Who has sent a glock to the factory and what was your turnaround time?

July 10, 2017, 11:43 PM

BennerP220

I'm just curious. Glock said two weeks. I'm betting it's quicker than that. What has your experience been?

July 11, 2017, 12:28 AM

XLT

I sent my gen 2 over night cost 90 bucks big mistake. I received a phone call a day later they couldn't do anything to it so they shipped it back, funny thing is they want it next day but ship it back 4 day mail. so much for not having it in the system very long. I guess it depends on what you have them do.

July 11, 2017, 08:30 AM

myrottiety

30 Minutes. Good thing about living here in town. Just drove over and handed my G27 that had a over charged factory JHP go boom in it.

Armorer put new night sights on it for like $45 and gave me two new mags for free. Replaced all worn parts & springs for free. I know you aren't exactly in driving distance. But if you are within a few hours drive. Definitely worth it.

Train how you intend to Fight

Remember - Training is not sparring. Sparring is not fighting. Fighting is not combat.

July 11, 2017, 08:55 AM

arfmel

They have done updates on two of mine. Each took around 10 days from when the pistol left here to when it returned. Note: Glock uses FedEx and requires an adult signature to receive the parcel on its return.

July 11, 2017, 09:15 AM

sns3guppy

I bought a G33 which turned out subject to a recall (Glock called it an "upgrade") that required frame replacement. Glock gave me two options: fast turn around with a US made frame and new serial number, or slower with Austrian frame and same seral number (prefaced with an extra 1).

I opted for the Austrian frame, retaining matching numbers on the frame, slide, and barrel. It took about six weeks, as I recall, but may have been a couple of months or more. The turn with a US frame off the line would have been a week or so.

"The designer of the gun had clearly not been instructed to beat about the bush. 'Make it evil,' he'd been told. 'Make it totally clear that this gun has a right end and a wrong end. Make it totally clear to anyone standing at the wrong end that things are going badly for them. If that means sticking all sort of spikes and prongs and blackened bits all over it then so be it. This is not a gun for hanging over the fireplace or sticking in the umbrella stand, it is a gun for going out and making people miserable with." -Douglas Adams

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July 12, 2017, 12:54 PM

Blaque Jacque Shellaque

Most assuredly not what you are sending your gun back for, but since you asked:

I had a G34 which was of the run with the bad rear rail that had a 1 in 23,000 probability of fracturing. After many thousands of rounds, it finally let go. This was years after the original announcement of the problem, but they still covered it. They gave me a choice of a new frame made in the US with a different serial number or one from Austria with the same serial number with the replacement mark/letter added. I chose the latter and was told 8 to 12 weeks. It was back in 10.

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My hovercraft is full of eels.

July 19, 2017, 03:32 PM

RNshooter

quote:
Originally posted by BennerP220:
It's been six days. They called today. I'm getting a. Re gun pretty cheap as warranty does not cover a drop.
I will say, my glock rep is pretty awesome!

I'm not sure what this says. Please retransmit

Bruce

July 20, 2017, 01:28 PM

BennerP220

quote:
Originally posted by RNshooter:
quote:
Originally posted by BennerP220:
It's been six days. They called today. I'm getting a. Re gun pretty cheap as warranty does not cover a drop.
I will say, my glock rep is pretty awesome!

I'm not sure what this says. Please retransmit

Bruce

I fat fingered a bit. I received a rebuilt gun yesterday. Honestly, it looks like a brand new gun to me. It also had night sights and three mags. I didn't send any mags because they said not to. I couldn't be happier!!