The details of this problem with pics are posted in the Sig Armorer section but I thought my issues with Sig Customer Service would be appropriate in this section too. I bought a new P365 and had problems with both 10 rd mags. The followers would stick in the mag release holes. One had popped loose so hard that it was stuck in the lips of the metal shell. When I emailed Sig CS about the problem, they said they were aware and that all their mags had the same problem so they wouldn't send me new ones. When I asked about the one that was stuck they said they would "swap it as a one time courtesy". That ticked me off so much that I wrote a nasty letter to the Sig CEO knowing full well that he wouldn't see it but maybe it would kick my complaint up a notch which it did. After a few days I get a call from a CS "team leader" but all he wanted to talk about was the process for getting the tenth round loaded (which I had already done for both mags). When I tried to talk about the design problem that was causing the followers to jam or the offensive wording of his CS rep he just kept going back to how to load the tenth round. Bottom line is that he is sending me a free 12 rounder which I will probably add to the gun package and sell it all. The 12 rounders have the same design problem as the 10 rounders and I will not carry a gun that I don't trust.

Well, my natural inclination is to tell you to not cross-post and that saying you're going to sell the pistol comes close to violating our "no sales outside of Classifieds" policy.

In this case, you can forget all that and we'll just let this ride. You say SIG CS told you it's a known issue with no fix. Have you heard of anyone else having this issue?

Have any members here experience the issue outlined here?: https://sigforum.com/eve/forum...0068005?r=6040068005

You talk of sending a "nasty letter" to the CEO. Your profile indicates you're not a young guy and therefore you have the life experience to know that this is almost never a winning strategy. You don't want to take SIG up on their offer to swap your magazines. I have to ask you- at this point, what would make you happy? Have you considered trying mew magazines, or does the statement from SIG indicating this is is a known issue mean that you've given up on the 365?

Y'know, there are untold numbers of the P365 out there, for years. This is a wildly successful pistol. I would think that we'd hear about this as a lot if it were a design issue.

I could be wrong, but I still maintain what I said in OP's other thread in the Armorer section, despite what the CSR allegedly said to him. How many P365s have been made, and how many more mags are out there? Yet, this is the first time we hear about a "known issue" with the 10-round mags? And, we have more than a few P365 owners on here. Contrast that with the 14-rounder of the P227 (which was very short-lived). Now, that is a known and well documented issue for many many of those who have owned them.

Maybe I should do a poll asking all P365 owners if they have experienced the problem that OP did.

quote:

Originally posted by parabellum:
Well, my natural inclination is to tell you to not cross-post and that saying you're going to sell the pistol comes close to violating our "no sales outside of Classifieds" policy.

In this case, you can forget all that and we'll just let this ride. You say SIG CS told you it's a known issue with no fix. Have you heard of anyone else having this issue?

Have any members here experience the issue outlined here?: https://sigforum.com/eve/forum...0068005?r=6040068005

You talk of sending a "nasty letter" to the CEO. Your profile indicates you're not a young guy and therefore you have the life experience to know that this is almost never a winning strategy. You don't want to take SIG up on their offer to swap your magazines. I have to ask you- at this point, what would make you happy? Have you considered trying mew magazines, or does the statement from SIG indicating this is is a known issue mean that you've given up on the 365?

Y'know, there are untold numbers of the P365 out there, for years. This is a wildly successful pistol. I would think that we'd hear about this as a lot if it were a design issue.

You can see what I call a design problem if you look at the pics in my post in the Sig Armorer section. Sig has enlarged the mag release holes on the 365 and made the slide catch area on the follower small enough to fit in that hole if it hits just right. I haven't seen this problem discussed here but there are a lot of discussions on other forums. Here is just one of several discussions I found: https://www.reddit.com/r/SigSa...owers_getting_stuck/
Some people have trouble loading the mag because of the problem and some even had problems while shooting it. I don't think it is a big problem but it does exist and the CS rep even admitted it.

As to my writing to CEO's, I only do that when I get really frustrated with the CS people and it has worked for me many times in the past. I know that the CEO will never see my letter but it bucks it up a notch to someone who may be more customer service oriented than the person I'd previously dealt with.

I know that the 365 is a great gun and I've owned several in the past with no issues. I just have a basic policy that if any gun fails me for whatever reason I will not keep it.

My only point here is that Sig customer service just isn't what it used to be. (but that seems to be the case with everything nowadays)

les45.....you say you've owned several 365's in the past and they were fine, maybe you should have kept one. I've never had a problem with CS at Sig, they may not be the best but Beretta sucks. If it wasn't for Ernest Langdon and his company Beretta wouldn't be my favorite pistol, so most if not all CS departments have their promblems.

Back to Sig CS, I've never sent anything back to Sig for service but I've had mostly questions or inquiries that the reps handled best they could. My 365 and mags have been flawless.

I haven’t “heard or seen” an endemic issue with the P365 mags and I’ve specifically been trolling for that type of failure since they were released.

Now I have heard of a lot of the Shield Plus Mags having some kind of follower hang up on loading due to something with the design of the follower.

While dealing with CS, especially when we are already pissed(and believe me I am not the exception), can be a PITA I would say cut your losses and blood pressure, take the new mags and give ‘em a go. They may be just fine.

As an aside have we reached a point of going a bit too far as far as size to capacity when….

“ but all he wanted to talk about was the process for getting the tenth round loaded”

I mean even sub compact Glocks were already at that hairy edge of STUFFING that last round in when new.

quote:

Originally posted by les45:
Sig customer service just isn't what it used to be. (but that seems to be the case with everything nowadays)

I agree.

That said, Para is correct on multiple fronts.

I might also add that, as someone who has gotten the "one time courtesy" line more than once from different CS reps from various companies over the years, I've always responded with a simple "thank you."

Have had 2 experiences with Sig CS. Sent brand new M18 slide back for dead sights. They paid shipping, fast turnaround. Sights better but still suck, could be my old eyes, put a Romeo on it as planned but still wanted working sights.

2nd experience, returned same pistol because slide could not be removed without pulling trigger. Multiple members here said that ain't right so off it went. CS was good, communications good, fast turnaround, again they paid shipping. Safety disconnect was replaced. Satisfied with Sig CS. QC not so much.

I have 3 standard P365's with over 8K rounds through all of them and have had zero issues that the OP reports. The only issue I had was the RTB issue with a very early 3 digit serial number gun (OK, it has a few digits in front of the 3 that are zero's).

As far as customer service goes, the 2 times I've used Sig's over the past 25 years, both times went well. That being said I don't think anyone's customer service is what it use to be. I'm not just talking about the gun industry, I mean just about everywhere.

I have about 6k rounds through my P365 and its dozen or so 10/12/15 round magazines, and have never encountered that issue. Granted, most of those were after swapping in an XL grip and using just 12/15 round mags.

Beyond my personal anecdotal experience, I've never even heard of a similar issue over the years, so I'm not convinced it's a "known issue", or at least not a widespread one. Sounds like either a one-off problem like an unremoved burr, or possibly a tolerance stacking problem (e.g. the follower's corner is right on the smaller end of tolerance for that spec and the magazine catch hole is right at the larger end of tolerance for that spec)

Or, have you checked to ensure the magazine spring isn't installed backwards? That could result in the follower not properly tracking inside the body as designed.

I'm another that can only speak to my own experience.
Mine is a 365XL and I've only used 12 rounders. Zero issues. When Magguts came up with their +2, I installed one and shot it often before carrying to be sure of it's reliability. That's what I carry now for 14+ 1 with virtually no increase in size.
This is the first time I've heard or read of this issue.

I have only had to contact/use Sig CS once, and they were fantastic. The tritium ampule fell out of the front sight on my P365X at about 1600 rounds. The CS rep was friendly and emailed me a FedEx shipping label within 10 minutes of my call. I dropped the slide off at FedEx within an hour and had it back at my front door 8 days later. Didn't cost me a cent.

Regarding the OP's mag inquiry/issue, I have two 10-round mags in my X (the dimple-limited 12-round version) and three 12-round mags, none of which have had any issues with loading or feeding.

quote:

When I tried to talk about the design problem that was causing the followers to jam or the offensive wording of his CS rep he just kept going back to how to load the tenth round.

Did you think the CS rep had the ability to make design changes?

if it;s a "known design issue" no onwe told anyone here in NH.

Hi, I've called SIG Customer Service several times over the last 22 years, and they've always been alright and I've never had any problems getting the help I needed.

Sorry that for whatever reason that 365 didn't work for you when ones before had.

I have P365 magazines of all sizes (10/12/15/17 now) and have had no problems with any of them somehow.

I find it interesting that a SIG Customer Service rep would say that the most popular microcompact has this glaring known magazine issue/defect and it wouldn't have been fixed by now.

The same Micro-Compact that started the "era" of the micro-compacts/the slimmer double stack(1.5 stack?) magazines---- somehow had extreme unreliability built in and that is a "known issue".

I read all too much about SIG's and I've never read that......

Makes me wonder then how much of the story is objective and how much could be at least subjective.

On an agreed note though, I think all Customer Service ain't what it used to be. think on that its true....

Id rather drink bleach than call Sig Customer dis-service. The absolute worst bunch of crooks I have ever had the pleasure to deal with. Completely unhelpful, rude, and not useful. A waste of 15 minutes on the phone for no help at all. Everytime. Guaranteed.

Some years my guns and ammo budget can be $30,000. Sig has lost a HUGE portion of my annual gun budget. Everytime I get the itch to by a new Sig made gun, I remember how they treated me the several times I called them. And then spend my money elsewhere.

OK, so we're gonna put you down in the "No" column, right?

$30,000 annual budget ! Will you adopt me....please.

quote:

Originally posted by bubbatime:
Id rather drink bleach than call Sig Customer dis-service. The absolute worst bunch of crooks I have ever had the pleasure to deal with. Completely unhelpful, rude, and not useful. A waste of 15 minutes on the phone for no help at all. Everytime. Guaranteed.

Some years my guns and ammo budget can be $30,000. Sig has lost a HUGE portion of my annual gun budget. Everytime I get the itch to by a new Sig made gun, I remember how they treated me the several times I called them. And then spend my money elsewhere.

Can you expand on what it was that that disappointed you about their service?

In the past few years, I have had to use Sig customer service twice to send back guns for repair. Very satisfied on both occasions. Don’t get me started on the bad service I got from S&W several years back.