Long story short...need to buy very specific lego pieces for a custom build my son would like to do. Trying to get the pieces for his birthday in a few weeks. Placed the order online yesterday, overnight I get an email stating that the order did not pass their validation checks. Fast forward, by the end of today made 4 calls to lego customer service, two calls to my credit card company. Lego claims I need to provide an authorization code to have the order completed, call the card issuer. Card issuer says yes, there is a code with each tranaction but the vendor has to be the ones that get that number and that the numbers are sent electronically between the point of sale systems. Credit card company says issue is on Legos side. Repeated this dance twice and firmly believe that I am dealing with folks who just dont want to do their job....so I am looling for the corporate email address of Skip Kodak, VP of Americas for Lego. Tried looking for a bit, but was not successful. If it wasnt so important to my son to build our local firestation from legos and give it to them, I would just say f-it...

Any help is greatly appreciated.

If you have a Twitter account, you could always send a Tweet to their official account at @LEGO_Group and see if that gets a response. I've heard that companies tend to be fairly responsive there when called out publicly.

quote:

Originally posted by at-home-daddy:
If you have a Twitter account, you could always send a Tweet to their official account at @LEGO_Group and see if that gets a response. I've heard that companies tend to be fairly responsive there when called out publicly.

No Twitter, guess this is one time it would be useful. Just have email, no other social media...

Let us know what piece(s) you are looking for and we may be able to help.

One day I got bored and made a tank. My nephew said it looks like a Panzer II and it needed side armor. We built some more tanks. It took some head scratching for me to figure out how to make a half-track.

After that we made some airplanes and had a 'war'. Suddenly we were all out of airplanes.

Lego's email format is firstname.lastname@america.lego.com.

So, I would try skip.kodak@america.lego.com

On the other hand. Lego is a $40 billion dollar annual revenue company. The VP of Americas is probably so far removed from the sales chain that he probably doesn't even know how to resolve the problem.

1. Do you have another card you can use to try placing the order?

2. You can message him on Linkedin:
https://www.linkedin.com/in/sk...odak-he-him-b976641/

Unless he has been very careless I doubt you will find a valid email online for him.

quote:

Originally posted by Aeteocles:
Lego's email format is firstname.lastname@america.lego.com.

So, I would try skip.kodak@america.lego.com

If that doesn't work try preston.kodak@america.lego.com
Preston is his given name

quote:

Originally posted by Aeteocles:
Lego's email format is firstname.lastname@america.lego.com.

So, I would try skip.kodak@america.lego.com

On the other hand. Lego is a $40 billion dollar annual revenue company. The VP of Americas is probably so far removed from the sales chain that he probably doesn't even know how to resolve the problem.

Thanks for the info. Late spring I was having issues with Travelocity refunding a rental car that was cancelled due to Covid. Got the run around with customer service, emailed the one VP and about an hour later got an email back from their assistant with the issue resolved. While Lego is a huge company, its more about doing the right thing and trying to fix an issue.

quote:

Originally posted by BamaJeepster:
1. Do you have another card you can use to try placing the

Yep, same thing, need an authorization code according to Lego. I am flagged in the Lego system for some unknown reason. Must be all that black market lego dealing I am doing from my basement....I asked customer service how I can resolve this so it doesnt happen again. Said I need to have the authoization code...which the card vendor cant provide the customer. Told customer service that and they just kept repeating I need the number...all this over $50 in pieces...

Just ask a friend to buy it for you and pay him back via venmo.

What's the piece number? There is a Lego store just up the road and I can swing in there and see if they stock it and I can send it your way if they do.

Thanks all of the offers to send pieces, etc. What he needs are the actual firefighter minifigures which have to be bought online. Hes trying to create a memorial rendition of the local fire station and firefighters as acurately as possible. Hes 10 so I am very supportive of him trying to do something like this on his own. My sister in law can do the order and send the pices to us, so getting the pieces is not an issue. My issue is how a company can flag an account, not be able to unflag it, and then ask a customer to provide something (the approval number) which they are not able to get. Even if my wife would order the pices, Lego could not gaurantee her order would not get flagged since it could hit on the address. Makes no sense whatsoever. Just for some reason this has just really rubbed me the wrong way.