I've bought concealed carry belts from The Beltman for years in all my transitions in waist sizes. I recently had a belt holding loop break at the staple. A quick note to The Beltman and I was sent not a staple but a new belt loop at no charge. My problem was difficulty in removing the belt's screw. I couldn't get it loose and sent it to them for help. 2 days later the belt arrived looking new and ready for wearing again. Thanks Beltman. Great customer service.