quote:

Originally posted by Palm:
Is the contact written in such a way that you are guaranteed the right to purchase at the end of the lease?

Great news that they are making it right. Just to satisfy my curiosity, are you able to answer my question above?

quote:

Originally posted by shiftyvtec:

Well, good news. The sales woman called this afternoon and said we would be getting a replacement vehicle. This dealer and Lexus in general, seem to pride themselves on customer service and it shows here. Hopefully this new car is perfect.

That's very good news for you.

The car that you are returning will likely be repaired and sold to somebody else as a new vehicle.

Good to hear they're making it right. We bought a used LS400 about 20 years ago from a Lexus dealer. Was probably the best walk through and vehicle presentation we've ever received, even better than several new/newer cars that cost more money.

On my current F150 I'm driving, the stupid ass Ford guy forgot to mention to me I didn't get two FOBs that said they were included on the paperwork since it was certified and stated such. It did get solved but it required a few phone calls and more of my time.