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The Frontier Airlines agents who wouldn’t let a passenger check in and mocked him as he missed his flight have been fired.

The footage — filmed by the passenger and posted to social media on Wednesday, showed two gate agents taunting a man trying to check in at the Frontier Airlines desk.

“I paid for a ticket,” the passenger insisted.

“You didn’t pay $25 for an agent assist fee. Hello? And you thought you was gonna get on your flight. And you thought you was gonna get on your flight. And you thought you was gonna get on your flight. And you thought you was gonna get on your flight. And you thought you was gonna get on your flight. And you thought you was gonna get on your flight. And you thought you was gonna get on your flight,” the gate agent said to the customer.

“I already bought a ticket!” the man insisted.



Verification:

https://www.syracuse.com/us-ne...k-in-for-flight.html

While nothing justifies KeeOshaw and Taquilies response, I am real curious how polite and cooperative the would be passenger was before he started recording.

From what I heard, he bought a ticket on a low price, pay for everything extra airline and failed to read or understand the check in requirements (online or kiosk) or pay an “agent fee”. Got to the airport less than an hour before his flight and missed the deadline for checking in online or kiosk and then took exception to or refused to the agent fee.

Once he realized he wasn’t special and would have to pay the fee his behavior and swearing towards the agents triggered their responses and only then did he start filming, conveniently having no record of his own behavior.

No secret that if you cause a problem at the gate or after boarding the airline has wide latitude in refusing you service.


Quite the hissy fit for his own issue. Could have paid the 25 bucks at the start and avoided the ghetto circus, would have and extra $475 in his pocket as well.

I’d say he got the drama he sought.

quote:

Originally posted by wcb6092:
And you thought you was gonna get on your flight.

Yet another shining example of the state of the education system in this country.

Good that they got fired.

quote:

Originally posted by 911Boss:
While nothing justifies KeeOshaw and Taquilies response, I am real curious how polite and cooperative the would be passenger was before he started recording.

From what I heard, he bought a ticket on a low price, pay for everything extra airline and failed to read or understand the check in requirements (online or kiosk) or pay an “agent fee”. Got to the airport less than an hour before his flight and missed the deadline for checking in online or kiosk and then took exception to or refused to the agent fee.

Once he realized he wasn’t special and would have to pay the fee his behavior and swearing towards the agents triggered their responses and only then did he start filming, conveniently having no record of his own behavior.

No secret that if you cause a problem at the gate or after boarding the airline has wide latitude in refusing you service.


Quite the hissy fit for his own issue. Could have paid the 25 bucks at the start and avoided the ghetto circus, would have and extra $475 in his pocket as well.

I’d say he got the drama he sought.

In no way were their behavior acceptable.

From the link:
“ “And you thought you were gonna get on your flight,” a worker repeatedly says to him, while also filming him. Her coworker, who is also filming the man, begins laughing.

“You were about to let me check in and you decided that you ain’t gonna let me check in,” the man says to the agent, who responds, “Make me check you in.” She then asks the man: “Can you please leave my personal space?”

The agent then walks away from the counter. As the man reiterates that he bought a ticket and is just trying to check in, a Frontier worker at a different counter a few feet away, chimes in: “Well, you said you were never going to fly the airline again so we might as well help you out and have you not fly the airline.”
“And you thought you were gonna get on your flight,” a worker repeatedly says to him, while also filming him. Her coworker, who is also filming the man, begins laughing.”


https://www.syracuse.com/us-ne...k-in-for-flight.html

I would be he was being entitled, disrespectful towards shenequa or both. You don’t fuck with anything or anyone at the airport and you don’t fuck with people serving you food, at a table, drive thru, whatever.

I’m come across airline personnel at check in that you could tell where they had a horrible day. Dealing with bitchy customers all day will do that. So like Dalton said, be nice, even if the customer isn’t being nice. Be nice.

quote:

Originally posted by Icabod:

In no way were their behavior acceptable.

Or like I said, “nothing justifies it”.


Doesn’t mean he didn’t have some culpability in what went down. Grenade don’t blow up til the pin gets pulled.

Couple of low life hood rats there.

quote:

Originally posted by 911Boss:
Doesn’t mean he didn’t have some culpability in what went down. Grenade don’t blow up til the pin gets pulled.

I've seen this shit EVERYWHERE in Atlanta. All you need to be is white. He didn't do shit but be white.

Where did you "hear" he started it? Otherwise it's a goddammed lie.

Until we see evidence of him being an asshole, all I see are two POS employees who should have been canned. I’d still feel this way even with evidence of him being a dick. If you can’t handle being a professional in a customer service field, get a different job.

If he violated the policies, he isn’t entitled to shit other than for the employees being assholes to him.

That be nice shit works. Talking to another agent helps as well. The government has many low level employees whose only pleasure in life is jerking people around.

quote:

Originally posted by flesheatingvirus:
I’d still feel this way even with evidence of him being a dick.

Whatever happened to "the customer is always right"?

Maybe it has a corollary now - "Unless he's white".

Flew Frontier from MCO to LAS last October for a Motorcycle ride. First time, but it was only non stop and it wasn't expensive, plus for a few bucks more each way I could select the big boy seats up front. Basically poor mans business class.

Check in at MCO was busy, people were packed at the gate, plane full (all MCO flights are this way) did learn that I should have taken a babble class in spanish. Flight was uneventful, smooth, on time.

On the return ran into some of the similar attitude from the non white counter Gestapo Gals, several of us were lined up at the boarding section, and one came out to instruct us to "back up", we did, she didn't like the distance so "back up again", and then again, then they started in on the check your bag fit or pay a fee...

Once on the plane it's fine, but yes I've run into their rude employees at the gate... I'd suspect he did the same, you don't argue, question or discuss anything.. You will be told when they decide it's time...

Then again, it's cheap, so greyhound of the skies.

^^^ If that behavior is normal....or even sometimes normal, I can say I'll never fly Frontier Airlines.

Frontier is far and away the worst airline in the country. I'd rather take greyhound.

quote:

Originally posted by Mars_Attacks:

quote:

Originally posted by 911Boss:
Doesn’t mean he didn’t have some culpability in what went down. Grenade don’t blow up til the pin gets pulled.

I've seen this shit EVERYWHERE in Atlanta. All you need to be is white. He didn't do shit but be white.

Where did you "hear" he started it? Otherwise it's a goddammed lie.

One of the articles I read had actually interviewed the guy and he flat out said he argued with them for 20 minutes about the fee and swore at them. It was only AFTER that he started recording.

After a 20-minute back-and-forth, the passenger said, he finally relented and agreed to pay the fee. As he reached for his wallet, he copped to muttering: “I’m never flying this sh—y airline again.”


I got paid to listen to people yell at me and lie to me for 30 years. I got pretty good at sorting out fact from fiction. Stuff like this frequently has both sides sharing the “fault” even if one side owns the majority of it.

I don’t doubt he downplayed his role to make himself look as good as possible. Everything he said in the interview is self-serving “They didn’t take the high road or act professional” hmm, what high road was he on arguing about a $25 fee in the agreement he signed with the airline to two min wage gate agents and swearing at them?

”I didn’t know about the fee” Well, that’s on you pal, safe bet Frontier noted it when you got your ticket. You didn’t read it is your problem not theirs and you did know about it when they told you. You didn’t argue for 20 minutes because you didn’t know, you argued for 20 minutes because you didn’t like it and thought you was “special” and shouldn’t have to pay it.



The two agents absolutely own what they got fired for, I agree they treated him like shit and deserved to be fired for it. Their behavior doesn’t excuse or erase his.


Other than extreme circumstances I try to live by the “Be the better person” mantra. Or as ZSMICHAEL said, “That be nice shit works”.

No matter how bad of service I get, I don’t try and “prove” I’m right or demand someone do something different if that person is in a position of making my food, serving my food, has the power to interfere with my freedom of travel, or I need something from them I can’t get somewhere else.

The folks working these jobs don’t make the rules, have very little authority to waive the rules but DO have the power to say “Nope, you ain’t going”.


Way too many people out there looking for an excuse to go on a power trip or exhibit savage behavior just because they can. Also way too many people who think they are so much better than service workers that they can be rude to them and have no consequences. When these folks get together, it’s always an entertaining show


When it comes to air travel I make sure I understand the terms of my ticket, I check in online as soon as the 24 hour window opens, I know how much my checked bag weighs, I make sure my carry on is the right size, I get to the airport 2 hours before my flight, and I don’t get loaded at the airport bar.

Know what? I’ve never had a problem anywhere, have occasionally had checked bag fees waived, frequently get upgraded in boarding class, and have even been upgraded to better seat on occasion.

Also never been on a viral YouTube video, been denied boarding, or kicked off after boarding.

Sounds like a 60:40 issue where the airline employees own the majority of this interaction and the passenger, while he does have a ticket, may have poured-gas on the fire by not understanding Frontier's process, then getting confrontational about it.

I refuse to fly Frontier or, Spirit Airlines. They're low-cost carriers, where all services are an 'extra fee', to include seat assignments and luggage, all of which adds up to what a mainline carrier or, value carrier (Southwest) would've already charged on a regular ticket. Infrequent passengers aren't aware of this and when the big shock hits at some point, the indignant attitude comes out. The airline employees didn't do themselves or, the airline any favors as they know extra line-items charges are part of their business model, the attitude and mocking antics didn't help their cause.

Yep, he merely complained. It's what people do. THey were racist shitbags.

Him "starting it" is a lie. The employees are too emotionally immature and have no impulse control with their ratchet ghetto behavior to be employed.

quote:

Originally posted by Mars_Attacks:
Yep, he merely complained. It's what people do. THey were racist shitbags.

Not all airline workers are ghetto, but many do have a sense of entitlement, because certain FAA rules allow for example a flight attendant or ticket/gate worker to make a FINAL decision on how to handle sometimes challenging, complaining customers, and then corporate backs them up. And many of these asshole employees will pull that same passive/aggressive shit to punish a customer who dares to speak up to them, or challenges an action. If a gate agent is having a bad day, or "feels" disrespected, they are allowed to go roughshod on customers in a manner that is totally unacceptable in other industries. Many of these power-hungry cretins have been allowed to force passengers to deplane, or not to even to board, even though all they did was complain. These are decisions which ought to have a higher up making that call, but often is not.

This type of ghetto behavior, which I have personally witnessed numerous times from the TSA and airline employees that work with them, is one of the many reasons I loathe flying, calling air travel a necessary evil is an understatement.

Regardless, the employees are the face of the company. Even if the guy was a complete asshole, they carelessly acted like trash as airline reps. They obviously have impulse control issues.