Unbelievable level of service from American Express
We often bitch about horrible service here but I just had a stellar experience with Amex.
Got an Amazon Business card earlier this year. Last month I ordered a book on Amazon and this card was made my default payment. I wasn’t aware of this and today I got a text saying that it was the due date for payment. Wife tried to set up payment but got locked out. I called the number on the card, got a native English speaker who knew exactly what to do when I explained the situation. Took care of everything in maybe 45 seconds asked if there was anything else she could do and ended the conversation in a most pleasant manner without pushing any added services. Well done Amex.
September 08, 2022, 05:50 PM
12131
It's sad that customer service in general has sunk so low that, now, when we receive service the way it should normally be, we are pleasantly surprised. Not a knock at you, Leemur. Just a general observation on state of things.
Q
September 08, 2022, 05:54 PM
Ronin1069
I know that some folks are down on Amex, but I use their card almost exclusively because of the service I receive from them.
___________________________ All it takes...is all you got. ____________________________ For those who have fought for it, Freedom has a flavor the protected will never know
ΜΟΛΩΝ ΛΑΒΕ
September 08, 2022, 06:02 PM
nhtagmember
I’ve been a card holder since 1987.
They know what customer service is supposed to be like.
September 08, 2022, 07:14 PM
sunburn
Amex CS is the best. They have gone above and beyond for me several times in the last 40 years.
Lick the lollipop of mediocrity once and you suck forever.
September 08, 2022, 07:15 PM
MikeGLI
I've got several cards, one of them a business platinum, I'm very satisfied with the service I receive from them.
NRA Life Member Steak: Rare. Coffee: Black. Bourbon: Neat.
September 08, 2022, 07:18 PM
Balzé Halzé
quote:
Originally posted by Ronin1069: I know that some folks are down on Amex, but I use their card almost exclusively because of the service I receive from them.
I have their Platinum Card and Amex Delta Reserve Card. They're the only cards I use with very rare exceptions when I have to use my USAA or Navy FCU Visa cards.
~Alan Acta Non Verba NRA Life Member (Patron) God, Family, Guns, Country
Men will fight and die to protect women... because women protect everything else. ~Andrew Klavan
September 08, 2022, 07:19 PM
ch3
Had Amex card since 1970, only card for a long time now. Always excellent service. Great for international travel. Got special recognition and a gift from Tiffany’s on 50 years of membership. Any issue has always been quickly resolved.
NRA Endowment Member USAF 1958-1970 Master Instructor 1969-1970 Georgia Gun Owners Member
September 08, 2022, 08:00 PM
shovelhead
My experience with them was not so stellar. Costco membership card tied to an AMEX card.
They screwed up, jerked me around for weeks and “fixed” the issue. Sent second monthly statement to our old address that we had moved from three years previously. How,did they get that address? The application asked for the previous address if not at current one for five years. Somebody screwed up especially as the first statement came to the correct address.
Well about two months after this my new statement came in. Twenty nine and a half percent interest! This is after they reversed all late charges, reactivated my card and admitted in a letter that the error was their fault, I insisted on the letter.
I called them, the excuse was “You were in default for thirty days”.
Cancelled the card right there and then. Told them to not solicit me for any or all AMEX products in the future.
-------------------------------------—————— ————————--Ignorance is a powerful tool if applied at the right time, even, usually, surpassing knowledge(E.J.Potter, A.K.A. The Michigan Madman)
September 08, 2022, 08:29 PM
Rey HRH
quote:
Originally posted by sunburn: Amex CS is the best.
I heartily concur. And they're not my go to credit card. But whenever I have an issue, I can count on them to take my side. With other cards, I've had the feeling of being treated like I was a scammer.
"It did not really matter what we expected from life, but rather what life expected from us. We needed to stop asking about the meaning of life, and instead to think of ourselves as those who were being questioned by life – daily and hourly. Our answer must consist not in talk and meditation, but in right action and in right conduct. Life ultimately means taking the responsibility to find the right answer to its problems and to fulfill the tasks which it constantly sets for each individual." Viktor Frankl, Man's Search for Meaning, 1946.
September 08, 2022, 08:42 PM
Kilroy2721
I almost exclusively use Amex because of their great customer service. I don't really worry about interest rates because I pay it off in full every month.
September 08, 2022, 09:05 PM
mcrimm
I just called CS On Monday and would wholeheartedly agree with the Excellent service. I have a Platinum and a Gold.
Our son used to manage a CS center for American Express. By the way, they pay very well for entry level, qualified applicants. One time I called in and got a very nice girl who kind of paused when I said my last name. I said "Does that last name ring a bell?" She said yes and I asked her if she knew my son. She said that he had hired both her and her brother. Small world.This message has been edited. Last edited by: mcrimm, September 09, 2022 10:20 AM
I'm sorry if I hurt you feelings when I called you stupid - I thought you already knew - Unknown ................................... When you have no future, you live in the past. " Sycamore Row" by John Grisham
September 09, 2022, 12:45 PM
snwghst
I’ve experience great CS from Goldman Sachs/Apple Card as well to add to the thread
------------------------------------------------------------------------------------------- Live today as if it may be your last and learn today as if you will live forever
September 09, 2022, 02:42 PM
blueye
Been an AMEX member since 1977. Never a problem.
September 09, 2022, 04:58 PM
4MUL8R
I wish I still had my Amex. I felt like a king using it. I concur their CS is amazing.
------- Trying to simplify my life...
September 09, 2022, 05:05 PM
Bytes
The wife and I use our Amex cards almost exclusively. They have great customer service and a very easy to use web site.
September 10, 2022, 06:29 AM
mjlennon
I also use AMEX card often for most my personal expenses. Relieved to read the good experiences. They’ve done me so well over the years, I’ve never had need to call them.
September 10, 2022, 09:58 AM
Calif Phil
Been a cardholder since 1983, use one for business and one for personal. Unbelievable service. Also a big fan of their Shop Small promotion to support small business.
September 10, 2022, 01:20 PM
sourdough44
I’m new to them, wanting to get that free breakfast with gold status at the Hilton.
September 10, 2022, 01:42 PM
LBTRS
While there are cards with better value for me, Amex customer service is why I keep my expensive Platinum Card.
____________________________ NRA Benefactor Life Member GOA Life Member Arizona Citizens Defense League Life Member