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Originally posted by sigmonkey:
"Is there anything else I can help you with, today?"

After not providing any help whatsoever!...

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{Proper name would be nice or Dear Sir or Madam}

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Originally posted by V-Tail:

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Originally posted by Otto Pilot:
I am old fashioned in some ways, but if we haven't met and we are talking over the phone, I am Mr. Pilot not Otto

One of my pet peeves, and I do let them know about it.

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Originally posted by swordsmn:

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Originally posted by V-Tail:

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Originally posted by Otto Pilot:
I am old fashioned in some ways, but if we haven't met and we are talking over the phone, I am Mr. Pilot not Otto

One of my pet peeves, and I do let them know about it.

You pilots seem to be a pretty demanding lot.
Maybe you're just "Holding short" a lot and compensating? (It's a joke "Bub", relax)

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“For security reasons, I need to verify your name, address, phone number, birth date, and last four digits of your SSN”

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As you know, my personal mission each and every day is taking great care of you and your patients. Over the last few weeks, I’ve spoken with many of you, and started the conversation with an apology, and that is where I start this message. Our recent performance clearly reflects the capacity challenges we’re having, the same ones many of you are also probably facing. We worked hard, often collaborating with you, in planning our capacity and demand this year. Unfortunately, our volume growth is twice what we expected, with most of that coming from our existing client base rather than our organic growth efforts. On top of that, market dynamics associated with physician shortages have challenged our recruiting team to be able to meet the demand, despite the fact that we hire more radiologists than anyone in the marketplace.

Regardless, we’re not standing still. With support from our parent company, XXXX, we are making significant investments in multiple areas. First – we’re significantly investing in physician compensation, in the short term by offering bonus compensation for extra shifts, and in the long term by offering overall increased compensation to all physicians, including creating new arrangements for full-time employed positions with benefits. Second – we’re increasing our investment in our technology platform, operational processes, and expanding our national recruiting capability, all with a focus on ensuring we deliver the best possible service 24x7. And finally, we’re taking a measured look at growth, to ensure we don’t continue to outpace our ability to recruit and retain radiologists to service your volume.

I appreciate your collaboration in helping us forecast the volume you share with us, that continues to be very helpful. I know well, and appreciate from the many of you I’ve spoken with, the challenges you face managing TAT expectations on your end. We know you rely on us, and we also understand the pain, expense and risk associated with having to consider switching providers, especially when capacity challenges are so prevalent in the marketplace, regardless of provider.

I’ve asked my team to maintain close dialogue with each of you, so that you can work from the same information we use to manage our business and respond appropriately. Our recent volume forecasts have continued to increase, and are expected to continue through the weekend following July 4th. Specifically we’re expecting our early morning hours to be the most challenging and would appreciate any assistance or coverage you can provide leading into our normal evening coverage hours or starting early prior to our coverage hours ending.

I will continue to reach out to you directly updating you on our progress and I’d ask that you talk to us, and together we will work through these challenges.

Thank you for your patience as we continue to work through these challenges. Please feel free to email me directly at help.com or call me at xxx. If I’m not available, xxxxx will make sure I call you back.

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I can give you an entire broadcast message from the president of our overnight radiology coverage firm. The entire thing is fluff, and does nothing to resolve what are critical response issues today or any time in the next months.

We are experiencing the worst performance in history 4 weeks after this came out.

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Good afternoon,
I would like to personally thank each of you for your patience and partnership over the last month as we have indeed been challenged by the same widespread radiologist deficits all practices are facing. At XXX, the effects of this challenging market are felt even more acutely as all of your practices and patients are impacted and I sincerely apologize for that. I am, however, very grateful to many of you for taking back after-hours coverage during tough hours and nights and helping tend to patient needs when volume gets ahead of us.

We are seeing double the volume increase we planned for this summer and have many actions underway to return our service to the accustomed level.

I am very proud of our XXX radiologists, all of whom are working long hours right through the summer on behalf of our patients. Our Medical Directors (and myself) are now reading full-time. We have further invested in radiologist compensation and weeks ago began postponing new business and exiting some market segments in an effort to curtail this unanticipated study volume. I can tell you with confidence that there is light at the end of the tunnel. We are pursuing every opportunity we can to meet your expectations and are trending towards significant improvement in September and beyond.

We do have a request of you (beyond your continued patience with us). If you haven’t been able to assist with your after-hours coverage or if you haven’t already staffed for the nights and hours we know will be difficult, I ask that you do so now if at all possible and to whatever degree possible―no matter how small. The next 6 weeks will contain many tough nights, but I am confident that by working and coordinating together we can deliver excellent care this summer.

Please feel free to contact your account manager for any details you may require in the course of planning and thank you in advance for your help and understanding.