Compared to the larger P320, the Shield has some minor drawbacks, depending on what you are used to. The recoil spring is different, obviously, due to it being a compact and will be more difficult to rack. It will get a little easier to use with time/usage. You might trying grabbing the slide in the front with your weak/non-shooting hand over the top of the slide and push it to the frame like you are trying to squeeze the gun, if that makes sense.
As far as the slide lock, I treat it like any other lock and just "sling shot" the slide and try not to mess with depressing the lever.I know that is not much of an answer but a good amount of manufacturers state to use it that way. Of course it also brings you back to the first issue you stated with the slide being more stiff/harder to operate. There are a few manufacturers that make an add on part that attaches to the end of the slide to make a larger/bigger/easier purchase to rack the slide. For example, Recover Tactical, makes a few different attachments. I have no affiliation with them but if you look around you can find others, which can make things easier for you.Another is Springer precision and they have something like this.
On a side note, HK listened to people having issues with racking the slide on the VP9/VP9sk and installed "wing" like tabs built into the slide, made for such issues. The downside it is a little wider in the slide.
I find the Shield to be the best ccw pistol overall for myself. Very accurate, good capacity,etc., but you will have some issues compared to a larger gun, like you have stated. You just have to find the right gun for you.