Find an independent pharmacy and move everything ASAP!
Corporate pharmacy is only concerned with the bottom line.
If we change a drug, it’s because we can’t get it but the doctor has to OK the change. We document who we talk to at the doctors offices to cover our actions.

Don’t support the corporate pharmacy chains.

I would let CVS know exactly how I feel about the situation and then take my business elsewhere.

Best advice has been given. Get the medicine your doctor thinks you need ... not from CVS.

CVS and Walgreens pharmacies suck bad. I’ve had to bounce around to different pharmacies because of our shitty insurance. Always had the best service at independent pharmacies

I’d make it known loudly in the store and then go elsewhere.

IMO, CVS is crooked. They administer my company's drug plan. They will pay for three months of a drug prescription they fill, with one of those months free, but refuse to do that if I get my prescription filled at the neighborhood pharmacy my wife and I have used for 30 years. That's called steering and it's illegal. But neither my company nor CVS care. I refuse to use CVS.

What they did to you is unethical, dangerous, and surely done for their own advantage.

quote:

Originally posted by Angus the Kid:

That's a bold face lie!

Should I make hay out of this? I think yes, but I wonder if it will really matter in the long run.

It's well known that medical personnel push some drugs becasue of kickbacks.

If my prescription were changed without my being informed, especially when neither I, nor my doctor requested or ordered it, I'd be displeased.

Someone lied to you. Regarding your medication, I see that as a big thing.

The pharmacy did not simply change the medication, nor act as a physician: the pharmacy called the physician and requested to make the change. The change was not reckless or a run-around the physician.

It was a run-around the patient.

The question is whether our insurance drove the change, or whether the pharmacy did. If the insurance did, it's simple. Follow the money. They sought a cheaper drug to save themselves money. If the pharmacy drove the change, that's a problem, and if it does come down to a financial choice, where did they benefit? If they made a decision without your consent and claimed it was your consent, a crime may have been committed.

A couple years ago our granddaughter as a young worker started working for Wallgreens in the photo dept then they added cashier. She found out that she could apply to be a pharmacy worker and that corporate would pay for her schooling to be a licenesed pharmacy tech. This would be cost free to her with NO required time limit she had to agree to stay before leaving without having to repay the school cost. Well she applied and completed the training she imedately received a pay raise and they started working her like a dog which after about 1 1/2yrs they were going to require her to be a traveling subsitute which could be several days or weeks at other location as they deemed fit..These locations could have been almost anywhere in the state of Louisiana. When she declined the offer they said take it or be fired. She then told them to put it where the sun did"t shine and less than 48hrs later was hired by a family owned pharmacy less than 100yds distance from the offending store.. This was at the time when Wallgreen"s had made the large buyout/takeover of the Rite Aid Pharmancy chain. Corporate greed at its finest. ..............................drill sgt.

quote:

Originally posted by bendable:
Better
Buisness
Bureau

Waste
Of
Time

Choose a new pharmacy.

This is likely shenanigans by your insurance company. Losartan is less expensive than olmesartan and the insurance company likely incentivises the pharmacy to request the change. It is unethical that you were never consulted about the change by your doctor or your pharmacist however. I would never request that a change be made to one of my patients' meds without explaining the reasoning to my patient first.

If you can, give HEB a try.

https://www.pharmacy.texas.gov/consumer/complaint.asp

 should file a complaint.

How do I file a complaint against a pharmacy or pharmacist?Anyone may file a complaint against a pharmacy or pharmacist, but complaints must be received in writing.You may fill out our on-line complaint form here or call 800-821-3205 (option 5) or in Austin 512-305-8070 (option 5) (recorded information only) to have one mailed to you. Please describe your complaint in detail; include facts, dates, and names of persons involved. If your complaint involves a prescription, please provide information from the prescription label.

You may download a complaint form here and print it out. You will need Adobe Acrobat Reader to read and print this information. You may obtain Adobe Acrobat Free here.

Call and tell them they made a mistake and you are coming in to trade it for your actual medication

quote:

Originally posted by RichardC:
https://www.pharmacy.texas.gov/consumer/complaint.asp

Before going there, also call your insurance drug plan and ask them if they were involved with the pharmacy's request.

As pharmacists, we are constantly pressured by the insurance companies to save them money. Look up PBM's and what are called DIR fees sometime. It is straight up extortion.

quote:

Originally posted by oldbill123:
Call and tell them they made a mistake and you are coming in to trade it for your actual medication

This. Your doctor prescribed what you're on for a reason, and it's been working well. A new drug could have a side effect that bothers you or anything else. But, bottom line, it wasn't their place to change your meds, only your doctors.

Lodge a complaint with your state's pharmacy board, then leave CVS as quickly as you can. The local one a family member uses has been incompetent - calling to say that a refill is ready, only to say they will have sent it back into stock and said it had been waiting days for pickup. I've seen several times where they have not performed ethically or in a good business manner.

We left CVS and Walgreens for a small, locally owned pharmacy last year and I wish we had done it a long time ago. They don't mess up the prescriptions and they give us warm, personal service.

Support your local small business if you can.



.

quote:

Originally posted by TigerDore:
We left CVS and Walgreens for a small, locally owned pharmacy last year and I wish we had done it a long time ago. They don't mess up the prescriptions and they give us warm, personal service.

Support your local small business if you can.

.

This is what I did 6 - 7 years ago. Worked out well for me. Most of their prices on prescriptions for “maintenance drugs” turned out to be cheaper than CVS. The only down side would probably be business hours compared to a Walgreens or CVS.

quote:

Originally posted by parabellum:
Take your business elsewhere. Complaining will change nothing. Vote with your dollars.

I agree ^