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Trijicon RMR: Excellent customer service and warranty

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https://sigforum.com/eve/forums/a/tpc/f/430601935/m/4310002705

March 06, 2024, 10:19 AM
1KPerDay
Trijicon RMR: Excellent customer service and warranty
Got an original RMR RM01 3.25 MOA about 11 years ago when pistol optics were just starting to be a thing outside of the race gun/CMore world. Worked great for over 10K documented rounds on my M&P CORE 9L. Replaced the battery after 3.5 years. After a few thousand more rounds I started getting the flicker (on the type 1 RMR they didn't really anticipate their use on pistol slides and the battery contacts have proved insufficient in some cases). I shimmed the battery with a business card and it worked for a couple thousand more rounds. Flicker again, tried to gently pry open the spring/tab contact and re-shim it but it still wasn't 100% so I removed it and shot irons for a few matches.

Contacted Trijicon, sent it to them (I even had the original box and warranty card and manual), and long story short, they're replacing it with a new Type 2 RM01 3.25 MOA RMR. Super cool! The original was $599 at the time so I'm happy they are taking care of me. I'm confident the Type 2 will hold up pretty much forever.



quote:
Good morning and thank you for choosing Trijicon! We have evaluated your optic and determined that we will be sending you a replacement RMR at no charge. We will not be returning the original unit. Any accessories will be returned separately. Attached is your order confirmation. Please review it for accuracy.



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My hovercraft is full of eels.
March 07, 2024, 05:19 PM
357fuzz
I am glad they treated you so good!!! That’s why I like Trijicon. Yeah, the Type 1’s were noted for the “flicker”. They obviously fixed that a/ the Type 2.