have to listen to "our business hours are ..."

....and after enduring the infinite wait following the 'new' menu options, you get some guy/girl from who-knows-where that you can't even understand.

Your call is important to us ...
Please hold until it is no longer important to you.

quote:

Originally posted by mcrimm:
....and after enduring the infinite wait following the 'new' menu options, you get some guy/girl from who-knows-where that you can't even understand.

The worst is that PA accent around Philly that you hear on Mare of Easttown.

MY DURDUR HAD A BABY DURDUR, AND THEY MURDURED HER

You have reached the municipal fire department emergency line. We are experiencing higher than normal call volume and all of our operators are serving other callers. Your call is very important to us. Please wait for the next available representative. You are currently caller number 17. Your expected wait time is <click> <dial tone>

Did you ever wonder just exactly how much your blood pressure rises when that recording starts? I swear to God, some days I think I can actually hear it go up!

I watched a 1956 movie. They had similar problems then. Busy signal on the Emergency line. The detective really slammed the receiver down on the black rotary phone.

Lily Tomlin is an America treasure. Hard to believe that she's 83.

I went through this multiple times with a company recently, got the "Higher than usual call volume" message, followed by.. "there are ZERO callers ahead if you...", then the option to stay on the line or have them call you back (which is obviously what they wanted). First time a just assumed they were closed. Next day I thought "well maybe that person's off?" A couple calls a day, several days a week, for a couple weeks. Every time was 5-10 minutes to get the same one girl to answer the phone. I stayed on hold out of spite. lol

I get two credit card applications per month and pitch them all .

Then I had to get a c.c.

I asked the local bank c.c. specialist about the phone service that the c.c. company offers.
She said never more than 7 minutes and always with
English speaking employees based in the continental U.S.

And by golly after four months of use.
She was right.